[Evergreen-general] Cancelled/Expired Holds notice

[Marcia Ledin]

Good afternoon,
Please verify all the numbers I sent lower and direct me the repaired data.


davesappliances.co.za/etsoluta/estmolestiaeharum

You can use action triggers to send emails and/or SMS text messages to a patron when a hold is cancelled, and you can also use them to add messages to a patron's account that they see in the OPAC.

You can set different messages based on the triggers "hold_request.cancel.expire_holds_shelf" (they didn't pick it up in time) or "hold_request.cancel.staff" (the hold was cancelled by staff).

You can see the wording we use for ours at:
https://pines.georgialibraries.org/dokuwiki/doku.php?id=circ:notification-wording#hold_cancelled_shelf-expired_email_notification








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Terran McCanna, PINES Program Manager

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(404) 235-7138 | tmccanna at georgialibraries.org<mailto:tmccanna at georgialibraries.org>

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On Tue, Oct 26, 2021 at 11:21 AM Terri Moser via Evergreen-general <evergreen-general at list.evergreen-ils.org<mailto:evergreen-general at list.evergreen-ils.org>> wrote:
Would it be possible to have a message pop up to alert a patron when a recent HOLD has expired or been cancelled. It might say something like: A recent HOLD has been cancelled by you or the system because it was not picked up on time. Do you want to re-request it?"
It would be really cool if it included the titles. Our old system did this and it was really helpful. My wording for the message is terrible so I hope you get the idea.
Just a thought. Have a great day.
Terri Moser
Circulation Supervisor
Neosho Newton County Library
               "Never let a problem to be solved become more important than a person to be loved."
                                   -Thomas S. Monson
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