[Evergreen-general] Inconsistent White Screens with Hatch

Tue Nov 7 15:59:15 EST 2023

We are also experiencing this randomly throughout Missouri Evergreen.
Thanks for the tips.

Diane Disbro
Pronouns: she/her
Circulation Coordinator
Scenic Regional Library
251 Union Plaza Drive
Union, MO 63084
(636) 583-0652 ext  110
ddisbro at scenicregional.org

On Tue, Nov 7, 2023 at 1:05 PM John Amundson via Evergreen-general <
evergreen-general at list.evergreen-ils.org> wrote:

> Thanks for the detailed reply, Dan. All good information to have.
>
> We're going to try Garry's solution and see if it works: "Try going into
> Chrome settings -> performance and turn off preload pages." So far so good,
> but it's only been a few minutes.
>
> John
>
> John Amundson | Library Applications Supervisor | CW MARS
>
> jamundson at cwmars.org | 508-755-3323 x1 <5087553323p1>
>
> https://www.cwmars.org
>
> he/him/his <https://www.mypronouns.org/he-him>
>
>
> On Tue, Nov 7, 2023 at 1:51 PM Daniel Guarracino <dguarracino at owwl.org>
> wrote:
>
>> Hi John,
>>
>> We've also encountered intermittent Hatch issues recently that are
>> exactly as you describe.
>>
>> We had two reports of this behavior the week of October 23. At the time,
>> we were also on 3.7.3. Both libraries that were affected encountered
>> incomplete page loads only when accessing bookmarks (such as for Checkout,
>> Item Status, etc.) while Hatch was enabled. If the affected libraries
>> reloaded a page after the incomplete page load OR if the bookmark was
>> clicked twice in quick succession (innovative!), it would load completely
>> without fail. If Hatch was disabled or if links were accessed using the
>> links within Evergreen's interface, the page loaded just fine -- no
>> workaround necessary.
>>
>> I took a look at the extensions logs on an affected machine. Hatch is
>> exhibiting the same type of behavior as it had in late 2021 with these
>> incomplete page loads, where the port for the tab is disconnected and Hatch
>> does not respond to the message it is sent.
>>
>> We upgraded to 3.11.1 at the end of last week, so I wanted to wait to see
>> if the upgrade somehow resolved the Hatch-related problems before trying to
>> figure these out, especially since two of our libraries were affected.
>> Unfortunately, at least one of the libraries is still encountering problems
>> with bookmarks. And, funny enough, we've had two more libraries report what
>> sounds like the same problem within the past hour or so.
>>
>> Since the upgrade to 3.11, we've also encountered another Hatch-related
>> issue. I'm not sure if it's the same root cause, but I figured I'd mention
>> it: With Hatch enabled, opening Evergreen's home button in a new tab
>> results in being asked to register a workstation. This behavior isn't
>> encountered when Hatch is disabled. It's only encountered when opening the
>> splash page via that home button in a new tab; opening in the same tab
>> works fine.
>>
>> So, +1 to the idea that something has recently caused Hatch to start
>> misbehaving.
>>
>> Dan
>>
>> --
>> Daniel Guarracino
>> Automation Services Librarian
>> OWWL Library System
>> 2557 State Route 21
>> Canandaigua, NY 14424
>> 585.394.8260 x1104
>>
>> ------------------------------
>> *From: *"Evergreen-general" <evergreen-general at list.evergreen-ils.org>
>> *To: *"Evergreen-general" <evergreen-general at list.evergreen-ils.org>
>> *Cc: *"John Amundson" <jamundson at cwmars.org>
>> *Sent: *Tuesday, November 7, 2023 1:30:07 PM
>> *Subject: *[Evergreen-general] Inconsistent White Screens with Hatch
>>
>> Hello!
>>
>> Historically we've found that bad installations of Hatch can lead to
>> blank/white screens in Evergreen, and reinstalling Hatch usually resolves
>> this.
>>
>> However, over the last week or so, we've started to receive reports of
>> blank/white screens that we cannot seem to resolve. The problem is slightly
>> different from historical reports in that the white screens do not appear
>> every time, and they are more likely to appear when accessing a web client
>> page from a bookmark than within the client. Refreshing a blank page can
>> sometimes force it to load correctly. It's the inconsistency that's making
>> this hard to nail down.
>>
>> Has anyone else run into this issue and have you had any luck in
>> resolving it? We've gotten a total of 5 reports over the last week or so.
>>
>> Some information about our setup:
>>
>>    - Running Evergreen 3.73 plus some newer features
>>    - Affecting (at least) Chrome 119.0.6045.105 and 119.0.6045.106
>>    - Affecting (at least) Hatch version 0.3.2 and 0.3.3.
>>
>> And what we've tried:
>>
>>    - Clearing cache
>>    - Updating/recreating bookmarks
>>    - Updating Chrome
>>    - Updating Hatch
>>    - Reinstalling Hatch
>>    - Clearing site settings and cookies
>>    - Removing eg.hatch.login_keys from in-browser preferences
>>
>> The only way we've found to stop it completely is to disable Hatch, which
>> some of our libraries rely on heavily.
>>
>> When a page fails to load, the console seems to hang up on this message:
>> [image: image.png]
>>
>> Anyone have any thoughts or suggestions?
>>
>> Thank you!
>>
>> John
>>
>> John Amundson | Library Applications Supervisor | CW MARS
>>
>> jamundson at cwmars.org | 508-755-3323 x322
>>
>> https://www.cwmars.org
>>
>> he/him/his <https://www.mypronouns.org/he-him>
>>
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