[Evergreen-general] Old Barcode/Username Change

Thu Jan 27 12:22:13 EST 2022

Thank you to everyone for their help!

Diane Disbro
Pronouns: she/her
Circulation Coordinator
Scenic Regional Library
251 Union Plaza Drive
Union, MO 63084
(636) 583-0652 ext  110
ddisbro at scenicregional.org

On Thu, Jan 27, 2022 at 11:08 AM Cheryl Middleton <
Cheryl.Middleton at buncombecounty.org> wrote:

> I've just caught the tail end of this discussion so I'm not sure if our
> solution is pertinent to this issue.  We use patron's barcode as their
> authentication for all on-line/digital usage including Overdrive.  When we
> issue a replacement card for a lost or damaged one, we always ask if the
> patron uses the digital library. If the answer is yes, then we have a
> couple of staff members (it's not something everyone is authorized to do)
> who log into Overdrive support and merge the old and new records.  This
> gives patron access to any holds on the card that was just deactivated with
> issuance of a new card.
>
> *Cheryl Middleton*
>
> She/Her
> Branch Manager/Librarian
>
> Buncombe County Public Libraries
>
> Oakley/South Asheville Branch Library
>
> 749 Fairview Road, Asheville, NC 28803
>
>  *p. **(828) 250-4754 *
>
>
>
> *Respect. Honesty. Integrity. Collaboration. Equity*
>
>
> ------------------------------
> *From:* Evergreen-general <
> evergreen-general-bounces at list.evergreen-ils.org> on behalf of Diane
> Disbro via Evergreen-general <evergreen-general at list.evergreen-ils.org>
> *Sent:* Thursday, January 27, 2022 11:57 AM
> *To:* Jessica Woolford <jwoolford at biblio.org>
> *Cc:* Evergreen Discussion Group <evergreen-general at list.evergreen-ils.org
> >
> *Subject:* Re: [Evergreen-general] Old Barcode/Username Change
>
> There's the key. Both the old and new barcodes need to be active. We don't
> like patrons to have two active barcodes.
>
> Diane Disbro
> Pronouns: she/her
> Circulation Coordinator
> Scenic Regional Library
> 251 Union Plaza Drive
> Union, MO 63084
> (636) 583-0652 ext  110
> ddisbro at scenicregional.org
>
>
>
> On Thu, Jan 27, 2022 at 10:52 AM Jessica Woolford <jwoolford at biblio.org>
> wrote:
>
> Just want to offer some clarification. Before Bibliomation's upgrade to
> 3.6.5, if a patron's username matched their inactive barcode, they could
> still log into the OPAC, but the old barcode wouldn't work even though it
> was their username (I think because of this bug:
> https://bugs.launchpad.net/evergreen/+bug/1255561). After the upgrade, if
> their username was an old inactive barcode, they could not login at all in
> the TPAC version of the OPAC, even with their new barcode. We tested this
> on a test system we have running the Bootstrap OPAC, and the behavior is
> the same as it was in TPAC prior to our upgrade (they could log in with the
> new barcode but not the old one). Some community members generously tested
> this on TPAC running a later version, but were not able to replicate what
> we were seeing. So, we need to make sure there isn't some customization or
> unique configuration we're running that's causing this, but since we're
> going to be transitioning to Bootstrap eventually anyway and it's not a
> problem there, we felt a short term solution might be best. So, we wrote
> some SQL to update usernames of the affected patrons to their new barcodes.
>
> Our consortium only uses barcodes to authenticate to OverDrive, so they
> still would have had a problem logging into that service. We have learned
> that some of our libraries just leave the old barcode as active so they can
> continue to use it for OverDrive. The other option is that you can merge
> user IDs in OverDrive Marketplace (video on this here:
> https://resources.overdrive.com/merging-user-ids/).
>
> On Thu, Jan 27, 2022 at 11:12 AM Diane Disbro via Evergreen-general <
> evergreen-general at list.evergreen-ils.org> wrote:
>
> And I appreciate the opportunity to ask questions about this! Some of our
> patrons don't want to replace lost cards because they have set up accounts
> with OverDrive and don't want to have to start over. If they DON'T need to
> start over, we can tell them to continue to use their old number for their
> username.
>
> Diane Disbro
> Pronouns: she/her
> Circulation Coordinator
> Scenic Regional Library
> 251 Union Plaza Drive
> Union, MO 63084
> (636) 583-0652 ext  110
> ddisbro at scenicregional.org
>
>
>
> On Thu, Jan 27, 2022 at 10:06 AM Dawn Dale via Evergreen-general <
> evergreen-general at list.evergreen-ils.org> wrote:
>
> No worries!
>
>
>
> *Dawn Dale, PINES Services Specialist - Circulation*
>
> ------------------------------
>
> Georgia Public Library Service
>
> 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341
>
> (404) 291-2800, ddale at georgialibraries.org
>
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>
> On Thu, Jan 27, 2022 at 11:04 AM Gina Monti <gmonti at biblio.org> wrote:
>
> Sorry, all on the Evergreen discussion page!  I sent this to the wrong
> email list-please disregard.
>
> It's supposed to go to our consortium's Evergreen list.  This is a
> Bibliomation situation we're fixing.
>
> On Thu, Jan 27, 2022 at 11:01 AM Dawn Dale <ddale at georgialibraries.org>
> wrote:
>
> Hi Gina,
>
> We have seen some of this as well though I don't have any specific example
> to share with you. I was going to open a bug but if you want to do that I
> will add heat.
>
>
>
> *Dawn Dale, PINES Services Specialist - Circulation*
>
> ------------------------------
>
> Georgia Public Library Service
>
> 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341
>
> (404) 291-2800, ddale at georgialibraries.org
>
> <https://www.facebook.com/georgialibraries>
> <https://www.twitter.com/georgialibs>
> <https://www.instagram.com/georgialibraries/>
>
> Join our email list <http://georgialibraries.org/subscription> for
> stories of Georgia libraries making an impact in our communities.
>
>
>
> On Thu, Jan 27, 2022 at 10:37 AM Gina Monti via Evergreen-general <
> evergreen-general at list.evergreen-ils.org> wrote:
>
> Hello Everyone,
>
> We contacted library directors individually on Friday with information on
> the issue some patrons were experiencing logging in through the OPAC.  In
> short, older barcodes that were saved as their usernames needed to be
> changed to their current barcode in order to gain access.  Today we have
> globally changed all the affected patrons to have their usernames reflect
> their current barcode.
>
> We produced shared buckets for each library to keep track of the affected
> patrons for your records.  If you would like your shared bucket ID, please
> email me off list.
>
> Thank you most of all for your patience during this situation.  A reminder
> that when you are replacing a barcode, please replace the username if the
> username isn't set to a unique field that the patron requested.
>
> --
> Gina Monti
> Evergreen Systems Specialist
> Bibliomation, Inc.
> (203) 577-4070 ext. 109
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> Evergreen-general mailing list
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>
>
>
> --
> Gina Monti
> Evergreen Systems Specialist
> Bibliomation, Inc.
> (203) 577-4070 ext. 109
>
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>
>
> --
> Jessica Woolford
> Evergreen Systems Manager
> Bibliomation, Inc.
> 24 Wooster Ave.
> Waterbury, CT 06708
> 203-577-4070 ext. 105
>
>
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