[Evergreen-general] complaints about texts and such

[Jason Stephenson]

Kendra,

You should probably report this to your Evergreen support provider.

One thing that could cause this is if your library has a custom notice 
set up in the action triggers, and there is also a system-wide notice 
for the same event. Both events would run and send a notice, thus 
causing two notices to be sent to a patron.

There could be other causes, but the above is the most "obvious" cause 
in Evergreen. The majority of other causes could be beyond your control.

Hope that helps,
Jason

On 6/28/21 4:47 PM, Kendra Purtle via Evergreen-general wrote:
> Our patrons are complaining that they are receiving multiple messages 
> and texts from the system. Is that an evergreen glitch or something else?
> 
> *Kendra A. Purtle*
> Branch manager, Osage Beach branch
> Camden County Library District
> 1064 Gutridge Lane
> Osage Beach, MO 65065
> Phone (573)348-3282
> 
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