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<p class="MsoNormal">John, <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">That’s amazing. This is incredibly helpful. Thank you very much.
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<p class="MsoNormal">Elizabeth <o:p></o:p></p>
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<p class="MsoNormal"><b>From:</b> Evergreen-general <evergreen-general-bounces@list.evergreen-ils.org>
<b>On Behalf Of </b>John Amundson<br>
<b>Sent:</b> Wednesday, February 10, 2021 4:14 PM<br>
<b>To:</b> Evergreen Discussion Group <evergreen-general@list.evergreen-ils.org><br>
<b>Subject:</b> Re: [Evergreen-general] Auto-renew and Fine Revenue<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Hi, Elizabeth:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Speaking from a network perspective, we did see a fairly substantial reduction in fines accrued network-wide. We also had libraries going fine-free around the same
time, so it's hard to determine how much loss was directly related to auto-renewals.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Auto-renewals are also fantastic customer service, though, and have saved our libraries and patrons a lot of time and energy.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Here are some general stats:<o:p></o:p></span></p>
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<span style="font-size:12.0pt;font-family:"Arial",sans-serif">We enabled auto-renewals 7/1/19, which is the start of our fiscal year. Our consortium was made up of 148 libraries at the time, and all libraries participated in auto-renewals.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">There was a 45% reduction in fines accrued between 2019 and 2017. During 2019, however, we also had 7 libraries go fine-free. Note also that this is just accrual and doesn't take into account if
the fines ended up being paid, forgiven, etc.<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">Between 7/19 and 12/19, auto-renewals saved staff and patrons roughly 4,700 hours and $16,000 in staff time.<o:p></o:p></span></li></ul>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Last year my network put together a short presentation that never saw the broader light of day. If you're curious, you can find it here: <a href="https://docs.google.com/presentation/d/e/2PACX-1vQsJ9jOePtho8LzVLOWnjwWQV5DcW057PxvzQ-5pT9VG-0Y3nB8TbAE8vRgeNiBFoS_VvhnyD-sjPEu/pub?start=false&loop=false&delayms=60000" target="_blank">https://docs.google.com/presentation/d/e/2PACX-1vQsJ9jOePtho8LzVLOWnjwWQV5DcW057PxvzQ-5pT9VG-0Y3nB8TbAE8vRgeNiBFoS_VvhnyD-sjPEu/pub?start=false&loop=false&delayms=60000</a><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Financial data is on slides 6 and 7, but the other slides may also be helpful for anyone looking into auto-renewal implementation.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">I think some of our libraries saw auto-renewals as a gateway for going fine-free. Between the feature and the pandemic, we saw 19 additional libraries go fine-free
in 2020, bringing our total to 80 fine-free libraries, (out of a current roster of 150 libraries).<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Hope this is helpful.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">John<o:p></o:p></span></p>
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<p><span style="font-size:9.5pt;color:#500050"><img border="0" width="96" height="63" style="width:1.0in;height:.6562in" id="_x0000_i1025" src="https://docs.google.com/uc?export=download&id=1xv3zj4-WEOzHMBgGFrEKewtklybPaZdX&revid=0B24YDjiYdnqFVEVlQ1ZRbGJSWCt0MmU1cWtTNGpkMWlvYXE0PQ"><o:p></o:p></span></p>
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<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">John Amundson | Library Applications Supervisor | CW MARS</span><span style="font-size:9.5pt;color:#500050"><o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"><a href="mailto:jamundson@cwmars.org" target="_blank">jamundson@cwmars.org</a> |
<a href="tel:%28508%29%20755-3323" target="_blank">508-755-3323 x322</a></span><span style="font-size:9.5pt;color:#500050"><o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"><a href="https://www.cwmars.org/" target="_blank">https://www.cwmars.org</a></span><span style="font-size:9.5pt;color:#500050"><o:p></o:p></span></p>
<p style="margin:0in;margin-bottom:.0001pt"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#500050"><a href="https://www.mypronouns.org/he-him" target="_blank">He/Him/His</a></span><span style="font-size:9.5pt;color:#500050"><o:p></o:p></span></p>
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<p class="MsoNormal">On Wed, Feb 10, 2021 at 2:38 PM Elizabeth Davis <<a href="mailto:edavis@albright.org" target="_blank">edavis@albright.org</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Hello<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">For those who have started using the auto-renew feature, can you comment on the loss of fine revenue? We’re looking to implement it, but are curious what to expect.
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Thank you,
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Elizabeth Davis, MLIS<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Pronouns: she/her/hers<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Head of Digital Services
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Scranton Public Library<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Lackawanna County Library System<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Northeast Pennsylvania Digital Library<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">500 Vine Street<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Scranton, PA 18510<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Work-570-795-4332<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal">_______________________________________________<br>
Evergreen-general mailing list<br>
<a href="mailto:Evergreen-general@list.evergreen-ils.org" target="_blank">Evergreen-general@list.evergreen-ils.org</a><br>
<a href="http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general" target="_blank">http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general</a><o:p></o:p></p>
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