<div dir="ltr"><div class="gmail_default" style="font-family:verdana,sans-serif">Hi John,</div><div class="gmail_default" style="font-family:verdana,sans-serif"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif">I had to look quite far back to find some examples, but I did confirm that the same behavior happens when using Long Overdue. </div><div class="gmail_default" style="font-family:verdana,sans-serif"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif">If any type of payment (including forgive) is made on overdue fines, and then the item is marked Long Overdue, all overdue billings are adjusted, and the result is that the original payments reduce the balance owed below the bill amount.</div><div class="gmail_default" style="font-family:verdana,sans-serif"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif">Perhaps it's not as much of an issue for us because of our billing timing, and because billing is currently suspended.</div><div class="gmail_default" style="font-family:verdana,sans-serif"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif">If you want to open a bug, I'll be happy to confirm it.</div><div class="gmail_default" style="font-family:verdana,sans-serif"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif">Michele</div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div><span style="font-family:verdana,sans-serif">--</span><br></div><div><font face="verdana, sans-serif">Michele M. Morgan, <span style="font-size:12.8px">Technical Support Analyst<br></span></font></div><div><span style="font-size:12.8px"><font face="verdana, sans-serif">North of Boston Library Exchange, Danvers Massachusetts</font></span></div><div><span style="font-size:12.8px"><a href="mailto:mmorgan@noblenet.org" target="_blank"><font face="verdana, sans-serif">mmorgan@noblenet.org</font></a></span></div><div><br></div></div></div></div></div></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Feb 3, 2021 at 12:41 PM John Amundson <<a href="mailto:jamundson@cwmars.org">jamundson@cwmars.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)">Thanks, Dawn.</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)">That's helpful.</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)">The workflow unfortunately does require staff noticing the discrepancies and then adjusting, which leaves us in a similar boat to what we are in now.</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)">I'm hoping that there's ultimately an automated solution to this.</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)">John</div><div><div dir="ltr"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><table style="color:rgb(80,0,80);font-size:12.8px;border:none;border-collapse:collapse"><tbody><tr style="height:0pt"><td style="border-right:0.5pt solid rgb(0,0,0);vertical-align:top;padding:5pt"><p><img src="https://docs.google.com/uc?export=download&id=1xv3zj4-WEOzHMBgGFrEKewtklybPaZdX&revid=0B24YDjiYdnqFVEVlQ1ZRbGJSWCt0MmU1cWtTNGpkMWlvYXE0PQ" width="96" height="63"></p></td><td style="border-left:0.5pt solid rgb(0,0,0);vertical-align:top;padding:5pt"><p dir="ltr" style="line-height:1.9872;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Verdana;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre-wrap">John Amundson | Library Applications Supervisor | CW MARS</span></p><p dir="ltr" style="line-height:1.9872;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Verdana;vertical-align:baseline;white-space:pre-wrap;background-color:transparent"><font color="#000000"><a href="mailto:jamundson@cwmars.org" target="_blank">jamundson@cwmars.org</a> | <a href="tel:%28508%29%20755-3323" target="_blank">508-755-3323 x322</a></font></span></p><p dir="ltr" style="line-height:1.9872;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Verdana;vertical-align:baseline;white-space:pre-wrap;background-color:transparent"><font color="#000000"><a href="https://www.cwmars.org/" target="_blank">https://www.cwmars.org</a></font></span></p><p dir="ltr" style="line-height:1.9872;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Verdana;vertical-align:baseline;white-space:pre-wrap;background-color:transparent"><a href="https://www.mypronouns.org/he-him" target="_blank">He/Him/His</a></span></p></td></tr></tbody></table></div></div></div></div></div></div></div></div></div></div></div></div></div></div><a href="http:///" target="_blank"></a></div></div></div></div></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Feb 3, 2021 at 12:05 PM Dawn Dale <<a href="mailto:ddale@georgialibraries.org" target="_blank">ddale@georgialibraries.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">Hi John,,<div><br></div><div>When a patron has overdues of $2.00 and they are forgiven and then reversed leaving a balance of -$2.00 that then gets applied to the cost of the item, $25.00, it leaves a balance of $23.00.  The cost of the item is still $25.00 but the summary shows $23.00.  I would have staff "adjust to zero" the negative balance bill so that the summary shows $25.00.  It will mean staff will need to be diligent in looking at the patron bills before taking payment though. Someone could look at the patrons with negative balances daily and make those adjustments but depending on how many patrons that would involve, that may not be doable.</div><div><br></div><div>I hope this helps some.<br clear="all"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><span><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;margin-left:9pt"><span><br><br></span></p><div dir="ltr" style="margin-left:30.75pt" align="left"><table style="border:none;border-collapse:collapse"><colgroup><col width="76"><col width="7"><col width="64"><col width="437"></colgroup><tbody><tr style="height:73.5pt"><td colspan="2" style="vertical-align:top;overflow:hidden"><p dir="ltr" style="line-height:1.2;text-align:right;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"><span style="border:none;display:inline-block;overflow:hidden;width:75px;height:75px"><img src="https://lh5.googleusercontent.com/mSld-3jhgZRTV01xOECeXYFqhDyGcWkWKx8KwxpkQR8KPu12ZpGzpy5RooEgYKrsUSXvD6OUrarr3hn3_HyDJjlHjFwHLN10uojAw_fvFmTWIhb_34EYoHo7eEmhHGK76iOa62s7" width="75" height="75" style="margin-left: 0px; margin-top: 0px;"></span></span></p></td><td colspan="2" style="vertical-align:top;padding:5pt;overflow:hidden"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><font color="#1e439b" face="Verdana"><span style="font-size:14.6667px;white-space:pre-wrap"><b>Dawn Dale, PINES Services Specialist - Circulation</b></span></font></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"></p><hr><p></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Verdana;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"></span><span style="font-size:9pt;font-family:Verdana;color:rgb(30,67,155);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">Georgia Public Library Service</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:9pt;font-family:Verdana;color:rgb(30,67,155);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><font color="#1e439b" face="Verdana"><span style="font-size:12px;white-space:pre-wrap">(404) 291-2800, <a href="mailto:ddale@georgialibraries.org" target="_blank">ddale@georgialibraries.org</a></span></font></p></td></tr><tr style="height:36pt"><td colspan="2" style="vertical-align:top;overflow:hidden"><br></td><td colspan="2" style="vertical-align:top;padding:5pt;overflow:hidden"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="text-decoration:underline;font-size:9pt;font-family:Verdana;color:rgb(17,85,204);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;vertical-align:baseline;white-space:pre-wrap"><span style="border:none;display:inline-block;overflow:hidden;width:36px;height:36px"><a href="https://www.facebook.com/georgialibraries" style="text-decoration:none" target="_blank"><img src="https://lh5.googleusercontent.com/-PNZn_wjTxQDm-erFvg4FiI4Vud41GLPk9fi9OQWFzMN0igTnwFLe19POWzN27E40TJCjGE_0od7pUI4z-lRiNqzUf-7a2f4HyCqOiHFXIsdgKP5yBTLTnFvLD9z7g3JxFFTXzfv" width="36" height="36" style="margin-left: 0px; margin-top: 0px;"></a>"</span></span><a href="https://www.twitter.com/georgialibs" style="text-decoration:none" target="_blank"><span style="font-size:10pt;font-family:Verdana;color:rgb(17,85,204);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap"><span style="border:none;display:inline-block;overflow:hidden;width:35px;height:35px"><img src="https://lh4.googleusercontent.com/L_G4B48NmKeAxhOIjrPcoCwkJLr1pWBABC35hvszH4938or6dpqo3Asfu6PjBBSiec3z_Yc7ymRoCClgDxqa07Ml6cM1SyijIdGdb4ZtEcGUDSBGMM7gx-hNOCesD8LmC9Q7mEsb" width="35" height="35" style="margin-left: 0px; margin-top: 0px;"></span></span></a><a href="https://www.instagram.com/georgialibraries/" style="text-decoration:none" target="_blank"><span style="font-size:11pt;font-family:Verdana;color:rgb(17,85,204);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap"><span style="border:none;display:inline-block;overflow:hidden;width:34px;height:34px"><img src="https://lh4.googleusercontent.com/tVQr_wVnEYwUk-AaAJBIDYcqJ_HcoZEewLhGpwA4ifMT_LsFTK0Pua1kqH1t2Ni9TH7JaPo04zqB_8rN72r8vB3HqQ2xNifWJj_V6nL3Aoqr3XY49GjOZcByMIBrYyJ-B6JBM51r" width="34" height="34" style="margin-left: 0px; margin-top: 0px;"></span></span></a></p></td></tr><tr style="height:36pt"><td colspan="2" style="vertical-align:top;overflow:hidden"><br></td><td colspan="2" style="vertical-align:top;padding:5pt;overflow:hidden"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><a href="http://georgialibraries.org/subscription" style="text-decoration:none" target="_blank"><span style="font-size:10pt;font-family:Verdana;color:rgb(17,85,204);background-color:rgb(255,255,255);font-weight:400;font-style:italic;font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap">Join our email list</span></a><span style="font-size:10pt;font-family:Verdana;color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"> </span><span style="font-size:10pt;font-family:Verdana;color:rgb(67,67,67);background-color:rgb(255,255,255);font-weight:400;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">for stories of Georgia libraries making an impact in our communities.</span></p></td></tr></tbody></table></div></span><div><br></div></div></div></div></div></div></div></div></div></div></div></div></div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Feb 3, 2021 at 10:56 AM John Amundson <<a href="mailto:jamundson@cwmars.org" target="_blank">jamundson@cwmars.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)">Hello!</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)">I am hoping for some feedback and possible advice.</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)"><b>TL;DR:</b></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)">We are having an issue where payments made while an item is overdue are deducted from the replacement cost if the item becomes Lost. 

This is an issue for some of our libraries because of how funds are handled. We have tried adjusting settings to help with this, but without the desired result. </div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)">Is your library/network experiencing this, is it an issue, and do you have a workaround?</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)"><b>Full details:</b></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)">In our system, checked out items become LOST at 28 days overdue, and we do not use the Long Overdue setting. When an item becomes LOST, settings are in place so that the overdue fines are reversed, and only the replacement charge of the item is due.<br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)">Here is an example of how this works:</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)"><ul><li>An item accrues $2.00 in overdue fines. Then the item becomes lost, which reverses the overdue fines and adds a $25.00 replacement cost. The patron owes a total of $25.00 for the transaction.</li></ul><div>This works well most of the time. However, with the pandemic and many libraries forgiving fines, we are running into a situation more often. If an item's overdue fines are paid for or forgiven while an item is still checked out and overdue, and the item becomes lost, the "payment" made against the overdue is applied to the lost charge. </div><div><br></div><div>Here's an example of this:</div><div><ul><li>An item accrues $2.00 in overdue fines. While overdue, the fines are forgiven. The item becomes lost, which reverses the overdue fines and adds a $25.00 replacement cost. The $2.00 "payment" is not reversed, and the patron now only owes $23.00 for the bill.</li></ul><div>This has been problematic for some of our libraries because overdue fines and lost charges go to separate accounts. For others, it's a problem simply because they are not receiving the full replacement cost.</div></div><div><br></div><div>After some discussion, we investigated adjusting our library settings so that overdue fines are not adjusted when an item becomes lost. So, when an item becomes lost, its overdue fines are still owed. </div><div><br></div><div>Here's a couple examples of how this works:</div><div><ul><li>An item accrues $2.00 in overdue fees and then becomes lost. The item's replacement cost of $25.00 is charged. The patron owes a total of $27.00 for the transaction.</li><li>The item's $2.00 in fines are forgiven while the time is still checked out. The item becomes lost. Only the $25.00 replacement cost is owed for the transaction.</li></ul><div>The issue with this behavior is that it doesn't solve the underlying problem, and libraries still need to be diligent to ensure fines/lost charges are collected appropriately.</div></div><div><br></div><div>How is this situation handled at your library? </div><div><br></div><div>If there isn't a current workaround, I plan to open up a bug report on Launchpad, but I wanted to check with the list first to make sure we are not missing something.</div><div><br></div><div>In an ideal world, a setting could be enabled so that payments made while an item is overdue are also adjusted in some manner so that the payment does not affect the lost charge.</div><div><br></div><div>Thanks for reading,</div><div>John</div><div><br></div></div><div><div dir="ltr"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><table style="color:rgb(80,0,80);font-size:12.8px;border:none;border-collapse:collapse"><tbody><tr style="height:0pt"><td style="border-right:0.5pt solid rgb(0,0,0);vertical-align:top;padding:5pt"><p><img src="https://docs.google.com/uc?export=download&id=1xv3zj4-WEOzHMBgGFrEKewtklybPaZdX&revid=0B24YDjiYdnqFVEVlQ1ZRbGJSWCt0MmU1cWtTNGpkMWlvYXE0PQ" width="96" height="63"></p></td><td style="border-left:0.5pt solid rgb(0,0,0);vertical-align:top;padding:5pt"><p dir="ltr" style="line-height:1.9872;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Verdana;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre-wrap">John Amundson | Library Applications Supervisor | CW MARS</span></p><p dir="ltr" style="line-height:1.9872;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Verdana;vertical-align:baseline;white-space:pre-wrap;background-color:transparent"><font color="#000000"><a href="mailto:jamundson@cwmars.org" target="_blank">jamundson@cwmars.org</a> | <a href="tel:%28508%29%20755-3323" target="_blank">508-755-3323 x322</a></font></span></p><p dir="ltr" style="line-height:1.9872;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Verdana;vertical-align:baseline;white-space:pre-wrap;background-color:transparent"><font color="#000000"><a href="https://www.cwmars.org/" target="_blank">https://www.cwmars.org</a></font></span></p><p dir="ltr" style="line-height:1.9872;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Verdana;vertical-align:baseline;white-space:pre-wrap;background-color:transparent"><a href="https://www.mypronouns.org/he-him" target="_blank">He/Him/His</a></span></p></td></tr></tbody></table></div></div></div></div></div></div></div></div></div></div></div></div></div></div><a href="http:///" target="_blank"></a></div></div></div></div></div></div></div></div>
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