<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Aptos;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
font-size:12.0pt;
font-family:"Aptos",sans-serif;
mso-ligatures:standardcontextual;}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Aptos",sans-serif;
color:windowtext;}
.MsoChpDefault
{mso-style-type:export-only;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="EN-US" link="#467886" vlink="#96607D" style="word-wrap:break-word">
<div class="WordSection1">
<p class="MsoNormal">Good morning,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have a library who is new to acquisitions, and they are running into an issue when closing invoices. I have not been able to replicate the issue from scratch, but the same thing happens to me when I close out their existing invoices.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">On certain invoices, there will be a total amount for the expected cost and several line items. When they close the invoice, two of those line items will disappear completely from the invoice, leaving a blank space where it was before,
ad the total expected cost will adjust to reflect their removal. If the invoice is re-opened, the missing line items will come back. If the same invoice is closed again, two completely different line items will disappear.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">There doesn’t seem to be any pattern to which line items disappear, and I can’t find any issues with the underlying state of the items. Plus, since they change each subsequent closing, it definitely doesn’t seem to be an issue with the
line items or connected Pos or anything like that.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">This doesn’t happen on all of their invoices, but it has happened on several. They are creating them manually, not via EDI.<o:p></o:p></p>
<p class="MsoNormal"><o:p></o:p></p>
<p class="MsoNormal">This sounds familiar to me, and I feel like I’ve heard it discussed, but I haven’t been able to find a bug, and I don’t remember details of the discussion. Has anyone experienced this before?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thanks for any help!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="background:white"><b><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white">Samantha O’Connor</span></b><o:p></o:p></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white">NC Cardinal Training Specialist</span><o:p></o:p></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white">NC Dept. of Natural and Cultural Resources</span><o:p></o:p></p>
<p class="MsoNormal" style="background:white"><u><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#0563C1;background:white"><a href="mailto:samantha.oconnor@ncdcr.gov" title="mailto:samantha.oconnor@ncdcr.gov"><span style="color:#467886">samantha.oconnor@dncr.nc.gov.</span></a></span></u><o:p></o:p></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white"><a href="https://statelibrary.ncdcr.gov/ld/nc-cardinal" target="_blank"><span style="color:#0563C1">https://statelibrary.ncdcr.gov/ld/nc-cardinal</span></a></span><o:p></o:p></p>
<p class="MsoNormal" style="background:white"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white"><br>
109 East Jones Street | 4640 Mail Service Center </span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#242424;background:white"><br>
</span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white">Raleigh, North Carolina 27699-4600</span><o:p></o:p></p>
<p class="MsoNormal" style="background:white"><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#242424;background:white"><a href="https://www.facebook.com/StateLibraryNC/" target="_blank"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#467886">Facebook</span></a></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#242424;background:white"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#242424;background:white"><a href="https://twitter.com/StateLibraryNC" target="_blank"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#467886">Twitter</span></a></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#242424;background:white"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#242424;background:white"><a href="http://www.instagram.com/ncculture" target="_blank"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#467886">Instagram</span></a></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#242424;background:white"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#242424;background:white"><a href="https://www.youtube.com/user/statelibrarync/" target="_blank"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#467886">YouTube</span></a></span><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#242424;background:white"> </span><span style="font-size:11.0pt;font-family:"Calibri",sans-serif;color:#242424;background:white"><a href="https://statelibrary.ncdcr.gov/" target="_blank"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:#467886">Website</span></a></span><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
</div>
<br>
<hr>
<font face="Arial" color="Gray" size="1"><br>
Email correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official.<br>
</font>
</body>
</html>