<div dir="ltr">Automated phone services come in a variety of flavors varying from interactive systems to simple notifications. The notification style ones usually take a periodic export to make calls. The interactive type I've used take advantage of the phone service making a SIP2 connection to the ILS. <br clear="all"><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><span style="background-color:rgb(255,255,255)"><font color="#000000" size="1"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><br></p></font></span></div></div></div></div></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Jan 13, 2021 at 4:23 PM <a href="mailto:Jennifer.Bruch@sparkpa.org">Jennifer.Bruch@sparkpa.org</a> <<a href="mailto:jbruch@sparkpa.org">jbruch@sparkpa.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
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Hi Wendell,</div>
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The documentation for 3.2 suggests that Evergreen can do this type of notification, but I have no use case info for you. I would be interested in any that is out there, I think it could be a nice feature to provide to libraries in m consortium if they want
to redirect staff time.</div>
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Documentation, see section VI page 29:</div>
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<a href="https://docs.evergreen-ils.org/reorg/3.2/integrations/Evergreen_Documentation.pdf" id="gmail-m_1959327763471015560LPlnk" target="_blank">https://docs.evergreen-ils.org/reorg/3.2/integrations/Evergreen_Documentation.pdf</a><br>
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<a id="gmail-m_1959327763471015560LPUrlAnchor114729" href="https://docs.evergreen-ils.org/reorg/3.2/integrations/Evergreen_Documentation.pdf" style="text-decoration:none" target="_blank">Integrating Evergreen with Other Tools</a></div>
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Chapter 2. About Evergreen Evergreen is an open source library automation software designed to meet the needs of the very smallest to the very largest libraries and consortia.</div>
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<a href="http://docs.evergreen-ils.org" target="_blank">docs.evergreen-ils.org</a></div>
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Currently, they all do phone notifications by staff unless email or SMS was selected.</div>
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Thanks,</div>
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<p style="margin-top:0px;margin-bottom:0px">Jennifer Bruch, <span style="color:rgb(0,0,0);font-family:Calibri,Arial,Helvetica,sans-serif;font-size:12pt">ILS Application Specialist, </span><span style="color:rgb(0,0,0);font-family:Calibri,Arial,Helvetica,sans-serif;font-size:12pt">Pennsylvania
Integrated Library System</span></p>
<p style="margin-top:0px;margin-bottom:0px">717-818-2703, <span style="color:rgb(0,0,0);font-family:Calibri,Arial,Helvetica,sans-serif;font-size:12pt"><a href="mailto:support@sparkpa.org" target="_blank">support@sparkpa.org</a></span></p>
<p style="margin-top:0px;margin-bottom:0px"><a href="https://sparkpa.helpspot.com/index.php?pg=request" title="https://sparkpa.helpspot.com/index.php?pg=request" style="font-family:Calibri,Arial,Helvetica,sans-serif;font-size:12pt" target="_blank">Submit a SPARK Support
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<div id="gmail-m_1959327763471015560divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" style="font-size:11pt" color="#000000"><b>From:</b> Evergreen-general <<a href="mailto:evergreen-general-bounces@list.evergreen-ils.org" target="_blank">evergreen-general-bounces@list.evergreen-ils.org</a>> on behalf of Gragg, Wendell E <<a href="mailto:WGragg@bryantx.gov" target="_blank">WGragg@bryantx.gov</a>><br>
<b>Sent:</b> Tuesday, January 12, 2021 9:37 AM<br>
<b>To:</b> <a href="mailto:evergreen-general@list.evergreen-ils.org" target="_blank">evergreen-general@list.evergreen-ils.org</a> <<a href="mailto:evergreen-general@list.evergreen-ils.org" target="_blank">evergreen-general@list.evergreen-ils.org</a>><br>
<b>Subject:</b> [Evergreen-general] Automated Telephone Calls</font>
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<p>Hi all,</p>
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<p>As we work through the evaluation process, another issue has come up. On Polaris, we use a separate telephone server with a built in telephony card to make patron phone calls for holds and first overdue notices, though we are considering
discontinuing that service. Currently, our text and email notifications are 10 times the number of phone calls. In that vein, I have a few questions of the community.</p>
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<span>1.<span style="font:7pt "Times New Roman"">
</span></span> How does Evergreen handle such calls. Does it support a telephone server set up? Will it work if we employ a hosted service?</p>
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<span>2.<span style="font:7pt "Times New Roman"">
</span></span>How do Evergreen libraries handle this? Assuming it does support a server, is it more common to use a server setup or a subscription service, if they exist.</p>
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<span>3.<span style="font:7pt "Times New Roman"">
</span></span>Have any of you considered or actually terminated phone calling? What was your experience?</p>
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<p>Thanks in advance for any answers.</p>
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<p>Wendell</p>
<p>Wendell Gragg, MSIS</p>
<p>Automation Services Supervisor</p>
<p>Bryan+College Station Public Library System</p>
<p>Bryan, TX</p>
<p>979-209-5613</p>
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