[Evergreen-general] [External] Re: Holds - patron account vanishes when another tab refreshed

Wed Nov 15 09:45:21 EST 2023

Hi,

Perhaps this is a consequence/effect of this patch -
https://bugs.launchpad.net/evergreen/+bug/1996818?

>From Comment #5:

AngularJS Place Hold button sets the same cookie as Angular. This branch
also clears the cookie and broadcasts to all catalog tabs to remove the
hold target when:
- the Clear button for the hold target is pressed
- the hold interface loads a different patron
- a different Angular route loads
- AngularJS app starts (left the Angular context)

I think what's happening is the last bullet point. The patron's Holds tab
is in AngularJS, so when that's reloaded, the catalog loses the hold target.

John

John Amundson | Library Applications Supervisor | CW MARS

jamundson at cwmars.org | 508-755-3323 x1 <5087553323p1>

https://www.cwmars.org

he/him/his <https://www.mypronouns.org/he-him>

On Wed, Nov 15, 2023 at 9:38 AM Szwagiel, Will via Evergreen-general <
evergreen-general at list.evergreen-ils.org> wrote:

> Thank you, Terran!
>
>
>
> *William C. Szwagiel*
>
> NC Cardinal Project Manager
>
> State Library of North Carolina
>
> william.szwagiel at dncr.nc.gov | 919.814.6721
>
> https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
>
> 109 East Jones Street  | 4640 Mail Service Center
>
> Raleigh, North Carolina 27699-4600
>
> The State Library is part of the NC Department of Natural & Cultural
> Resources.
>
> *Email correspondence to and from this address is subject to the North
> Carolina Public Records Law and may be disclosed to third parties.*
>
>
>
> *From:* Evergreen-general <
> evergreen-general-bounces at list.evergreen-ils.org> *On Behalf Of *Terran
> McCanna via Evergreen-general
> *Sent:* Wednesday, November 15, 2023 9:36 AM
> *To:* Evergreen Discussion Group <evergreen-general at list.evergreen-ils.org
> >
> *Cc:* Terran McCanna <tmccanna at georgialibraries.org>
> *Subject:* [External] Re: [Evergreen-general] Holds - patron account
> vanishes when another tab refreshed
>
>
>
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>
>
> I'm not sure how to resolve that, but Circulation > Retrieve Last Patron
>    (or just F8)  should work as an easy workaround.
>
>
>
>
>
> [image: Image removed by sender.]
>
> *Terran McCanna, PINES Program Manager*
> ------------------------------
>
> *Georgia Public Library Service | University System of Georgia*
>
> 2872 Woodcock Blvd, Suite 250 l Atlanta, GA 30341
>
> (404) 235-7138 | tmccanna at georgialibraries.org
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> http://help.georgialibraries.org | help at georgialibraries.org
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>
> On Wed, Nov 15, 2023 at 9:18 AM Elizabeth Davis via Evergreen-general <
> evergreen-general at list.evergreen-ils.org> wrote:
>
> HI Will
>
>
>
> SPARK/PaILS just upgraded to 3.11.1 last night and I was able to replicate
> what your libraries are reporting.  I placed a hold in one tab, refreshed
> the other tab and the patron info in the first tab is gone.
>
>
>
>
>
> *Elizabeth Davis *(she/her), *Support & Project Management Specialist*
>
> *Pennsylvania Integrated Library System (PaILS) | SPARK*
>
> (717) 256-1627 | elizabeth.davis at sparkpa.org
> <katherine.dannehl at sparkpa.org>
> support.sparkpa.org | support at sparkpa.org
>
>
>
> *From:* Evergreen-general <
> evergreen-general-bounces at list.evergreen-ils.org> *On Behalf Of *Szwagiel,
> Will via Evergreen-general
> *Sent:* Wednesday, November 15, 2023 9:13 AM
> *To:* evergreen-general at list.evergreen-ils.org
> *Cc:* Szwagiel, Will <william.szwagiel at dncr.nc.gov>
> *Subject:* [Evergreen-general] Holds - patron account vanishes when
> another tab refreshed
>
>
>
> Good morning,
>
>
>
> This past weekend we upgraded to Evergreen version 3.11.1, and a handful
> of libraries have reported an issue that I have been unable to replicate
> myself (and none of my colleagues with NC Cardinal have been able to,
> either), and I could not find an existing bug report for it, try as I
> might.  I was hoping someone on this listserv might have encountered it, or
> be able to reproduce it, in case anyone might have a potential solution.
>
>
>
> According to the libraries, in the past, as they are placing lots of holds
> for patrons (for example, for homebound services), they would typically
> keep two tabs open connected with the same patron account. One is for
> actively placing holds and the other is for keeping track of how many holds
> they have placed for the patron.  However, after the upgrade they noticed
> that when they go to check how many holds they have placed for a particular
> patron, after they have refreshed the tab with the holds listed, the other
> tab loses the connection with the patron account and then acts just as a
> catalog search screen.  They said they have tested this another user's
> login and received the same results.
>
>
>
> However, as I noted above, I have been unable to replicate this myself.
>
>
>
> Another library described it thus:
>
>
>
>    1. One browser tab open to patron account --> Holds (to show all holds)
>    2. Open another browser tab to place hold while on patron account.
>    3. If you refresh the first tab with the patron’s account, then the
>    second tab changes to regular staff catalog screen.
>
>
>
> And provided the following screenshots:
>
>
>
>
>
>
>
> Any assistance anyone might be able to provide with this would be greatly
> appreciated.
>
>
>
> Thank you.
>
>
>
> *William C. Szwagiel*
>
> NC Cardinal Project Manager
>
> State Library of North Carolina
>
> william.szwagiel at dncr.nc.gov | 919.814.6721
>
> https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
>
> 109 East Jones Street  | 4640 Mail Service Center
>
> Raleigh, North Carolina 27699-4600
>
> The State Library is part of the NC Department of Natural & Cultural
> Resources.
>
> *Email correspondence to and from this address is subject to the North
> Carolina Public Records Law and may be disclosed to third parties.*
>
>
>
>
> ------------------------------
>
>
> Email correspondence to and from this address may be subject to the North
> Carolina Public Records Law and may be disclosed to third parties by an
> authorized state official.
>
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