[Evergreen-general] Holds - patron account vanishes when another tab refreshed

[Elizabeth Davis]

HI Will

SPARK/PaILS just upgraded to 3.11.1 last night and I was able to replicate what your libraries are reporting.  I placed a hold in one tab, refreshed the other tab and the patron info in the first tab is gone.


[cid:image001.png at 01DA17A4.B1A86710]Elizabeth Davis (she/her), Support & Project Management Specialist
Pennsylvania Integrated Library System (PaILS) | SPARK
(717) 256-1627 | elizabeth.davis at sparkpa.org<mailto:katherine.dannehl at sparkpa.org>
support.sparkpa.org<https://support.sparkpa.org/> | support at sparkpa.org<mailto:support at sparkpa.org>

From: Evergreen-general <evergreen-general-bounces at list.evergreen-ils.org> On Behalf Of Szwagiel, Will via Evergreen-general
Sent: Wednesday, November 15, 2023 9:13 AM
To: evergreen-general at list.evergreen-ils.org
Cc: Szwagiel, Will <william.szwagiel at dncr.nc.gov>
Subject: [Evergreen-general] Holds - patron account vanishes when another tab refreshed

Good morning,

This past weekend we upgraded to Evergreen version 3.11.1, and a handful of libraries have reported an issue that I have been unable to replicate myself (and none of my colleagues with NC Cardinal have been able to, either), and I could not find an existing bug report for it, try as I might.  I was hoping someone on this listserv might have encountered it, or be able to reproduce it, in case anyone might have a potential solution.

According to the libraries, in the past, as they are placing lots of holds for patrons (for example, for homebound services), they would typically keep two tabs open connected with the same patron account. One is for actively placing holds and the other is for keeping track of how many holds they have placed for the patron.  However, after the upgrade they noticed that when they go to check how many holds they have placed for a particular patron, after they have refreshed the tab with the holds listed, the other tab loses the connection with the patron account and then acts just as a catalog search screen.  They said they have tested this another user's login and received the same results.

However, as I noted above, I have been unable to replicate this myself.

Another library described it thus:


  1.  One browser tab open to patron account --> Holds (to show all holds)
  2.  Open another browser tab to place hold while on patron account.
  3.  If you refresh the first tab with the patron's account, then the second tab changes to regular staff catalog screen.

And provided the following screenshots:

[cid:image005.png at 01DA17A4.B1A336F0]

[cid:image006.png at 01DA17A4.B1A336F0]

Any assistance anyone might be able to provide with this would be greatly appreciated.

Thank you.

William C. Szwagiel
NC Cardinal Project Manager
State Library of North Carolina
william.szwagiel at dncr.nc.gov<mailto:william.szwagiel at dncr.nc.gov> | 919.814.6721
https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
109 East Jones Street  | 4640 Mail Service Center
Raleigh, North Carolina 27699-4600
The State Library is part of the NC Department of Natural & Cultural Resources.
Email correspondence to and from this address is subject to the North Carolina Public Records Law and may be disclosed to third parties.


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