[Evergreen-general] Activating POs stopped working a few days after 3.11 upgrade

[Tiffany Little]

You're very welcome! I'm glad that it turned out to be helpful!

Tiffany Little, PINES Bibliographic Projects Manager

------------------------------

Georgia Public Library Service

2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341

(404) 235-7161 | tlittle at georgialibraries.org

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On Fri, Oct 13, 2023 at 10:19 AM Josh Stompro <stomproj at gsuite.larl.org>
wrote:

> Hello Tiffany, Woo Hoo, Thank you thank you thank you.  That did it.  We
> setup a new workstation when we upgraded, and didn't have any of those
> activation sticky settings set again.  And after 7 years of never having to
> change something, it just isn't something we noticed.
>
> Thank you for saving me from having to stare at log files for the next few
> hours.
>
> Josh
>
>
>
>
> On Fri, Oct 13, 2023 at 8:59 AM Josh Stompro <stomproj at gsuite.larl.org>
> wrote:
>
>> Hello Tiffany,  Thank you for the suggestions, we will try them out.
>>
>> We just realized that all our tests before we migrated, and the
>> successful orders were re-orders, so the activation didn't need to pull in
>> new records as part of the process.  So that narrows it down to being
>> record loading related also.
>>
>> Josh
>>
>> On Fri, Oct 13, 2023 at 8:54 AM Tiffany Little <
>> tlittle at georgialibraries.org> wrote:
>>
>>> Hi Josh,
>>>
>>> My *guess* is that since your line items didn't link up to records, the
>>> call number is unblessed because in the create_volume routine above it
>>> couldn't create the call number because there's no eg_bib_id.
>>>
>>> Here's some spaghetti to throw at the wall to see if any of this has
>>> merit:
>>>
>>> 1. If all of the line items are not importing/linking to bib records, is
>>> there a Record Match Set and Merge Profile assigned in the Load MARC Order
>>> Record form?
>>> 2. Is "Import Non-Matching Records" checked on your Load MARC Order
>>> Records form?
>>>
>>> I was able to recreate that console error if:
>>>
>>>    - My line items weren't already linked to a bib record
>>>    - Import Non-Matching Records was unchecked
>>>
>>> Hope that gives you something to test, at least!
>>>
>>> Tiffany
>>>
>>> Tiffany Little, PINES Bibliographic Projects Manager
>>>
>>> ------------------------------
>>>
>>> Georgia Public Library Service
>>>
>>> 2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341
>>>
>>> (404) 235-7161 | tlittle at georgialibraries.org
>>>
>>> Join our email list <http://georgialibraries.org/> for stories of
>>> Georgia libraries making an impact in our communities.
>>>
>>>
>>> On Fri, Oct 13, 2023 at 9:35 AM Josh Stompro via Evergreen-general <
>>> evergreen-general at list.evergreen-ils.org> wrote:
>>>
>>>> Hello, I'm looking for troubleshooting advice.  We upgraded to 3.11 on
>>>> Saturday, and for the first two days we were open (10/10 and 10/11) new
>>>> orders worked fine.  EDI messages generated and sent to B&T, B&T generated
>>>> responses.
>>>>
>>>> On Thursday afternoon my coworker that handles acquisitions and
>>>> cataloging let me know that a new order wasn't activating.
>>>>
>>>> When the activate button is pressed, the progress monitor shows up and
>>>> then just never progresses.
>>>>
>>>> I'm seeing this error in the browser console
>>>> open-ils.acq.purchase_order.assets.create
>>>> main.b8a502bab34034e4.js:3 open-ils.acq.purchase_order.assets.create
>>>> failed! stat=500 msg= *** Call to
>>>> [open-ils.acq.purchase_order.assets.create] failed for session
>>>> [0.02870213615847651697142215691], thread trace [0]:
>>>> Can't call method "id" on unblessed reference at
>>>> /usr/local/share/perl/5.36.0/OpenILS/Application/Acq/Order.pm line 1350.
>>>>
>>>> That is in the create_copy function
>>>> <https://gitlab.com/LARL/evergreen-larl/-/blob/rel_3_11_1-larl/Open-ILS/src/perlmods/lib/OpenILS/Application/Acq/Order.pm?ref_type=heads#L1341>
>>>> "$copy->call_number($volume->id);"
>>>>
>>>> The import queue has all the titles sitting there saying that they are
>>>> not imported.
>>>>
>>>> I'm going to compare the logs of a successful activation from the 11th
>>>> with the first activation attempt yesterday and see if i can spot the
>>>> difference.  But if anyone has run into this and is familiar with it and
>>>> can recommend somewhere to look, I would appreciate it.
>>>>
>>>> This happened to one PO with 7 line items, and then we tried a simple
>>>> one with just one line item and the same issue happened.
>>>> Thanks
>>>>  Josh
>>>> [image: Company logo]
>>>> *Josh Stompro*
>>>> IT Director
>>>> stomproj at gsuite.larl.org | 218-233-3757 ext. 139 | 218-790-2110
>>>> *Lake Agassiz Regional Library *
>>>> 118 5th ST S
>>>> Moorhead MN 56560
>>>> www.larl.org
>>>> *Our mission is to enrich lives and strengthen communities.*
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>>>
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