<div dir="ltr"><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:#000000"><div class="gmail_default">Thanks, Michele and Dawn, for your feedback.</div><div class="gmail_default"><br></div><div class="gmail_default">I have added a bug report: <a href="https://bugs.launchpad.net/evergreen/+bug/1914470">https://bugs.launchpad.net/evergreen/+bug/1914470</a></div><div class="gmail_default"><br></div><div class="gmail_default">In it, I advocate a little for a library setting since the current behavior may be favorable to some.</div><div class="gmail_default"><br></div><div class="gmail_default">John</div></div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><table style="color:rgb(80,0,80);font-size:12.8px;border:none;border-collapse:collapse"><tbody><tr style="height:0pt"><td style="border-right:0.5pt solid rgb(0,0,0);vertical-align:top;padding:5pt"><p><img src="https://docs.google.com/uc?export=download&id=1xv3zj4-WEOzHMBgGFrEKewtklybPaZdX&revid=0B24YDjiYdnqFVEVlQ1ZRbGJSWCt0MmU1cWtTNGpkMWlvYXE0PQ" width="96" height="63"></p></td><td style="border-left:0.5pt solid rgb(0,0,0);vertical-align:top;padding:5pt"><p dir="ltr" style="line-height:1.9872;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Verdana;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre-wrap">John Amundson | Library Applications Supervisor | CW MARS</span></p><p dir="ltr" style="line-height:1.9872;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Verdana;vertical-align:baseline;white-space:pre-wrap;background-color:transparent"><font color="#000000"><a href="mailto:jamundson@cwmars.org" target="_blank">jamundson@cwmars.org</a> | <a href="tel:%28508%29%20755-3323" target="_blank">508-755-3323 x322</a></font></span></p><p dir="ltr" style="line-height:1.9872;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Verdana;vertical-align:baseline;white-space:pre-wrap;background-color:transparent"><font color="#000000"><a href="https://www.cwmars.org/" target="_blank">https://www.cwmars.org</a></font></span></p><p dir="ltr" style="line-height:1.9872;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Verdana;vertical-align:baseline;white-space:pre-wrap;background-color:transparent"><a href="https://www.mypronouns.org/he-him" target="_blank">He/Him/His</a></span></p></td></tr></tbody></table></div></div></div></div></div></div></div></div></div></div></div></div></div></div><a href="http:///" target="_blank"></a></div></div></div></div></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Feb 3, 2021 at 4:54 PM Dawn Dale <<a href="mailto:ddale@georgialibraries.org">ddale@georgialibraries.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">I see what you are saying, Michele. Thanks for helping us sort this all out.<br clear="all"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><span><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;margin-left:9pt"><span><br><br></span></p><div dir="ltr" style="margin-left:30.75pt" align="left"><table style="border:none;border-collapse:collapse"><colgroup><col width="76"><col width="7"><col width="64"><col width="437"></colgroup><tbody><tr style="height:73.5pt"><td colspan="2" style="vertical-align:top;overflow:hidden"><p dir="ltr" style="line-height:1.2;text-align:right;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"><span style="border:none;display:inline-block;overflow:hidden;width:75px;height:75px"><img src="https://lh5.googleusercontent.com/mSld-3jhgZRTV01xOECeXYFqhDyGcWkWKx8KwxpkQR8KPu12ZpGzpy5RooEgYKrsUSXvD6OUrarr3hn3_HyDJjlHjFwHLN10uojAw_fvFmTWIhb_34EYoHo7eEmhHGK76iOa62s7" width="75" height="75" style="margin-left: 0px; margin-top: 0px;"></span></span></p></td><td colspan="2" style="vertical-align:top;padding:5pt;overflow:hidden"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><font color="#1e439b" face="Verdana"><span style="font-size:14.6667px;white-space:pre-wrap"><b>Dawn Dale, PINES Services Specialist - Circulation</b></span></font></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"></p><hr><p></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Verdana;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"></span><span style="font-size:9pt;font-family:Verdana;color:rgb(30,67,155);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">Georgia Public Library Service</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:9pt;font-family:Verdana;color:rgb(30,67,155);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><font color="#1e439b" face="Verdana"><span style="font-size:12px;white-space:pre-wrap">(404) 291-2800, <a href="mailto:ddale@georgialibraries.org" target="_blank">ddale@georgialibraries.org</a></span></font></p></td></tr><tr style="height:36pt"><td colspan="2" style="vertical-align:top;overflow:hidden"><br></td><td colspan="2" style="vertical-align:top;padding:5pt;overflow:hidden"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><a href="https://www.facebook.com/georgialibraries" style="text-decoration:none" target="_blank"><span style="font-size:9pt;font-family:Verdana;color:rgb(17,85,204);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap"><span style="border:none;display:inline-block;overflow:hidden;width:36px;height:36px"><img src="https://lh5.googleusercontent.com/-PNZn_wjTxQDm-erFvg4FiI4Vud41GLPk9fi9OQWFzMN0igTnwFLe19POWzN27E40TJCjGE_0od7pUI4z-lRiNqzUf-7a2f4HyCqOiHFXIsdgKP5yBTLTnFvLD9z7g3JxFFTXzfv" width="36" height="36" style="margin-left: 0px; margin-top: 0px;"></span></span></a><a href="https://www.twitter.com/georgialibs" style="text-decoration:none" target="_blank"><span style="font-size:10pt;font-family:Verdana;color:rgb(17,85,204);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap"><span style="border:none;display:inline-block;overflow:hidden;width:35px;height:35px"><img src="https://lh4.googleusercontent.com/L_G4B48NmKeAxhOIjrPcoCwkJLr1pWBABC35hvszH4938or6dpqo3Asfu6PjBBSiec3z_Yc7ymRoCClgDxqa07Ml6cM1SyijIdGdb4ZtEcGUDSBGMM7gx-hNOCesD8LmC9Q7mEsb" width="35" height="35" style="margin-left: 0px; margin-top: 0px;"></span></span></a><a href="https://www.instagram.com/georgialibraries/" style="text-decoration:none" target="_blank"><span style="font-size:11pt;font-family:Verdana;color:rgb(17,85,204);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap"><span style="border:none;display:inline-block;overflow:hidden;width:34px;height:34px"><img src="https://lh4.googleusercontent.com/tVQr_wVnEYwUk-AaAJBIDYcqJ_HcoZEewLhGpwA4ifMT_LsFTK0Pua1kqH1t2Ni9TH7JaPo04zqB_8rN72r8vB3HqQ2xNifWJj_V6nL3Aoqr3XY49GjOZcByMIBrYyJ-B6JBM51r" width="34" height="34" style="margin-left: 0px; margin-top: 0px;"></span></span></a></p></td></tr><tr style="height:36pt"><td colspan="2" style="vertical-align:top;overflow:hidden"><br></td><td colspan="2" style="vertical-align:top;padding:5pt;overflow:hidden"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><a href="http://georgialibraries.org/subscription" style="text-decoration:none" target="_blank"><span style="font-size:10pt;font-family:Verdana;color:rgb(17,85,204);background-color:rgb(255,255,255);font-weight:400;font-style:italic;font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap">Join our email list</span></a><span style="font-size:10pt;font-family:Verdana;color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"> </span><span style="font-size:10pt;font-family:Verdana;color:rgb(67,67,67);background-color:rgb(255,255,255);font-weight:400;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">for stories of Georgia libraries making an impact in our communities.</span></p></td></tr></tbody></table></div></span><div><br></div></div></div></div></div></div></div></div></div></div></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Feb 3, 2021 at 4:38 PM Morgan, Michele <<a href="mailto:mmorgan@noblenet.org" target="_blank">mmorgan@noblenet.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div class="gmail_default" style="font-family:verdana,sans-serif">Hi Dawn,</div><div class="gmail_default" style="font-family:verdana,sans-serif"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif">I should have specified that we prohibit negative balances, and have our library settings set appropriately for that.</div><div class="gmail_default" style="font-family:verdana,sans-serif"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif">If your system is not set to prohibit negative balances, then it sounds like the behavior John is describing works fine for your situation. I still raise my eyebrows a little regarding forgive payments being adjusted, though. </div><div class="gmail_default" style="font-family:verdana,sans-serif"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif">I would characterize this behavior as a bug in the way the prohibit negative balances settings work, and wouldn't advocate any changes for libraries where the prohibit negative balance settings aren't set.</div><div class="gmail_default" style="font-family:verdana,sans-serif"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif">John, does this align with your thinking?</div><div class="gmail_default" style="font-family:verdana,sans-serif"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif">Michele</div><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div><span style="font-family:verdana,sans-serif">--</span><br></div><div><font face="verdana, sans-serif">Michele M. Morgan, <span style="font-size:12.8px">Technical Support Analyst<br></span></font></div><div><span style="font-size:12.8px"><font face="verdana, sans-serif">North of Boston Library Exchange, Danvers Massachusetts</font></span></div><div><span style="font-size:12.8px"><a href="mailto:mmorgan@noblenet.org" target="_blank"><font face="verdana, sans-serif">mmorgan@noblenet.org</font></a></span></div><div><br></div></div></div></div></div></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Feb 3, 2021 at 4:28 PM Dawn Dale <<a href="mailto:ddale@georgialibraries.org" target="_blank">ddale@georgialibraries.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">Hi Michele,<div><br></div><div>We do use longoverdue and we also need negative balances.  When a patron returns a lost item within 6 months we do refund part of their money.  So having EG allow negative balances is needed for us.  If EG could reverse any adjustments, forgive, payments when it reverses the fines would be helpful as long as reversing actual payments were given back to the patron so that they could be applied to the amount refunded. The adjustments and forgives would need to be reversed but not given to the patron as an actual payment.</div><div><br></div><div>I hope this makes sense :)  It seems very complicated.</div><div><br></div><div><br></div><div><br clear="all"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><span><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;margin-left:9pt"><span><br><br></span></p><div dir="ltr" style="margin-left:30.75pt" align="left"><table style="border:none;border-collapse:collapse"><colgroup><col width="76"><col width="7"><col width="64"><col width="437"></colgroup><tbody><tr style="height:73.5pt"><td colspan="2" style="vertical-align:top;overflow:hidden"><p dir="ltr" style="line-height:1.2;text-align:right;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"><span style="border:none;display:inline-block;overflow:hidden;width:75px;height:75px"><img src="https://lh5.googleusercontent.com/mSld-3jhgZRTV01xOECeXYFqhDyGcWkWKx8KwxpkQR8KPu12ZpGzpy5RooEgYKrsUSXvD6OUrarr3hn3_HyDJjlHjFwHLN10uojAw_fvFmTWIhb_34EYoHo7eEmhHGK76iOa62s7" width="75" height="75" style="margin-left: 0px; margin-top: 0px;"></span></span></p></td><td colspan="2" style="vertical-align:top;padding:5pt;overflow:hidden"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><font color="#1e439b" face="Verdana"><span style="font-size:14.6667px;white-space:pre-wrap"><b>Dawn Dale, PINES Services Specialist - Circulation</b></span></font></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"></p><hr><p></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Verdana;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"></span><span style="font-size:9pt;font-family:Verdana;color:rgb(30,67,155);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">Georgia Public Library Service</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:9pt;font-family:Verdana;color:rgb(30,67,155);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><font color="#1e439b" face="Verdana"><span style="font-size:12px;white-space:pre-wrap">(404) 291-2800, <a href="mailto:ddale@georgialibraries.org" target="_blank">ddale@georgialibraries.org</a></span></font></p></td></tr><tr style="height:36pt"><td colspan="2" style="vertical-align:top;overflow:hidden"><br></td><td colspan="2" style="vertical-align:top;padding:5pt;overflow:hidden"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><a href="https://www.facebook.com/georgialibraries" style="text-decoration:none" target="_blank"><span style="font-size:9pt;font-family:Verdana;color:rgb(17,85,204);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap"><span style="border:none;display:inline-block;overflow:hidden;width:36px;height:36px"><img src="https://lh5.googleusercontent.com/-PNZn_wjTxQDm-erFvg4FiI4Vud41GLPk9fi9OQWFzMN0igTnwFLe19POWzN27E40TJCjGE_0od7pUI4z-lRiNqzUf-7a2f4HyCqOiHFXIsdgKP5yBTLTnFvLD9z7g3JxFFTXzfv" width="36" height="36" style="margin-left: 0px; margin-top: 0px;"></span></span></a><a href="https://www.twitter.com/georgialibs" style="text-decoration:none" target="_blank"><span style="font-size:10pt;font-family:Verdana;color:rgb(17,85,204);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap"><span style="border:none;display:inline-block;overflow:hidden;width:35px;height:35px"><img src="https://lh4.googleusercontent.com/L_G4B48NmKeAxhOIjrPcoCwkJLr1pWBABC35hvszH4938or6dpqo3Asfu6PjBBSiec3z_Yc7ymRoCClgDxqa07Ml6cM1SyijIdGdb4ZtEcGUDSBGMM7gx-hNOCesD8LmC9Q7mEsb" width="35" height="35" style="margin-left: 0px; margin-top: 0px;"></span></span></a><a href="https://www.instagram.com/georgialibraries/" style="text-decoration:none" target="_blank"><span style="font-size:11pt;font-family:Verdana;color:rgb(17,85,204);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap"><span style="border:none;display:inline-block;overflow:hidden;width:34px;height:34px"><img src="https://lh4.googleusercontent.com/tVQr_wVnEYwUk-AaAJBIDYcqJ_HcoZEewLhGpwA4ifMT_LsFTK0Pua1kqH1t2Ni9TH7JaPo04zqB_8rN72r8vB3HqQ2xNifWJj_V6nL3Aoqr3XY49GjOZcByMIBrYyJ-B6JBM51r" width="34" height="34" style="margin-left: 0px; margin-top: 0px;"></span></span></a></p></td></tr><tr style="height:36pt"><td colspan="2" style="vertical-align:top;overflow:hidden"><br></td><td colspan="2" style="vertical-align:top;padding:5pt;overflow:hidden"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><a href="http://georgialibraries.org/subscription" style="text-decoration:none" target="_blank"><span style="font-size:10pt;font-family:Verdana;color:rgb(17,85,204);background-color:rgb(255,255,255);font-weight:400;font-style:italic;font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap">Join our email list</span></a><span style="font-size:10pt;font-family:Verdana;color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"> </span><span style="font-size:10pt;font-family:Verdana;color:rgb(67,67,67);background-color:rgb(255,255,255);font-weight:400;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">for stories of Georgia libraries making an impact in our communities.</span></p></td></tr></tbody></table></div></span><div><br></div></div></div></div></div></div></div></div></div></div></div></div></div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Feb 3, 2021 at 3:58 PM Morgan, Michele <<a href="mailto:mmorgan@noblenet.org" target="_blank">mmorgan@noblenet.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div class="gmail_default" style="font-family:verdana,sans-serif">Hi John,</div><div class="gmail_default" style="font-family:verdana,sans-serif"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif">I haven't heard specific reports of this problem, but I'm not convinced it's not happening in NOBLE.</div><div class="gmail_default" style="font-family:verdana,sans-serif"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif">We have currently suspended billing items, previously we were billing at 42 days, and we do use Long Overdue.</div><div class="gmail_default" style="font-family:verdana,sans-serif"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif">I did a test on a test server with our production database, where I had a patron with an overdue item and accrued fines of $10</div><div class="gmail_default" style="font-family:verdana,sans-serif"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif">I paid $2 of that overdue fine and forgave $1. I then marked the item Lost from the patron's Items Out screen. The Lost billing amount is $25.01.</div><div class="gmail_default" style="font-family:verdana,sans-serif"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif">When I look at the billings and payments now, for billings, I see the following billings</div><div class="gmail_default" style="font-family:verdana,sans-serif"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif">50 billings of $.10 each - overdue fines</div><div class="gmail_default" style="font-family:verdana,sans-serif">1 billing of $25.01 - Lost billing</div><div class="gmail_default" style="font-family:verdana,sans-serif"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif">For payments, I see:</div><div class="gmail_default" style="font-family:verdana,sans-serif"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif">1 cash payment of $2</div><div class="gmail_default" style="font-family:verdana,sans-serif">1 forgive payment of $1</div><div class="gmail_default" style="font-family:verdana,sans-serif">50 adjustment payments of $.10 each</div><div class="gmail_default" style="font-family:verdana,sans-serif"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif">The patron owes a balance of $22.01. So this illustrates the same behavior you are describing.</div><div class="gmail_default" style="font-family:verdana,sans-serif"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif">So it looks like, despite payments of one kind or another, all overdue billings are being adjusted when the item is marked Lost. This definitely sounds like a bug.</div><div class="gmail_default" style="font-family:verdana,sans-serif"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif">It seems like the Prohibit Negative Balance settings should take care of this, but if the Lost billing is being added before the overdue fines are adjusted, it won't result in a negative balance, but it will offset some of the Lost billing, as you are seeing.</div><div class="gmail_default" style="font-family:verdana,sans-serif"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif">I will try and confirm whether the same thing is happening with our setup that uses Long Overdue and report back.</div><div class="gmail_default" style="font-family:verdana,sans-serif"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif">Michele</div><div class="gmail_default" style="font-family:verdana,sans-serif"><br></div><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div><span style="font-family:verdana,sans-serif">--</span><br></div><div><font face="verdana, sans-serif">Michele M. Morgan, <span style="font-size:12.8px">Technical Support Analyst<br></span></font></div><div><span style="font-size:12.8px"><font face="verdana, sans-serif">North of Boston Library Exchange, Danvers Massachusetts</font></span></div><div><span style="font-size:12.8px"><a href="mailto:mmorgan@noblenet.org" target="_blank"><font face="verdana, sans-serif">mmorgan@noblenet.org</font></a></span></div><div><br></div></div></div></div></div></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Feb 3, 2021 at 12:41 PM John Amundson <<a href="mailto:jamundson@cwmars.org" target="_blank">jamundson@cwmars.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)">Thanks, Dawn.</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)">That's helpful.</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)">The workflow unfortunately does require staff noticing the discrepancies and then adjusting, which leaves us in a similar boat to what we are in now.</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)">I'm hoping that there's ultimately an automated solution to this.</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)">John</div><div><div dir="ltr"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><table style="color:rgb(80,0,80);font-size:12.8px;border:none;border-collapse:collapse"><tbody><tr style="height:0pt"><td style="border-right:0.5pt solid rgb(0,0,0);vertical-align:top;padding:5pt"><p><img src="https://docs.google.com/uc?export=download&id=1xv3zj4-WEOzHMBgGFrEKewtklybPaZdX&revid=0B24YDjiYdnqFVEVlQ1ZRbGJSWCt0MmU1cWtTNGpkMWlvYXE0PQ" width="96" height="63"></p></td><td style="border-left:0.5pt solid rgb(0,0,0);vertical-align:top;padding:5pt"><p dir="ltr" style="line-height:1.9872;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Verdana;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre-wrap">John Amundson | Library Applications Supervisor | CW MARS</span></p><p dir="ltr" style="line-height:1.9872;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Verdana;vertical-align:baseline;white-space:pre-wrap;background-color:transparent"><font color="#000000"><a href="mailto:jamundson@cwmars.org" target="_blank">jamundson@cwmars.org</a> | <a href="tel:%28508%29%20755-3323" target="_blank">508-755-3323 x322</a></font></span></p><p dir="ltr" style="line-height:1.9872;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Verdana;vertical-align:baseline;white-space:pre-wrap;background-color:transparent"><font color="#000000"><a href="https://www.cwmars.org/" target="_blank">https://www.cwmars.org</a></font></span></p><p dir="ltr" style="line-height:1.9872;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Verdana;vertical-align:baseline;white-space:pre-wrap;background-color:transparent"><a href="https://www.mypronouns.org/he-him" target="_blank">He/Him/His</a></span></p></td></tr></tbody></table></div></div></div></div></div></div></div></div></div></div></div></div></div></div><a href="http:///" target="_blank"></a></div></div></div></div></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Feb 3, 2021 at 12:05 PM Dawn Dale <<a href="mailto:ddale@georgialibraries.org" target="_blank">ddale@georgialibraries.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">Hi John,,<div><br></div><div>When a patron has overdues of $2.00 and they are forgiven and then reversed leaving a balance of -$2.00 that then gets applied to the cost of the item, $25.00, it leaves a balance of $23.00.  The cost of the item is still $25.00 but the summary shows $23.00.  I would have staff "adjust to zero" the negative balance bill so that the summary shows $25.00.  It will mean staff will need to be diligent in looking at the patron bills before taking payment though. Someone could look at the patrons with negative balances daily and make those adjustments but depending on how many patrons that would involve, that may not be doable.</div><div><br></div><div>I hope this helps some.<br clear="all"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><span><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;margin-left:9pt"><span><br><br></span></p><div dir="ltr" style="margin-left:30.75pt" align="left"><table style="border:none;border-collapse:collapse"><colgroup><col width="76"><col width="7"><col width="64"><col width="437"></colgroup><tbody><tr style="height:73.5pt"><td colspan="2" style="vertical-align:top;overflow:hidden"><p dir="ltr" style="line-height:1.2;text-align:right;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"><span style="border:none;display:inline-block;overflow:hidden;width:75px;height:75px"><img src="https://lh5.googleusercontent.com/mSld-3jhgZRTV01xOECeXYFqhDyGcWkWKx8KwxpkQR8KPu12ZpGzpy5RooEgYKrsUSXvD6OUrarr3hn3_HyDJjlHjFwHLN10uojAw_fvFmTWIhb_34EYoHo7eEmhHGK76iOa62s7" width="75" height="75" style="margin-left: 0px; margin-top: 0px;"></span></span></p></td><td colspan="2" style="vertical-align:top;padding:5pt;overflow:hidden"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><font color="#1e439b" face="Verdana"><span style="font-size:14.6667px;white-space:pre-wrap"><b>Dawn Dale, PINES Services Specialist - Circulation</b></span></font></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"></p><hr><p></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Verdana;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"></span><span style="font-size:9pt;font-family:Verdana;color:rgb(30,67,155);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">Georgia Public Library Service</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:9pt;font-family:Verdana;color:rgb(30,67,155);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><font color="#1e439b" face="Verdana"><span style="font-size:12px;white-space:pre-wrap">(404) 291-2800, <a href="mailto:ddale@georgialibraries.org" target="_blank">ddale@georgialibraries.org</a></span></font></p></td></tr><tr style="height:36pt"><td colspan="2" style="vertical-align:top;overflow:hidden"><br></td><td colspan="2" style="vertical-align:top;padding:5pt;overflow:hidden"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="text-decoration:underline;font-size:9pt;font-family:Verdana;color:rgb(17,85,204);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;white-space:pre-wrap"><span style="border:none;display:inline-block;overflow:hidden;width:36px;height:36px"><a href="https://www.facebook.com/georgialibraries" style="text-decoration:none" target="_blank"><img src="https://lh5.googleusercontent.com/-PNZn_wjTxQDm-erFvg4FiI4Vud41GLPk9fi9OQWFzMN0igTnwFLe19POWzN27E40TJCjGE_0od7pUI4z-lRiNqzUf-7a2f4HyCqOiHFXIsdgKP5yBTLTnFvLD9z7g3JxFFTXzfv" width="36" height="36" style="margin-left: 0px; margin-top: 0px;"></a>"</span></span><a href="https://www.twitter.com/georgialibs" style="text-decoration:none" target="_blank"><span style="font-size:10pt;font-family:Verdana;color:rgb(17,85,204);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap"><span style="border:none;display:inline-block;overflow:hidden;width:35px;height:35px"><img src="https://lh4.googleusercontent.com/L_G4B48NmKeAxhOIjrPcoCwkJLr1pWBABC35hvszH4938or6dpqo3Asfu6PjBBSiec3z_Yc7ymRoCClgDxqa07Ml6cM1SyijIdGdb4ZtEcGUDSBGMM7gx-hNOCesD8LmC9Q7mEsb" width="35" height="35" style="margin-left: 0px; margin-top: 0px;"></span></span></a><a href="https://www.instagram.com/georgialibraries/" style="text-decoration:none" target="_blank"><span style="font-size:11pt;font-family:Verdana;color:rgb(17,85,204);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap"><span style="border:none;display:inline-block;overflow:hidden;width:34px;height:34px"><img src="https://lh4.googleusercontent.com/tVQr_wVnEYwUk-AaAJBIDYcqJ_HcoZEewLhGpwA4ifMT_LsFTK0Pua1kqH1t2Ni9TH7JaPo04zqB_8rN72r8vB3HqQ2xNifWJj_V6nL3Aoqr3XY49GjOZcByMIBrYyJ-B6JBM51r" width="34" height="34" style="margin-left: 0px; margin-top: 0px;"></span></span></a></p></td></tr><tr style="height:36pt"><td colspan="2" style="vertical-align:top;overflow:hidden"><br></td><td colspan="2" style="vertical-align:top;padding:5pt;overflow:hidden"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><a href="http://georgialibraries.org/subscription" style="text-decoration:none" target="_blank"><span style="font-size:10pt;font-family:Verdana;color:rgb(17,85,204);background-color:rgb(255,255,255);font-weight:400;font-style:italic;font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap">Join our email list</span></a><span style="font-size:10pt;font-family:Verdana;color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"> </span><span style="font-size:10pt;font-family:Verdana;color:rgb(67,67,67);background-color:rgb(255,255,255);font-weig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This is an issue for some of our libraries because of how funds are handled. We have tried adjusting settings to help with this, but without the desired result. </div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)">Is your library/network experiencing this, is it an issue, and do you have a workaround?</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)"><b>Full details:</b></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)">In our system, checked out items become LOST at 28 days overdue, and we do not use the Long Overdue setting. When an item becomes LOST, settings are in place so that the overdue fines are reversed, and only the replacement charge of the item is due.<br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)">Here is an example of how this works:</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)"><ul><li>An item accrues $2.00 in overdue fines. Then the item becomes lost, which reverses the overdue fines and adds a $25.00 replacement cost. The patron owes a total of $25.00 for the transaction.</li></ul><div>This works well most of the time. However, with the pandemic and many libraries forgiving fines, we are running into a situation more often. If an item's overdue fines are paid for or forgiven while an item is still checked out and overdue, and the item becomes lost, the "payment" made against the overdue is applied to the lost charge. </div><div><br></div><div>Here's an example of this:</div><div><ul><li>An item accrues $2.00 in overdue fines. While overdue, the fines are forgiven. The item becomes lost, which reverses the overdue fines and adds a $25.00 replacement cost. The $2.00 "payment" is not reversed, and the patron now only owes $23.00 for the bill.</li></ul><div>This has been problematic for some of our libraries because overdue fines and lost charges go to separate accounts. For others, it's a problem simply because they are not receiving the full replacement cost.</div></div><div><br></div><div>After some discussion, we investigated adjusting our library settings so that overdue fines are not adjusted when an item becomes lost. So, when an item becomes lost, its overdue fines are still owed. </div><div><br></div><div>Here's a couple examples of how this works:</div><div><ul><li>An item accrues $2.00 in overdue fees and then becomes lost. The item's replacement cost of $25.00 is charged. The patron owes a total of $27.00 for the transaction.</li><li>The item's $2.00 in fines are forgiven while the time is still checked out. The item becomes lost. Only the $25.00 replacement cost is owed for the transaction.</li></ul><div>The issue with this behavior is that it doesn't solve the underlying problem, and libraries still need to be diligent to ensure fines/lost charges are collected appropriately.</div></div><div><br></div><div>How is this situation handled at your library? </div><div><br></div><div>If there isn't a current workaround, I plan to open up a bug report on Launchpad, but I wanted to check with the list first to make sure we are not missing something.</div><div><br></div><div>In an ideal world, a setting could be enabled so that payments made while an item is overdue are also adjusted in some manner so that the payment does not affect the lost charge.</div><div><br></div><div>Thanks for reading,</div><div>John</div><div><br></div></div><div><div dir="ltr"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><table style="color:rgb(80,0,80);font-size:12.8px;border:none;border-collapse:collapse"><tbody><tr style="height:0pt"><td style="border-right:0.5pt solid rgb(0,0,0);vertical-align:top;padding:5pt"><p><img src="https://docs.google.com/uc?export=download&id=1xv3zj4-WEOzHMBgGFrEKewtklybPaZdX&revid=0B24YDjiYdnqFVEVlQ1ZRbGJSWCt0MmU1cWtTNGpkMWlvYXE0PQ" width="96" height="63"></p></td><td style="border-left:0.5pt solid rgb(0,0,0);vertical-align:top;padding:5pt"><p dir="ltr" style="line-height:1.9872;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Verdana;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre-wrap">John Amundson | Library Applications Supervisor | CW MARS</span></p><p dir="ltr" style="line-height:1.9872;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Verdana;vertical-align:baseline;white-space:pre-wrap;background-color:transparent"><font color="#000000"><a href="mailto:jamundson@cwmars.org" target="_blank">jamundson@cwmars.org</a> | <a href="tel:%28508%29%20755-3323" target="_blank">508-755-3323 x322</a></font></span></p><p dir="ltr" style="line-height:1.9872;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Verdana;vertical-align:baseline;white-space:pre-wrap;background-color:transparent"><font color="#000000"><a href="https://www.cwmars.org/" target="_blank">https://www.cwmars.org</a></font></span></p><p dir="ltr" style="line-height:1.9872;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Verdana;vertical-align:baseline;white-space:pre-wrap;background-color:transparent"><a href="https://www.mypronouns.org/he-him" target="_blank">He/Him/His</a></span></p></td></tr></tbody></table></div></div></div></div></div></div></div></div></div></div></div></div></div></div><a href="http:///" target="_blank"></a></div></div></div></div></div></div></div></div>
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