[Evergreen-general] Issues with Hatch and Chrome

Wed Dec 8 16:26:02 EST 2021

Missouri Evergreen is running 3.6.5. Other MEC libraries have reported the
same problem.

Diane Disbro
Pronouns: she/her
Circulation Coordinator
Scenic Regional Library
251 Union Plaza Drive
Union, MO 63084
(636) 583-0652 ext  110
ddisbro at scenicregional.org

On Wed, Dec 8, 2021 at 3:18 PM John Amundson <jamundson at cwmars.org> wrote:

> We are seeing this at CW MARS, too. (Evergreen 3.5.?, Hatch 0.3.2).
>
> So far it has been random workstations at our libraries. The workstation
> always uses Hatch, and disabling the Hatch extension makes Evergreen work
> again.
>
> We have suggested many things, (such as updating Windows, Chrome, etc -
> reinstalling Hatch...), and nothing usually sticks.
>
> We will have to try this:
>
>> We have tried many things but so far the quickest solution is to delete
>> the following folder:
>> C:\Users\<insert your username>\AppData\Local\Google
>
>
> I hope someone stumbles on a more permanent solution.
>
> John
>
> John Amundson | Library Applications Supervisor | CW MARS
>
> jamundson at cwmars.org | 508-755-3323 x322 <%28508%29%20755-3323>
>
> https://www.cwmars.org
>
> he/him/his <https://www.mypronouns.org/he-him>
>
>
> On Wed, Dec 8, 2021 at 4:06 PM Diane Disbro via Evergreen-general <
> evergreen-general at list.evergreen-ils.org> wrote:
>
>> We have seen the same issue at random workstations. I don't understand
>> all of the details that Bob gave. I just know that on the affected
>> workstations, we have to refresh to get the Evergreen page to load. One
>> workstation is working normally after IT pushed through several updates but
>> we aren't sure that solved the problem or if it was a coincidence.
>>
>> Diane Disbro
>> Pronouns: she/her
>> Circulation Coordinator
>> Scenic Regional Library
>> 251 Union Plaza Drive
>> Union, MO 63084
>> (636) 583-0652 ext  110
>> ddisbro at scenicregional.org
>>
>>
>>
>> On Wed, Dec 8, 2021 at 3:01 PM Bob Wicksall via Evergreen-general <
>> evergreen-general at list.evergreen-ils.org> wrote:
>>
>>> Over the last couple months we have been experiencing a new issue with
>>> Hatch and Chrome.  Randomly on a handful of our computers we will start
>>> getting "white screens" when navigating to the various pages in the staff
>>> client.  Often clicking on a menu item a second time loads the page.  Some
>>> pages like Check Out need a page refresh before they work.  The problem
>>> seems to be worse when you are doing everything in a single tab.  You are
>>> lucky to get one page to load before the issue comes back.
>>>
>>> In the past this was often fixed by clearing the cache.  This has no
>>> impact on this issue.  No amount of cache clearing seems to work.
>>>
>>> Sometimes just sitting in Developer tools -> Application allows the
>>> pages to load maybe 80% of the time.  Also, setting a break point on line
>>> 89 of extension.js and manually continuing the code allows all pages to
>>> load.  Putting a 2 second delay right in the code has no effect.
>>>
>>> We have tried many things but so far the quickest solution is to delete
>>> the following folder:
>>>
>>>     C:\Users\<insert your username>\AppData\Local\Google
>>>
>>> We have also done full Chrome reinstalls making sure we remove all
>>> profile information.
>>>
>>> Reinstalling Hatch has no effect.  Disabling Ninite, Firewall and
>>> AntiVirus had no effect.  Most of these machines are stand alone
>>> workstations.  So far only 1 has been on Active Directory.
>>>
>>> Watching the Hatch extension in the console it looks like things happen
>>> out of sequence when the page loads fail.  The message port is removed
>>> before the message is received.
>>>
>>> Works
>>> extension.js:113 Removing port 28 on tab disconnect
>>> extension.js:89 new port connected with id 28
>>> extension.js:92 Received message from browser on port 28
>>>
>>> Doesn't Work
>>> extension.js:89 new port connected with id 28
>>> extension.js:113 Removing port 28 on tab disconnect
>>> extension.js:92 Received message from browser on port 28
>>>
>>> Watching the Hatch logs it appears that Hatch does indeed respond.
>>>
>>> 2021-12-08 11:16:58 FINEST MessageReader read:
>>> {"key":"eg.workstation.all","action":"get","msgid":1,"from":"page","clientid":28,"origin":"
>>> https://evergreen.owwl.org"}
>>> 2021-12-08 11:16:58 INFO   Received message id=1 action=get
>>> 2021-12-08 11:16:58 FINEST MessageWriter sending:
>>> {"clientid":28,"msgid":1,"message":"OK","content":[{"owning_lib":807,"name":"PLSHQ-plsstaff114a","id":"3435"},{"owning_lib":807,"name":"PLSHQ-PLSSTFX1114","id":"3462"},{"owning_lib":807,"name":"PLSHQ-PLSSTFx1114","id":"3288"}],"status":200}
>>>
>>> Chromes main console output looks like this when it works:
>>>
>>> content.js:21 Loading Hatch relay content script
>>> core.bundle.js:1 egNet open-ils.auth.session.retrieve
>>> opensrf_ws.js:46 pending count 1
>>> opensrf_ws.js:59 connecting websocket to wss://
>>> evergreen.owwl.org:443/osrf-websocket-translator
>>> jquery.min.js:2 [Violation] 'setTimeout' handler took 60ms
>>> opensrf_ws.js:69 websocket.onopen()
>>> opensrf_ws.js:72 pending count 1
>>> core.bundle.js:1 sending to Hatch:
>>> {"key":"eg.workstation.all","action":"get","msgid":1}
>>> core.bundle.js:1 Hatch responded to message ID 1
>>> core.bundle.js:1 egEnv loading classes => aou
>>> core.bundle.js:1 serving org tree from cache
>>> DevTools failed to load source map: Could not load content for
>>> https://evergreen.owwl.org/upup.min.js.map: HTTP error: status code
>>> 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>>> DevTools failed to load source map: Could not load content for
>>> https://evergreen.owwl.org/js/ui/default/staff/build/css/bootstrap.min.css.map:
>>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>>> DevTools failed to load source map: Could not load content for
>>> https://evergreen.owwl.org/js/ui/default/staff/build/js/moment-with-locales.min.js.map:
>>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>>> DevTools failed to load source map: Could not load content for
>>> https://evergreen.owwl.org/js/ui/default/staff/build/js/lovefield.min.js.map:
>>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>>> core.bundle.js:1 egEnv load complete
>>> DevTools failed to load source map: Could not load content for
>>> https://evergreen.owwl.org/js/ui/default/staff/build/js/iframeResizer.map:
>>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>>> 4core.bundle.js:1 egNet open-ils.auth.session.retrieve
>>>
>>> Looks like this when it fails
>>> content.js:21 Loading Hatch relay content script
>>> DevTools failed to load source map: Could not load content for
>>> https://evergreen.owwl.org/upup.min.js.map: HTTP error: status code
>>> 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>>> DevTools failed to load source map: Could not load content for
>>> https://evergreen.owwl.org/js/ui/default/staff/build/css/bootstrap.min.css.map:
>>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>>> core.bundle.js:1 egNet open-ils.auth.session.retrieve
>>> opensrf_ws.js:46 pending count 1
>>> opensrf_ws.js:59 connecting websocket to wss://
>>> evergreen.owwl.org:443/osrf-websocket-translator
>>> DevTools failed to load source map: Could not load content for
>>> https://evergreen.owwl.org/js/ui/default/staff/build/js/lovefield.min.js.map:
>>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>>> DevTools failed to load source map: Could not load content for
>>> https://evergreen.owwl.org/js/ui/default/staff/build/js/moment-with-locales.min.js.map:
>>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>>> DevTools failed to load source map: Could not load content for
>>> https://evergreen.owwl.org/js/ui/default/staff/build/js/iframeResizer.map:
>>> HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
>>> jquery.min.js:2 [Violation] 'setTimeout' handler took 55ms
>>> opensrf_ws.js:69 websocket.onopen()
>>> opensrf_ws.js:72 pending count 1
>>> core.bundle.js:1 sending to Hatch:
>>> {"key":"eg.workstation.all","action":"get","msgid":1}
>>>
>>> Help?
>>>
>>> Bob Wicksall
>>> Computer and Network Services Manager
>>>
>>> Pioneer Library System
>>> 2557 State Rt. 21
>>> Canandaigua, New York  14424
>>>
>>> Voice: (585) 394-8260 ext. 1110
>>> Fax: (585) 394-1935
>>> _______________________________________________
>>> Evergreen-general mailing list
>>> Evergreen-general at list.evergreen-ils.org
>>> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
>>>
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