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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Alexander Tim
<br>
<b>Sent:</b> 11 February 2014 16:29<br>
<b>To:</b> 'Elliot Voris'<br>
<b>Subject:</b> RE: [Evergreen-admin] Fresh 2.5.2 install error connecting via Staff Client (Windows)<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Dear Elliot,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thanks for that. I have gone through and all seems to be correct. I have actually managed to get a step further by opening up the restrictions for connections to the database (had /24 not /16 in the address
of pg_hba.conf. I am now getting auth errors from the client like so:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">method=open-ils.auth.authenticate.complete<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">params=[{"username":"root","type":"temp","agent":"staffclient","password":"3c871099452d006e10b1ac370d115200"}]<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">THROWN:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">{"payload":[],"debug":"osrfMethodException : No authentication seed found. open-ils.auth.authenticate.init must be called first (check that memcached is running and can be connected to) ","status":404}<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">STATUS:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Not really sure what could be causing this except maybe some kind of permissions issue per chance?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Regards<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Tim<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">
<a href="mailto:evergreen-admin-bounces@list.evergreen-ils.org">evergreen-admin-bounces@list.evergreen-ils.org</a> [<a href="mailto:evergreen-admin-bounces@list.evergreen-ils.org">mailto:evergreen-admin-bounces@list.evergreen-ils.org</a>]
<b>On Behalf Of </b>Elliot Voris<br>
<b>Sent:</b> 11 February 2014 16:24<br>
<b>To:</b> <a href="mailto:evergreen-admin@list.evergreen-ils.org">evergreen-admin@list.evergreen-ils.org</a><br>
<b>Subject:</b> Re: [Evergreen-admin] Fresh 2.5.2 install error connecting via Staff Client (Windows)<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Hey, Tim<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">In opensrf_core.xml there should be four (4) passwords that you’ll have to examine:
<a href="mailto:opensrf@private.localhost">opensrf@private.localhost</a>, <a href="mailto:opensrf@public.localhost">
opensrf@public.localhost</a>, <a href="mailto:router@private.localhost">router@private.localhost</a>, and
<a href="mailto:router@public.localhost">router@public.localhost</a>, respectively. The default provided is ‘password’ for those values, so if you had used that as your password for the jabber users, then you should be all set.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">The error message seems to indicate that
<a href="mailto:router@private.localhost">router@private.localhost</a> is the culprit, so I would double-check that password specifically in the opensrf_core.xml file. During a recent install, I accidentally inserted a few extra characters (still don’t know
how that happened) into one of the password fields. It’s an easy thing to overlook.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">If everything looks right in the configuration file, I would try stopping and starting ejabberd, memcached, all the OpenSRF services, and apache. Then, give it another go.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Let us know how things progress.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Thanks!<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Elliot J. Voris<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
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<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> <a href="mailto:evergreen-admin-bounces@list.evergreen-ils.org">
evergreen-admin-bounces@list.evergreen-ils.org</a> [<a href="mailto:evergreen-admin-bounces@list.evergreen-ils.org">mailto:evergreen-admin-bounces@list.evergreen-ils.org</a>]
<b>On Behalf Of </b>Alexander Tim<br>
<b>Sent:</b> 11 February, 2014 09:56<br>
<b>To:</b> <a href="mailto:evergreen-admin@list.evergreen-ils.org">evergreen-admin@list.evergreen-ils.org</a><br>
<b>Subject:</b> [Evergreen-admin] Fresh 2.5.2 install error connecting via Staff Client (Windows)<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal">Dear All,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Have hit several stumbling blocks installing Evergreen for the first time but have finally reached one that a reread and retyping of the commands won’t fix. I have installed on Ubuntu Server 12.04 and followed the guide for installing
for 2.5.2. The client is Windows 7 x64 and is using the 2.5.2 client. All seems well with testing the host but logging in to the server through the client generates the following error:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Network or server failure. Please check your Internet connection to 10.168.50.99 and choose Retry Network. If you need to enter Offline Mode, choose Ignore Errors in this and subsequent dialogues. If you believe this error is due to
a bug in Evergreen and not network problems, please contact your help desk or friendly Evergreen administrators, and give them this information:<o:p></o:p></p>
<p class="MsoNormal">method=open-ils.actor.org_tree.descendants.retrieve<o:p></o:p></p>
<p class="MsoNormal">params=[1,-1]<o:p></o:p></p>
<p class="MsoNormal">THROWN:<o:p></o:p></p>
<p class="MsoNormal">{"payload":[],"debug":"osrfMethodException : *** Call to [open-ils.actor.org_tree.descendants.retrieve] failed for session [1392133796.204839.13921337964322], thread trace [1]:\nException: OpenSRF::EX::Session 2014-02-11T15:49:56 OpenSRF::Application
/usr/local/share/perl/5.14.2/OpenSRF/Application.pm:233 Session Error: Call to open-ils.storage for method open-ils.storage.actor.org_unit.descendants.atomic \n failed with exception: Exception: OpenSRF::EX::Session 2014-02-11T15:49:56 OpenILS::Application::AppUtils
/usr/local/share/perl/5.14.2/OpenILS/Application/AppUtils.pm:201 Session Error: <a href="mailto:router@private.localhost/open-ils.storage">
router@private.localhost/open-ils.storage</a> IS NOT CONNECTED TO THE NETWORK!!!\n : \n\n","status":500}<o:p></o:p></p>
<p class="MsoNormal">STATUS:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I have cleared the logs and restarted all the constituent parts individually and not received any error messages. I am also able to connect using srfsh (and then logging in with a user name and password). The server seems to be responding
as it rejects incorrect user names and passwords. I have also added an SSL exception to allow me to get this far. I have also tailed the log for the perl start and found that it thinks the storage bit has started correctly:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">[2014-02-11 15:06:57] open-ils.storage [INTL:4051:Pg.pm:120:] All is well on the western front<o:p></o:p></p>
<p class="MsoNormal">[2014-02-11 15:06:57] open-ils.storage [DEBG:4051:Storage.pm:66:] Success initializing driver!<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I am guessing I have messed up something in the opensrf_core.xml file but will admit the guide on that particular part was not exactly something I was able to grasp and understand. I seemed to find that most of the passwords were already
set in the example file to what I had chosen for this test server. I would be most grateful for any guidance as I believe this is the last step to actually being able to test the server proper and see if our library wants to use it.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Regards<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Tim<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p> </o:p></span></p>
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