[Evergreen-general] AT&T SMS notifications

[JonGeorg SageLibrary]

We've been having issues with texts as well. Some go out, some bounce back
but are still received by the patron, some aren't going out at all. The
staff are verifying patron numbers and carriers in Evergreen.
-Jon

On Thu, Mar 24, 2022 at 8:19 AM Elizabeth Davis via Evergreen-general <
evergreen-general at list.evergreen-ils.org> wrote:

> Thank you, I will definitely have them take a look at that as well.
>
>
>
> Elizabeth Davis
>
> she/her/hers
>
> Support & Project Management Specialist
>
> Pennsylvania Integrated Library System (PaILS)
>
> www.sparkpa.org
>
> ‪(717) 256-1627
>
>
>
> *From:* Terran McCanna <tmccanna at georgialibraries.org>
> *Sent:* Wednesday, March 23, 2022 4:20 PM
> *To:* Elizabeth Davis <elizabeth.davis at sparkpa.org>
> *Cc:* Evergreen Discussion Group <evergreen-general at list.evergreen-ils.org
> >
> *Subject:* Re: [Evergreen-general] AT&T SMS notifications
>
>
>
> Another thing I've seen an occasional issue with is if someone has their
> phone settings set to receive SMS only and not MMS - sometimes it will
> still go through and get shortened, but sometimes it seems to not go
> through.
>
>
>
> *Terran McCanna, PINES Program Manager*
> ------------------------------
>
> *Georgia Public Library Service | University System of Georgia*
>
> 2872 Woodcock Blvd, Suite 250 l Atlanta, GA 30341
>
> (404) 235-7138 | tmccanna at georgialibraries.org
>
> http://help.georgialibraries.org | help at georgialibraries.org
>
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>
> On Wed, Mar 23, 2022 at 9:55 AM Elizabeth Davis <
> elizabeth.davis at sparkpa.org> wrote:
>
> Terran
>
>
>
> I’m finding it’s a mix depending on the notice so I’m trying to decide
> which is the best practice.  It makes sense to have library specific
> addresses to make it easier on patrons, but like you said you have to have
> the SPF records set up correctly.   It’s just odd that 99% AT&T users get
> our notifications.
>
>
>
> Elizabeth Davis
>
> she/her/hers
>
> Support & Project Management Specialist
>
> Pennsylvania Integrated Library System (PaILS)
>
> www.sparkpa.org
>
> ‪(717) 256-1627
>
>
>
> *From:* Terran McCanna <tmccanna at georgialibraries.org>
> *Sent:* Wednesday, March 23, 2022 9:50 AM
> *To:* Evergreen Discussion Group <evergreen-general at list.evergreen-ils.org
> >
> *Cc:* Elizabeth Davis <elizabeth.davis at sparkpa.org>
> *Subject:* Re: [Evergreen-general] AT&T SMS notifications
>
>
>
> Is the sending email address the same for all of your outgoing messages?
>
>
>
> We use a different sending email for each org unit, but that requires that
> their SPF records on their domains are set up correctly. If not, receiving
> service providers will often block the emails. I'm not sure if that could
> be a problem you are hitting.
>
>
>
>
>
> *Terran McCanna, PINES Program Manager*
> ------------------------------
>
> *Georgia Public Library Service | University System of Georgia*
>
> 2872 Woodcock Blvd, Suite 250 l Atlanta, GA 30341
>
> (404) 235-7138 | tmccanna at georgialibraries.org
>
> http://help.georgialibraries.org | help at georgialibraries.org
>
>
>
> <https://www.facebook.com/georgialibraries>
> <https://www.twitter.com/georgialibs>
> <https://www.instagram.com/georgialibraries/>
>
> *Join our email list* <http://georgialibraries.org> *for stories of
> Georgia libraries making an impact in our communities.*
>
>
>
>
>
>
>
> On Wed, Mar 23, 2022 at 8:36 AM Elizabeth Davis via Evergreen-general <
> evergreen-general at list.evergreen-ils.org> wrote:
>
> Hello
>
>
>
> I was just wondering if anyone else has problems with AT&T SMS
> notifications.  Overall AT&T users get our SMS notifications, but there
> seems to be a few patrons who confirm their numbers and providers and yet
> still do not get the notifications.  The bounce backs state that the
> recipient cannot be reached.  We’ve had users check to confirm they aren’t
> blocking the messages and that they aren’t going to spam filters.  I was
> just curious if others were experiencing this and if they found a solution.
>
>
>
>
> Thanks,
>
>
>
> Elizabeth Davis
>
> she/her/hers
>
> Support & Project Management Specialist
>
> Pennsylvania Integrated Library System (PaILS)
>
> www.sparkpa.org
>
> ‪(717) 256-1627
>
>
>
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