<div dir="ltr"><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:#000000">Hi, Elizabeth:</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:#000000"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:#000000">Speaking from a network perspective, we did see a fairly substantial reduction in fines accrued network-wide. We also had libraries going fine-free around the same time, so it's hard to determine how much loss was directly related to auto-renewals.</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:#000000"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:#000000">Auto-renewals are also fantastic customer service, though, and have saved our libraries and patrons a lot of time and energy.</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:#000000"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:#000000">Here are some general stats:</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:#000000"><ul><li>We enabled auto-renewals 7/1/19, which is the start of our fiscal year. Our consortium was made up of 148 libraries at the time, and all libraries participated in auto-renewals.</li><li>There was a 45% reduction in fines accrued between 2019 and 2017. During 2019, however, we also had 7 libraries go fine-free. Note also that this is just accrual and doesn't take into account if the fines ended up being paid, forgiven, etc.</li><li>Between 7/19 and 12/19, auto-renewals saved staff and patrons roughly 4,700 hours and $16,000 in staff time.</li></ul><div>Last year my network put together a short presentation that never saw the broader light of day. If you're curious, you can find it here: <a href="https://docs.google.com/presentation/d/e/2PACX-1vQsJ9jOePtho8LzVLOWnjwWQV5DcW057PxvzQ-5pT9VG-0Y3nB8TbAE8vRgeNiBFoS_VvhnyD-sjPEu/pub?start=false&loop=false&delayms=60000" target="_blank">https://docs.google.com/presentation/d/e/2PACX-1vQsJ9jOePtho8LzVLOWnjwWQV5DcW057PxvzQ-5pT9VG-0Y3nB8TbAE8vRgeNiBFoS_VvhnyD-sjPEu/pub?start=false&loop=false&delayms=60000</a></div><div><br></div><div>Financial data is on slides 6 and 7, but the other slides may also be helpful for anyone looking into auto-renewal implementation.</div><div><br></div><div>I think some of our libraries saw auto-renewals as a gateway for going fine-free. Between the feature and the pandemic, we saw 19 additional libraries go fine-free in 2020, bringing our total to 80 fine-free libraries, (out of a current roster of 150 libraries).</div><div><br></div><div>Hope this is helpful.</div><div><br></div><div>John</div></div><div><div dir="ltr" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><table style="color:rgb(80,0,80);font-size:12.8px;border:none;border-collapse:collapse"><tbody><tr style="height:0pt"><td style="border-right:0.5pt solid rgb(0,0,0);vertical-align:top;padding:5pt"><p><img src="https://docs.google.com/uc?export=download&id=1xv3zj4-WEOzHMBgGFrEKewtklybPaZdX&revid=0B24YDjiYdnqFVEVlQ1ZRbGJSWCt0MmU1cWtTNGpkMWlvYXE0PQ" width="96" height="63"></p></td><td style="border-left:0.5pt solid rgb(0,0,0);vertical-align:top;padding:5pt"><p dir="ltr" style="line-height:1.9872;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Verdana;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre-wrap">John Amundson | Library Applications Supervisor | CW MARS</span></p><p dir="ltr" style="line-height:1.9872;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Verdana;vertical-align:baseline;white-space:pre-wrap;background-color:transparent"><font color="#000000"><a href="mailto:jamundson@cwmars.org" target="_blank">jamundson@cwmars.org</a> | <a href="tel:%28508%29%20755-3323" target="_blank">508-755-3323 x322</a></font></span></p><p dir="ltr" style="line-height:1.9872;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Verdana;vertical-align:baseline;white-space:pre-wrap;background-color:transparent"><font color="#000000"><a href="https://www.cwmars.org/" target="_blank">https://www.cwmars.org</a></font></span></p><p dir="ltr" style="line-height:1.9872;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Verdana;vertical-align:baseline;white-space:pre-wrap;background-color:transparent"><a href="https://www.mypronouns.org/he-him" target="_blank">He/Him/His</a></span></p></td></tr></tbody></table></div></div></div></div></div></div></div></div></div></div></div></div></div></div><a href="http:///" target="_blank"></a></div></div></div></div></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Feb 10, 2021 at 2:38 PM Elizabeth Davis <<a href="mailto:edavis@albright.org" target="_blank">edavis@albright.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
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<p class="MsoNormal">Hello<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">For those who have started using the auto-renew feature, can you comment on the loss of fine revenue? We’re looking to implement it, but are curious what to expect.
<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Thank you, <u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Elizabeth Davis, MLIS<u></u><u></u></p>
<p class="MsoNormal">Pronouns: she/her/hers<u></u><u></u></p>
<p class="MsoNormal">Head of Digital Services <u></u><u></u></p>
<p class="MsoNormal">Scranton Public Library<u></u><u></u></p>
<p class="MsoNormal">Lackawanna County Library System<u></u><u></u></p>
<p class="MsoNormal">Northeast Pennsylvania Digital Library<u></u><u></u></p>
<p class="MsoNormal">500 Vine Street<u></u><u></u></p>
<p class="MsoNormal">Scranton, PA 18510<u></u><u></u></p>
<p class="MsoNormal">Work-570-795-4332<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
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