[Evergreen-admin] Staff client (v2.3.1) won't connect

[Bouchard, Maurice]

oops, sorry.  I meant versions.html not .xml

From: Bouchard, Maurice
Sent: Friday, November 30, 2012 1:47 PM
To: 'Ben Shum'
Subject: RE: [Evergreen-admin] Staff client (v2.3.1) won't connect

Thanks, Ben.  That helps. My Status is now 200 OK but I'm getting a 500 Internal Server Error on the Version (and a pop-up) telling me my staff client version is incompatible.  My apache error.log says I am missing /openils/var/web/xul/versions.xml  which, as it turns out, I am missing.  I just started trying to track this down, but if you have any insights that would be great.

Best,
Maury

From: evergreen-admin-bounces at list.evergreen-ils.org<mailto:evergreen-admin-bounces at list.evergreen-ils.org> [mailto:evergreen-admin-bounces at list.evergreen-ils.org] On Behalf Of Ben Shum
Sent: Friday, November 30, 2012 1:27 PM
To: evergreen-admin at list.evergreen-ils.org<mailto:evergreen-admin at list.evergreen-ils.org>
Subject: Re: [Evergreen-admin] Staff client (v2.3.1) won't connect

Hi Maurice,

A common issue is that people who are testing Evergreen use self-signed SSL certificates.  In the 2.3 staff client, the system presents with "there was an error testing this hostname" to also mean that there may be an SSL certificate authentication error.

Try adding the SSL exception (with the button "Add SSL Exception") and see if that clears up your problems connecting.

-- Ben
On 11/30/2012 11:07 AM, Bouchard, Maurice wrote:
Hello,

This is no doubt a newbie question but I've searched high and low and cannot find an answer.  I've installed evergreen server v2.3.1 on ubuntu 12.04 (using VirtualBox 4.2.4) on my Windows XP (really) workstation.  Evergreen seems to be working properly.  I can communicate with srfsh and I can browse to the catalog (I've customized links and logos; my changes appear and are working).  I can login to the OPAC with the eg admin user name and password.  I cannot, however, connect to anything with the Staff Client (v2.3.1)

I am using a local, private IP address 192.168.58.114 (this is just a prototype so I can convince my boss to go with evergreen).  I've added an entry to my hosts file on my Windows workstation as
192.168.58.114 library

I can ping it from the Windows command line.

When I enter either 192.168.58.114 or library in the Hostname field on the staff client and re-test the server I get "There was an error testing this hostname." I've tried entering one of the host names in the community server list, but I get the same result.  I uninstalled v2.3.1 and installed 2.3.0.  When I enter my IP addr (or library or one of the community servers) in the hostname field and try to test, it correctly tells me I have a version mismatch.

I've noticed I have to register my workstation, but the instructions say to login as administrator to register the workstation.  Of course, I can't log in.  Is there a way to register the first workstation outside of the staff client or does that not matter in this case?

Is there a way to get debugging information for the client?  I noticed debug code in the javascript but I didn't see how to turn it on.

I am sure I am missing something fundamental (which is probably why I can't find it in the doc, the wiki, mail archives or IRC archives).

Any help will be most appreciated.

Maury Bouchard
Educational Tech Consultant
Bassett Learning Commons and Mackenzie Medical Library
(607) 547-3116


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--

Benjamin Shum

Open Source Software Coordinator

Bibliomation, Inc.

32 Crest Road

Middlebury, CT 06762

203-577-4070, ext. 113
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