<div dir="ltr"><div dir="ltr">I was thinking of the public OPAC when I said we didn't have any reports of the place hold button being available and not the staff client. <span class="gmail_default" style="font-family:tahoma,sans-serif">I realized that when I tried to place a hold and got the HIGH_LEVEL_HOLD_HAS_NO_COPIES error. This time it was for a bib record where all items are in a non holdable shelving location.</span></div><div dir="ltr"><br></div><div dir="ltr"><div style="font-family:tahoma,sans-serif" class="gmail_default">So revising my previous comment -- it would be good if the place hold button was not live in the staff client if no copies on the record were available for holds.</div><div style="font-family:tahoma,sans-serif" class="gmail_default"><br></div><div style="font-family:tahoma,sans-serif" class="gmail_default">I will check for a bug report.<br></div><br><div dir="ltr" style="margin-left:0pt"><table style="border:medium none;border-collapse:collapse"><colgroup><col width="94"><col width="530"></colgroup><tbody><tr style="height:0pt"><td style="vertical-align:top;padding:5pt;text-align:right"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap"><span style="border:none;display:inline-block;overflow:hidden;width:75px;height:75px"><img src="https://lh5.googleusercontent.com/bpjlHkZIWY-VYFVLNA9ro5_6N4c7AxtzAPQhhzTKXaM1luxXME10aRo56LngwgoMXQ-OptUpmewQo8ljPZNpd7H2nZx09Xns4m_RVJ6D7NoWhha3cHDFxXExYWy2c7E0qfs3M5WC" style="margin-left:0px;margin-top:0px" width="75" height="75"></span></span></p></td><td style="vertical-align:top;padding:5pt;text-align:left"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;margin-left:9pt"><font size="1"><span style="font-family:Verdana;color:rgb(30,67,155);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">J. Elaine Hardy</span><span style="font-family:Verdana;color:rgb(30,67,155);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">,</span><span style="font-family:Verdana;color:rgb(30,67,155);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"> </span><span style="font-family:Verdana;color:rgb(30,67,155);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">PINES and Collaborative Projects Manager</span></font></p><hr style="margin-left:0px;margin-right:auto"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;margin-left:9pt"><font size="1"><span style="font-family:Verdana;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"></span><span style="font-family:Verdana;color:rgb(30,67,155);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">Georgia Public Library Service</span></font></p><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;margin-left:9pt"><font size="1"><span style="font-family:Verdana;color:rgb(30,67,155);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">2872 Woodcock Blvd., Suite 250 | Atlanta, GA 30341</span></font></p><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;margin-left:9pt"><font size="1"><span style="font-family:Verdana;color:rgb(30,67,155);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">(404) 235-7128</span><span style="font-family:Verdana;color:rgb(30,67,155);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"> | <a href="mailto:ehardy@georgialibraries.org" target="_blank">ehardy@georgialibraries.org</a></span></font></p><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;margin-left:9pt"><font size="1"><span style="font-family:Verdana;color:rgb(30,67,155);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">(404) 548-4241 | Cell<br></span></font></p><br><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;margin-left:9pt"><a 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src="https://lh3.googleusercontent.com/qC0XM1vBNxEXGw_lKy9Mi0CItlEXSk42qcHTINcYfBgysbcUifEX39mTV0CvllVyEzZUU7Di1U3uQ4N5hKG7244DAaWAfZIxP3HldZONwuBMo1KdTdPe_5SUXG44S8MQvRFkWJcj" style="margin-left:0px;margin-top:0px" width="37" height="37"></span></span></a></p></td></tr><tr style="height:21pt"><td colspan="2" style="vertical-align:top;padding:5pt"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><font size="1"><a href="http://georgialibraries.org/subscription" style="text-decoration:none" target="_blank"><span style="font-family:Verdana;color:rgb(17,85,204);background-color:rgb(255,255,255);font-weight:400;font-style:italic;font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap">Join our email list</span></a><span style="font-family:Verdana;color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"> </span></font><span style="font-size:10pt;font-family:Verdana;color:rgb(67,67,67);background-color:rgb(255,255,255);font-weight:400;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"><font size="1">for stories of Georgia libraries making an impact in our communities</font>.</span></p></td></tr></tbody></table></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, May 24, 2021 at 2:24 PM Elaine Hardy <<a href="mailto:ehardy@georgialibraries.org">ehardy@georgialibraries.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div class="gmail_default" style="font-family:tahoma,sans-serif">To build on what Erica has said, when I have seen this in PINES, it has been when the copies attached to a title record are in holdable status but the library is set in the org unit settings to be skipped in hold targeting.</div><div class="gmail_default" style="font-family:tahoma,sans-serif"><br></div><div class="gmail_default" style="font-family:tahoma,sans-serif">I have not seen any reports since we have been on 3.6.1 of place holds being available when no items are attached to a bib record or if all items are in a nonholdable status/state. <br clear="all"></div><div><div dir="ltr"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><br><div dir="ltr" style="margin-left:0pt"><table style="border:medium none;border-collapse:collapse"><colgroup><col width="94"><col width="530"></colgroup><tbody><tr style="height:0pt"><td style="vertical-align:top;padding:5pt;text-align:right"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"><span style="border:medium none;display:inline-block;overflow:hidden;width:75px;height:75px"><img src="https://lh5.googleusercontent.com/bpjlHkZIWY-VYFVLNA9ro5_6N4c7AxtzAPQhhzTKXaM1luxXME10aRo56LngwgoMXQ-OptUpmewQo8ljPZNpd7H2nZx09Xns4m_RVJ6D7NoWhha3cHDFxXExYWy2c7E0qfs3M5WC" style="margin-left: 0px; margin-top: 0px;" width="75" height="75"></span></span></p></td><td style="vertical-align:top;padding:5pt;text-align:left"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;margin-left:9pt"><font size="1"><span style="font-family:Verdana;color:rgb(30,67,155);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">J. Elaine Hardy</span><span style="font-family:Verdana;color:rgb(30,67,155);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">,</span><span style="font-family:Verdana;color:rgb(30,67,155);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"> </span><span style="font-family:Verdana;color:rgb(30,67,155);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">PINES and Collaborative Projects Manager</span></font></p><hr style="margin-left:0px;margin-right:auto"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;margin-left:9pt"><font size="1"><span style="font-family:Verdana;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"></span><span style="font-family:Verdana;color:rgb(30,67,155);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">Georgia Public Library Service</span></font></p><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;margin-left:9pt"><font size="1"><span style="font-family:Verdana;color:rgb(30,67,155);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">2872 Woodcock Blvd., Suite 250 | Atlanta, GA 30341</span></font></p><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;margin-left:9pt"><font size="1"><span style="font-family:Verdana;color:rgb(30,67,155);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">(404) 235-7128</span><span style="font-family:Verdana;color:rgb(30,67,155);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"> | <a href="mailto:ehardy@georgialibraries.org" target="_blank">ehardy@georgialibraries.org</a></span></font></p><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;margin-left:9pt"><font size="1"><span style="font-family:Verdana;color:rgb(30,67,155);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">(404) 548-4241 | Cell<br></span></font></p><br><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;margin-left:9pt"><a href="https://www.facebook.com/georgialibraries" style="text-decoration:none" target="_blank"><span style="font-size:9pt;font-family:Verdana;color:rgb(17,85,204);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap"><span style="border:medium none;display:inline-block;overflow:hidden;width:36px;height:36px"><img src="https://lh4.googleusercontent.com/wjWdJl8zhUVb20FdmA0VXc4J9O5c0fKk1TTRabfYTrAZPyt8gtuVsgSIP_gPDaSD0mpvMRmzVxbpurZbyAzV1VrEHAKJUAZkUeSVH-CLb0KFkL6pHU_v09gN6QRKIRtUq1iR-Zbn" style="margin-left: 0px; 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margin-top: 0px;" width="37" height="37"></span></span></a></p></td></tr><tr style="height:21pt"><td colspan="2" style="vertical-align:top;padding:5pt"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><font size="1"><a href="http://georgialibraries.org/subscription" style="text-decoration:none" target="_blank"><span style="font-family:Verdana;color:rgb(17,85,204);background-color:rgb(255,255,255);font-weight:400;font-style:italic;font-variant:normal;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap">Join our email list</span></a><span style="font-family:Verdana;color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"> </span></font><span style="font-size:10pt;font-family:Verdana;color:rgb(67,67,67);background-color:rgb(255,255,255);font-weight:400;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"><font size="1">for stories of Georgia libraries making an impact in our communities</font>.</span></p></td></tr></tbody></table></div></div></div></div></div></div></div></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, May 24, 2021 at 1:23 PM Erica Rohlfs <<a href="mailto:erica.rohlfs@equinoxoli.org" target="_blank">erica.rohlfs@equinoxoli.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div class="gmail_default" style="font-family:arial,helvetica,sans-serif">I don't know if what I have to add will be helpful. I encountered this issue several years ago and tested on both the Web Client and XUL. The message is more specifically stating that "a hold request at a higher level than copy has been attempted, but there are no copies that belong to the higher-level unit." Generically, Evergreen isn't letting you place a title hold if the only copies are effectively non-holdable. </div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, May 24, 2021 at 1:05 PM Terran McCanna <<a href="mailto:tmccanna@georgialibraries.org" target="_blank">tmccanna@georgialibraries.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div dir="ltr"><div>I suspect that
HIGH_LEVEL_HOLD_HAS_NO_COPIES
is a generic error message that just means there aren't any copies that can fill the hold - either because there aren't any copies, or there aren't any copies that are in an available status, or because the copies are age protected at other locations, or some other reason. <br></div><div><br></div><div>I would recommend creating a new Launchpad bug report that 1) Requests that the Place Hold button is greyed out if a record has no holdings, and 2) Requests that a more human-readable error message is presented in place of that error message. <br></div><br><div><div><div dir="ltr"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><br><div dir="ltr" style="margin-left:0pt"><table style="border:medium none;border-collapse:collapse"><colgroup><col width="94"><col width="530"></colgroup><tbody><tr style="height:123pt"><td style="vertical-align:top;padding:5pt"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"><span style="border:medium none;display:inline-block;overflow:hidden;width:75px;height:75px"><img src="https://lh6.googleusercontent.com/fJoF6o0xl9XByQZmykva1sv2n_cKGUXL_BH4crkpJgSqDu-yU7-5jIypuXBsEuoXCCBAAUQ2jUztJlZDNUVOlwl1bWZIL1W4wmFuEEzCLVMxUyhzdkV7jkcRcdZZni2z8OPz4xJA" style="margin-left: 0px; 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