<div dir="ltr"><div>It doesn't work for us generally, even on manually created invoices, not just EDI generated invoices. It's an intermittent issue (I have screenshots where it worked), but more often it hangs. I don't even include it in my training because it's a landmine and embarrassing when it won't work in front of an audience.</div><div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, May 20, 2019 at 1:58 PM John Amundson <<a href="mailto:jamundson@cwmars.org">jamundson@cwmars.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)">Hi, Mary:</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)">Can you not receive line items from the invoice generally or just when the copy is delayed/cancelled?</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)">It seems in my system, we don't have this issue in either case.</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)">I performed the following test in the web client, EG 3.2.5, (but our libraries have been receiving items from invoices for many prior releases).</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)"><ol><li>Create/find a PO with at least one line item that has multiple copies.</li><li>Cancel the copies on the line item at the copy-level.</li><li>Highlight the line item on the PO and choose Actions>Create Invoice from selected line items.</li><li>Fill out required invoice information.</li><li>Enter in the correct number of copies for invoiced/paid, (i.e 1).</li><li>Save the Invoice.</li><li>The "Receive Items" button should appear in the top right. Click It.</li><li>Click "Use List Mode"</li><li>Checkmark the correct copy you need to receive.</li><li>Click "Receive Selected Copies".</li><li>Return to the invoice.</li><li>Return to the purchase order.</li><li>Refresh the purchase order.</li><li>Return to the copy-level of the line item.</li><li>Confirm that the desired cancelled/delayed copy has been received.</li></ol><div>Of course, if Electronic invoicing is involved, most of these steps are eliminated, and you just have to receive the copy from the invoice.</div><div><br></div><div><div><img src="cid:ii_jvwnvf620" alt="image.png" width="562" height="306"><br></div></div></div><div><div dir="ltr" class="gmail-m_4689097863898030070m_-3567698145254346854m_-551664731814303436m_-8910335402016838821gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><table style="color:rgb(80,0,80);font-size:12.8px;border:medium none;border-collapse:collapse"><tbody><tr style="height:0pt"><td style="border-right:0.5pt solid rgb(0,0,0);vertical-align:top;padding:5pt"><a href="http://www.cwmars.org" target="_blank"><img src="https://lh5.googleusercontent.com/C1fNrKOLEXFs-jfAIXQIMqbKqVBCJrBceOenfgotAcJE6XtZ2ZeeTYFkyfir63-HfzjX6q5zhBQWiO5RZk2tYnWzJ1_rjAADAH4nCmiuhNJuoG8HZLq7MBW-pAU4R9ScKcCybdVO" style="border: medium none;" width="96" height="72"></a><p></p></td><td style="border-left:0.5pt solid rgb(0,0,0);vertical-align:top;padding:5pt"><p dir="ltr" style="line-height:1.9872;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Verdana;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre-wrap">John Amundson | Library Applications Supervisor | CW MARS</span></p><p dir="ltr" style="line-height:1.9872;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Verdana;vertical-align:baseline;white-space:pre-wrap;background-color:transparent"><font color="#000000"><a href="mailto:jamundson@cwmars.org" target="_blank">jamundson@cwmars.org</a> | <a href="tel:%28508%29%20755-3323" target="_blank">508-755-3323 x322</a></font></span></p><p dir="ltr" style="line-height:1.9872;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Verdana;vertical-align:baseline;white-space:pre-wrap;background-color:transparent"><font color="#000000"><a href="https://www.cwmars.org/" target="_blank">https://www.cwmars.org</a></font></span></p></td></tr></tbody></table></div></div></div></div></div></div></div></div></div></div></div></div></div></div><a href="http:///" target="_blank"></a></div></div></div></div></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, May 17, 2019 at 5:28 PM Mary Llewellyn <<a href="mailto:mllewell@biblio.org" target="_blank">mllewell@biblio.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div>Well, that's another bug for us.
It won't let us receive on the invoice.
(EDI or manually invoices, both.) Usually when we try to receive on an invoice, the workstation hangs and we get a scrolling bar that never goes away.<br></div><div><br></div><div>Mary</div><div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, May 17, 2019 at 4:28 PM John Amundson <<a href="mailto:jamundson@cwmars.org" target="_blank">jamundson@cwmars.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)">Hi, </div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)">This has never been directly reported to us, either, but I did confirm the behavior and updated the affected count on the bug.</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)">Since it sounds like the orders are being placed over EDI, do your libraries get electronic invoices, as well?</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)">Most of our libraries set up through EDI also get invoices in Evergreen. They will then receive items directly from the invoice and not the PO, (using the "Receive Items" button that appears in the top-right of the invoice screen when there are receivable items).</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)">What happens when the library tries to receive the item from the invoice?</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)">John</div><div><div dir="ltr" class="gmail-m_4689097863898030070gmail-m_-3567698145254346854gmail-m_-551664731814303436gmail-m_-8910335402016838821gmail-m_4510556760735338834gmail-m_4170333234065221360gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><table style="color:rgb(80,0,80);font-size:12.8px;border:medium none;border-collapse:collapse"><tbody><tr style="height:0pt"><td style="border-right:0.5pt solid rgb(0,0,0);vertical-align:top;padding:5pt"><a href="http://www.cwmars.org" target="_blank"><img src="https://lh5.googleusercontent.com/C1fNrKOLEXFs-jfAIXQIMqbKqVBCJrBceOenfgotAcJE6XtZ2ZeeTYFkyfir63-HfzjX6q5zhBQWiO5RZk2tYnWzJ1_rjAADAH4nCmiuhNJuoG8HZLq7MBW-pAU4R9ScKcCybdVO" style="border: medium none;" width="96" height="72"></a><p></p></td><td style="border-left:0.5pt solid rgb(0,0,0);vertical-align:top;padding:5pt"><p dir="ltr" style="line-height:1.9872;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Verdana;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre-wrap">John Amundson | Library Applications Supervisor | CW MARS</span></p><p dir="ltr" style="line-height:1.9872;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Verdana;vertical-align:baseline;white-space:pre-wrap;background-color:transparent"><font color="#000000"><a href="mailto:jamundson@cwmars.org" target="_blank">jamundson@cwmars.org</a> | <a href="tel:%28508%29%20755-3323" target="_blank">508-755-3323 x322</a></font></span></p><p dir="ltr" style="line-height:1.9872;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Verdana;vertical-align:baseline;white-space:pre-wrap;background-color:transparent"><font color="#000000"><a href="https://www.cwmars.org/" target="_blank">https://www.cwmars.org</a></font></span></p></td></tr></tbody></table></div></div></div></div></div></div></div></div></div></div></div></div></div></div><a href="http:///" target="_blank"></a></div></div></div></div></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, May 17, 2019 at 12:14 PM Mary Llewellyn <<a href="mailto:mllewell@biblio.org" target="_blank">mllewell@biblio.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div dir="ltr"><div>Thanks for verifying, Tiffany. I've gone ahead and filed a bug report.</div><div><br></div><div><a href="https://bugs.launchpad.net/evergreen/+bug/1829560" target="_blank">https://bugs.launchpad.net/evergreen/+bug/1829560</a></div><div><br></div><div>Mary</div><div><br></div></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, May 17, 2019 at 10:49 AM Tiffany Little <<a href="mailto:tlittle@georgialibraries.org" target="_blank">tlittle@georgialibraries.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">Hi Mary,</div><div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small"><br></div><div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">No one had ever reported that to me before, even though several of my libraries do multiple branch/copies on one line item. But I just tested on our test server, and I see exactly what you mean. There's no "Receive" hyperlink when you drill down into the line item when the line item is backordered.</div><div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small"><br></div><div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small">Definitely worth a bug report, but also interested if anyone has a workaround.</div><div><div dir="ltr" class="gmail-m_4689097863898030070gmail-m_-3567698145254346854gmail-m_-551664731814303436gmail-m_-8910335402016838821gmail-m_4510556760735338834gmail-m_4170333234065221360gmail-m_6228956262858926698gmail-m_7437995110334445000m_9112637114355467008gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><span><font size="1"><br></font><div dir="ltr" style="margin-left:0pt"><table style="border:medium none;border-collapse:collapse"><colgroup><col width="94"><col width="530"></colgroup><tbody><tr style="height:123pt"><td 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They order copies for several of their branches, and the vendor order response files sometimes mark their ordered items as delayed/backordered. <br></div><div><br></div><div>For normal, non-backordered items, they can receive the copies (on the Copy level) for their individual branch and leave the others alone, but once the copies have the backordered status, the only way we've found to receive is on the lineitem level, which marks all the copies as received. They end up having to go to the copy level to unreceive the copies that don't belong to their branch. <br></div><div><br></div><div>Is there a better way to do this? Has anyone else been troubled by this work flow? <br></div><div><br></div><div>Thanks,</div><div><br></div><div>Mary</div><div><br></div><div><br>-- <br><div dir="ltr" class="gmail-m_4689097863898030070gmail-m_-3567698145254346854gmail-m_-551664731814303436gmail-m_-8910335402016838821gmail-m_4510556760735338834gmail-m_4170333234065221360gmail-m_6228956262858926698gmail-m_7437995110334445000gmail-m_9112637114355467008gmail-m_7122270269803225566gmail_signature"><div dir="ltr"><div><div><div><div><div>Mary Llewellyn<br></div>Database Manager<br></div>Bibliomation, Inc.<br></div>24 Wooster Ave.<br></div>Waterbury, CT 06708<br></div><a href="mailto:mllewell@biblio.org" target="_blank">mllewell@biblio.org</a><br></div></div></div></div>
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</blockquote></div><br clear="all"><br>-- <br><div dir="ltr" class="gmail-m_4689097863898030070gmail-m_-3567698145254346854gmail-m_-551664731814303436gmail-m_-8910335402016838821gmail-m_4510556760735338834gmail-m_4170333234065221360gmail-m_6228956262858926698gmail_signature"><div dir="ltr"><div><div><div><div><div>Mary Llewellyn<br></div>Database Manager<br></div>Bibliomation, Inc.<br></div>24 Wooster Ave.<br></div>Waterbury, CT 06708<br></div><a href="mailto:mllewell@biblio.org" target="_blank">mllewell@biblio.org</a><br></div></div>
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</blockquote></div><br clear="all"><br>-- <br><div dir="ltr" class="gmail-m_4689097863898030070gmail-m_-3567698145254346854gmail-m_-551664731814303436gmail-m_-8910335402016838821gmail-m_4510556760735338834gmail_signature"><div dir="ltr"><div><div><div><div><div>Mary Llewellyn<br></div>Database Manager<br></div>Bibliomation, Inc.<br></div>24 Wooster Ave.<br></div>Waterbury, CT 06708<br></div><a href="mailto:mllewell@biblio.org" target="_blank">mllewell@biblio.org</a><br></div></div>
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</blockquote></div><br clear="all"><br>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><div><div><div><div>Mary Llewellyn<br></div>Database Manager<br></div>Bibliomation, Inc.<br></div>24 Wooster Ave.<br></div>Waterbury, CT 06708<br></div><a href="mailto:mllewell@biblio.org" target="_blank">mllewell@biblio.org</a><br></div></div>