[Evergreen-general] AT&T SMS notifications

[Terran McCanna]

Another thing I've seen an occasional issue with is if someone has their
phone settings set to receive SMS only and not MMS - sometimes it will
still go through and get shortened, but sometimes it seems to not go
through.

Terran McCanna, PINES Program Manager
------------------------------

Georgia Public Library Service | University System of Georgia

2872 Woodcock Blvd, Suite 250 l Atlanta, GA 30341

(404) 235-7138 | tmccanna at georgialibraries.org

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On Wed, Mar 23, 2022 at 9:55 AM Elizabeth Davis <elizabeth.davis at sparkpa.org>
wrote:

> Terran
>
>
>
> I’m finding it’s a mix depending on the notice so I’m trying to decide
> which is the best practice.  It makes sense to have library specific
> addresses to make it easier on patrons, but like you said you have to have
> the SPF records set up correctly.   It’s just odd that 99% AT&T users get
> our notifications.
>
>
>
> Elizabeth Davis
>
> she/her/hers
>
> Support & Project Management Specialist
>
> Pennsylvania Integrated Library System (PaILS)
>
> www.sparkpa.org
>
> ‪(717) 256-1627
>
>
>
> *From:* Terran McCanna <tmccanna at georgialibraries.org>
> *Sent:* Wednesday, March 23, 2022 9:50 AM
> *To:* Evergreen Discussion Group <evergreen-general at list.evergreen-ils.org
> >
> *Cc:* Elizabeth Davis <elizabeth.davis at sparkpa.org>
> *Subject:* Re: [Evergreen-general] AT&T SMS notifications
>
>
>
> Is the sending email address the same for all of your outgoing messages?
>
>
>
> We use a different sending email for each org unit, but that requires that
> their SPF records on their domains are set up correctly. If not, receiving
> service providers will often block the emails. I'm not sure if that could
> be a problem you are hitting.
>
>
>
>
>
> *Terran McCanna, PINES Program Manager*
> ------------------------------
>
> *Georgia Public Library Service | University System of Georgia*
>
> 2872 Woodcock Blvd, Suite 250 l Atlanta, GA 30341
>
> (404) 235-7138 | tmccanna at georgialibraries.org
>
> http://help.georgialibraries.org | help at georgialibraries.org
>
>
>
> <https://www.facebook.com/georgialibraries>
> <https://www.twitter.com/georgialibs>
> <https://www.instagram.com/georgialibraries/>
>
> *Join our email list* <http://georgialibraries.org> *for stories of
> Georgia libraries making an impact in our communities.*
>
>
>
>
>
>
>
> On Wed, Mar 23, 2022 at 8:36 AM Elizabeth Davis via Evergreen-general <
> evergreen-general at list.evergreen-ils.org> wrote:
>
> Hello
>
>
>
> I was just wondering if anyone else has problems with AT&T SMS
> notifications.  Overall AT&T users get our SMS notifications, but there
> seems to be a few patrons who confirm their numbers and providers and yet
> still do not get the notifications.  The bounce backs state that the
> recipient cannot be reached.  We’ve had users check to confirm they aren’t
> blocking the messages and that they aren’t going to spam filters.  I was
> just curious if others were experiencing this and if they found a solution.
>
>
>
>
> Thanks,
>
>
>
> Elizabeth Davis
>
> she/her/hers
>
> Support & Project Management Specialist
>
> Pennsylvania Integrated Library System (PaILS)
>
> www.sparkpa.org
>
> ‪(717) 256-1627
>
>
>
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