[Evergreen-general] Evergreen-general Digest, Vol 50, Issue 3

Terri Moser terri at neosho.lib.mo.us
Fri Sep 6 13:08:46 EDT 2024


We used authorize.net in the past. It took me over a year to discontinue
service with them. It was a terrible experience. And I was actually warned
by 2 different people that it would be a nightmare to disconnect with
authorize.net.
We currently use Sekure Pay-Payanywhere.com
And it has been fabulous. Excellent timely customer service.
It was a very smooth integration with Evergreen, we run all cards through
their external device. Which they provided.
If you are interested I can get you a contact.
Terri Moser
Circulation Supervisor
Neosho Newton County Library
               "Never let a problem to be solved become more important than
a person to be loved."
                                   -Thomas S. Monson


On Thu, Sep 5, 2024 at 3:50 PM <
evergreen-general-request at list.evergreen-ils.org> wrote:

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> Today's Topics:
>
>    1. The use of authorize.net as a credit card payment servicer
>       with EG 3.13 (Murphy, Benjamin)
>    2. Re: The use of authorize.net as a credit card payment
>       servicer with EG 3.13 (Terran McCanna)
>    3. Re: The use of authorize.net as a credit card payment
>       servicer with EG 3.13 (Jessica Woolford)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Thu, 5 Sep 2024 20:35:37 +0000
> From: "Murphy, Benjamin" <Benjamin.Murphy at dncr.nc.gov>
> To: "evergreen-general at list.evergreen-ils.org"
>         <evergreen-general at list.evergreen-ils.org>
> Subject: [Evergreen-general] The use of authorize.net as a credit card
>         payment servicer with EG 3.13
> Message-ID:
>         <
> DM6PR09MB57992F3D238C57468EB4108EBF9D2 at DM6PR09MB5799.namprd09.prod.outlook.com
> >
>
> Content-Type: text/plain; charset="iso-8859-1"
>
> When we upgraded to 3.11, we discovered that there was an incompatibility
> with Ubuntu 22.04 and authorize.net as a credit card payment servicer.
> Juicy details here: https://bugs.launchpad.net/evergreen/+bug/2044197  To
> address this, we reverted to Ubuntu 20.04 which reaches its end of life in
> April 2025. We're preparing to upgrade to 3.13 and with it, Ubuntu 22.04
> again.
>
> Is anyone else facing this same issue with using authorize.net as a
> credit card payment servicer? We have six separate library systems that use
> authorize.net You'll see in the bug report that Galen has tried to pursue
> a resolution, but received a response "that suggests that no change to that
> module is forthcoming"
>
> I'm trying to figure out whether we're an outlier and need to tell our
> libraries to pursue another processor option, or if there are other options
> available for continuing to use authorize.net.
>
>
>
> Benjamin Murphy
>
> NC Cardinal Program Manager
>
> State Library of North Carolina
>
> benjamin.murphy at dncr.nc.gov  |
> https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
>
> 109 East Jones Street  | 4640 Mail Service Center
>
> Raleigh, North Carolina 27699-4600
>
> The State Library is part of the NC Department of Natural & Cultural
> Resources.
>
> Email correspondence to and from this address is subject to the North
> Carolina Public Records Law and may be disclosed to third parties.
>
> Please note new email address
>
>
>
> ________________________________
>
> Email correspondence to and from this address may be subject to the North
> Carolina Public Records Law and may be disclosed to third parties by an
> authorized state official.
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> ------------------------------
>
> Message: 2
> Date: Thu, 5 Sep 2024 16:47:59 -0400
> From: Terran McCanna <tmccanna at georgialibraries.org>
> To: Evergreen Discussion Group
>         <evergreen-general at list.evergreen-ils.org>
> Subject: Re: [Evergreen-general] The use of authorize.net as a credit
>         card payment servicer with EG 3.13
> Message-ID:
>         <CALh4dLB5J5ZhWg=YUb=2wS2OjTW+VkNm2=
> PQ6NVUgKayST-AVA at mail.gmail.com>
> Content-Type: text/plain; charset="utf-8"
>
> I don't have any advice on the authorize.net issues, but I will say that
> when we compared pricing several years ago, Stripe's fees were slightly
> better. So maybe the libraries won't be mad if they have to switch?
>
> On Thu, Sep 5, 2024 at 4:35?PM Murphy, Benjamin via Evergreen-general <
> evergreen-general at list.evergreen-ils.org> wrote:
>
> > When we upgraded to 3.11, we discovered that there was an incompatibility
> > with Ubuntu 22.04 and authorize.net as a credit card payment
> > servicer. Juicy details here:
> > https://bugs.launchpad.net/evergreen/+bug/2044197  To address this, we
> > reverted to Ubuntu 20.04 which reaches its end of life in April 2025.
> We're
> > preparing to upgrade to 3.13 and with it, Ubuntu 22.04 again.
> >
> > Is anyone else facing this same issue with using authorize.net as a
> > credit card payment servicer? We have six separate library systems that
> use
> > authorize.net You'll see in the bug report that Galen has tried to
> pursue
> > a resolution, but received a response "that suggests that no change to
> that
> > module is forthcoming"
> >
> > I'm trying to figure out whether we're an outlier and need to tell our
> > libraries to pursue another processor option, or if there are other
> options
> > available for continuing to use authorize.net.
> >
> >
> >
> > *Benjamin Murphy*
> >
> > NC Cardinal Program Manager
> >
> > State Library of North Carolina
> >
> > *benjamin.murphy at dncr.nc.gov <benjamin.murphy at dncr.nc.gov> * |
> > https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
> >
> > 109 East Jones Street  | 4640 Mail Service Center
> >
> > Raleigh, North Carolina 27699-4600
> >
> > The State Library is part of the NC Department of Natural & Cultural
> > Resources.
> >
> > *Email correspondence to and from this address is subject to the North
> > Carolina Public Records Law and may be disclosed to third parties.*
> >
> > Please note new email address
> >
> >
> >
> > ------------------------------
> >
> > Email correspondence to and from this address may be subject to the North
> > Carolina Public Records Law and may be disclosed to third parties by an
> > authorized state official.
> > _______________________________________________
> > Evergreen-general mailing list
> > Evergreen-general at list.evergreen-ils.org
> > http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
> >
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> ------------------------------
>
> Message: 3
> Date: Thu, 5 Sep 2024 16:50:21 -0400
> From: Jessica Woolford <jwoolford at biblio.org>
> To: Evergreen Discussion Group
>         <evergreen-general at list.evergreen-ils.org>
> Subject: Re: [Evergreen-general] The use of authorize.net as a credit
>         card payment servicer with EG 3.13
> Message-ID:
>         <CAPK8=
> rJumDSKSUCDc5Anmvo3V_ZWG48sZ1TfR+NA5eWFE2r1LQ at mail.gmail.com>
> Content-Type: text/plain; charset="utf-8"
>
> Hi Benjamin,
>
> The only credit card processor we currently support is Stripe, as it is the
> only one currently implemented that passes no payment information through
> our servers.
>
> That being said, I had a library director inquire about authorize.net
> because they would like to use a product that bundles a credit card machine
> with the online processor that's available through Tech Soup, they really
> don't want to have to pay for two processors.
>
>  If this were to be developed out, it should be done in a way that would
> prevent data from being passed through the network, as the Stripe
> implementation does.
>
> HTH!
> Jessica
>
> On Thu, Sep 5, 2024 at 4:35?PM Murphy, Benjamin via Evergreen-general <
> evergreen-general at list.evergreen-ils.org> wrote:
>
> > When we upgraded to 3.11, we discovered that there was an incompatibility
> > with Ubuntu 22.04 and authorize.net as a credit card payment
> > servicer. Juicy details here:
> > https://bugs.launchpad.net/evergreen/+bug/2044197  To address this, we
> > reverted to Ubuntu 20.04 which reaches its end of life in April 2025.
> We're
> > preparing to upgrade to 3.13 and with it, Ubuntu 22.04 again.
> >
> > Is anyone else facing this same issue with using authorize.net as a
> > credit card payment servicer? We have six separate library systems that
> use
> > authorize.net You'll see in the bug report that Galen has tried to
> pursue
> > a resolution, but received a response "that suggests that no change to
> that
> > module is forthcoming"
> >
> > I'm trying to figure out whether we're an outlier and need to tell our
> > libraries to pursue another processor option, or if there are other
> options
> > available for continuing to use authorize.net.
> >
> >
> >
> > *Benjamin Murphy*
> >
> > NC Cardinal Program Manager
> >
> > State Library of North Carolina
> >
> > *benjamin.murphy at dncr.nc.gov <benjamin.murphy at dncr.nc.gov> * |
> > https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal
> >
> > 109 East Jones Street  | 4640 Mail Service Center
> >
> > Raleigh, North Carolina 27699-4600
> >
> > The State Library is part of the NC Department of Natural & Cultural
> > Resources.
> >
> > *Email correspondence to and from this address is subject to the North
> > Carolina Public Records Law and may be disclosed to third parties.*
> >
> > Please note new email address
> >
> >
> >
> > ------------------------------
> >
> > Email correspondence to and from this address may be subject to the North
> > Carolina Public Records Law and may be disclosed to third parties by an
> > authorized state official.
> > _______________________________________________
> > Evergreen-general mailing list
> > Evergreen-general at list.evergreen-ils.org
> > http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
> >
>
>
> --
>
> Jessica Woolford (she/her)
>
> Director of Member Services
>
> jwoolford at biblio.org | (203) 577-4070 <203-577-4070>x105
>
> ? Help Desk: Open or Check a Ticket <https://helpdesk.biblio.org>
>
> [image: Stylized turquoise book with blue swirl around it, above text
> reading Bibliomation: Libraries Sharing Computerized Services]
> <https://biblio.org/>
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