[Evergreen-general] Hold Notices Once per Day?

[Josh Stompro]

We limit SMS and Phone hold pickup notices to only send out one a day, but
it isn't at a certain time.  We send them out within 20-30 minutes of the
last item for that patron being put on the holdshelf.  With email hold
pickup notices, we don't try to limit the number per day, but we do wait to
send any until the last item checked in has been on the holdshelf for a
certain period of time.  If it takes an hour to check in the delivery and
do the pull list, then that usually avoids multiple emails for one patron.
If it takes 2 hours then the customer might yet still get two emails.

We have sites that are only open 2 hours at a stretch, so we also want to
make sure those customers get notified soon enough that they can make it in
that day to pick up their items.  So we try to balance batching up and
quick notification.

This is done with pre-processing sql that runs before the action trigger
runner is executed.  All pending events for one user get updated so they
all have the most recent events run time.  That ensures they all get sent
at the same time, and delays the sending if a new item was just checked
in.  And for SMS and Phone, if there is a completed event within a certain
time frame, then the run time gets pushed to the next day to skip sending
out more notices that day.

Josh

On Mon, Apr 15, 2024 at 9:42 AM Gina Monti via Evergreen-general <
evergreen-general at list.evergreen-ils.org> wrote:

> Hi All,
>
> Are there any libraries/consortia that are sending hold notices via email
> once per day?  We received a request from one library to do this to help
> consolidate staff effort in gathering the holds together.  Are there any
> unintended side effects from having them sent once per day besides
> potential frustration from the patrons?
>
> Let me know!
>
> --
> Gina Monti (she/her)
> Evergreen Systems Manager
> Bibliomation, Inc.
> (203) 577-4070 ext. 109
> English, American Sign Language
> _______________________________________________
> Evergreen-general mailing list
> Evergreen-general at list.evergreen-ils.org
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>
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