<div dir="ltr"><div class="gmail_default" style="font-family:arial,helvetica,sans-serif">Hi Kendra!</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif">As mentioned, you can adjust the claims returned limit via Library Setting: Max Patron Claims Returned Count. However, an aspect of claims returned that staff will want to keep in mind is the fact that the Claims Returned count on the patron account does not automatically decrease off of the patron account, when staff check in the item. For example, a patron claims they returned an item, staff mark it claims returned, there will now be a "1" count on their claims returned (located in patron's Edit interface), a little while later staff indeed find the item on the shelf and check it in, that "1" will not automatically remove from the account, staff will need to manually mark the count back down. </div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif">I hope this helps.</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif">Thank You,</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif">Erica</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, May 28, 2021 at 5:06 PM Jennifer Weston <<a href="mailto:jennifer.weston@equinoxoli.org">jennifer.weston@equinoxoli.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;border-left-color:rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div dir="ltr">The library setting is "<span style="color:rgb(0,0,0);font-family:Verdana,Tahoma;font-size:13.3333px;text-align:-webkit-center">Max Patron Claims Returned Count"</span><div><div style="text-align:-webkit-center"><br></div><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><p style="margin-bottom:0.0001pt;line-height:normal;background-position:initial initial;background-repeat:initial initial"><span style="font-size:10pt;color:rgb(136,136,136)">Jennifer
Weston, MLIS<span></span></span></p>
<span style="font-size:10pt;line-height:107%;font-family:Calibri,sans-serif;color:rgb(136,136,136)">Product and Education Specialist</span><div><span style="font-size:10pt;line-height:107%;font-family:Calibri,sans-serif;color:rgb(136,136,136)"><span style="font-size:10pt;line-height:107%">Equinox Open Library Initiative</span><br></span></div><div><span style="font-size:10pt;font-family:Calibri,sans-serif;color:rgb(17,85,204)"><a href="mailto:jennifer.weston@equinoxoli.org" target="_blank">jennifer.weston@equinoxOLI.org</a></span><br></div><div><span style="font-size:10pt;line-height:107%;font-family:Calibri,sans-serif;color:rgb(136,136,136)"><span style="font-size:10pt;line-height:107%"><span style="font-size:10pt;line-height:107%"><span style="font-size:10pt;line-height:107%"><u><span style="font-size:10pt;line-height:107%;color:rgb(17,85,204);background-position:initial initial;background-repeat:initial initial"><span style="color:rgb(17,85,204)"><a href="https://equinoxOLI.org" target="_blank">https://equinoxOLI.org</a></span></span></u><br></span></span></span></span></div><div><span style="font-size:10pt;line-height:107%;font-family:Calibri,sans-serif;color:rgb(136,136,136)"><span style="font-size:10pt;line-height:107%"><span style="font-size:10pt;line-height:107%"><span style="font-size:10pt;line-height:107%">phone: 877-OPEN-ILS (673-6457)<u><span style="font-size:10pt;line-height:107%;color:rgb(17,85,204);background-position:initial initial;background-repeat:initial initial"><br></span></u></span></span></span></span></div><div><font color="#888888" face="Calibri, sans-serif"><span style="font-size:13.3333px">direct: 770-709-5574</span></font></div></div></div></div></div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, May 28, 2021 at 4:46 PM Dawn Dale <<a href="mailto:ddale@georgialibraries.org" target="_blank">ddale@georgialibraries.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;border-left-color:rgb(204,204,204);padding-left:1ex"><div dir="ltr">I am not sure if it is a library setting or not but PINES has 5 as the limit.<br clear="all"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><span><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;margin-left:9pt"><span><br><br></span></p><div dir="ltr" style="margin-left:30.75pt" align="left"><table style="border:none;border-collapse:collapse"><colgroup><col width="76"><col width="7"><col width="64"><col width="437"></colgroup><tbody><tr style="height:73.5pt"><td colspan="2" style="vertical-align:top;overflow:hidden"><p dir="ltr" style="line-height:1.2;text-align:right;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-variant-east-asian:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"><span style="border:none;display:inline-block;overflow:hidden;width:75px;height:75px"><img src="https://lh5.googleusercontent.com/mSld-3jhgZRTV01xOECeXYFqhDyGcWkWKx8KwxpkQR8KPu12ZpGzpy5RooEgYKrsUSXvD6OUrarr3hn3_HyDJjlHjFwHLN10uojAw_fvFmTWIhb_34EYoHo7eEmhHGK76iOa62s7" width="75" height="75" style="margin-left: 0px; margin-top: 0px;"></span></span></p></td><td colspan="2" style="vertical-align:top;padding:5pt;overflow:hidden"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><font color="#1e439b" face="Verdana"><span style="font-size:14.6667px;white-space:pre-wrap"><b>Dawn Dale, PINES Services Specialist - Circulation</b></span></font></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"></p><hr><p></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Verdana;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-variant-east-asian:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"></span><span style="font-size:9pt;font-family:Verdana;color:rgb(30,67,155);background-color:transparent;font-weight:700;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-variant-east-asian:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">Georgia Public Library Service</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:9pt;font-family:Verdana;color:rgb(30,67,155);background-color:transparent;font-weight:400;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-variant-east-asian:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">2872 Woodcock Blvd, Suite 250 | Atlanta, GA 30341</span></p><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><font color="#1e439b" face="Verdana"><span style="font-size:12px;white-space:pre-wrap">(404) 291-2800, <a href="mailto:ddale@georgialibraries.org" target="_blank">ddale@georgialibraries.org</a></span></font></p></td></tr><tr style="height:36pt"><td colspan="2" style="vertical-align:top;overflow:hidden"><br></td><td colspan="2" style="vertical-align:top;padding:5pt;overflow:hidden"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><a href="https://www.facebook.com/georgialibraries" style="text-decoration:none" target="_blank"><span style="font-size:9pt;font-family:Verdana;color:rgb(17,85,204);background-color:transparent;font-weight:400;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-variant-east-asian:normal;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap"><span style="border:none;display:inline-block;overflow:hidden;width:36px;height:36px"><img src="https://lh5.googleusercontent.com/-PNZn_wjTxQDm-erFvg4FiI4Vud41GLPk9fi9OQWFzMN0igTnwFLe19POWzN27E40TJCjGE_0od7pUI4z-lRiNqzUf-7a2f4HyCqOiHFXIsdgKP5yBTLTnFvLD9z7g3JxFFTXzfv" width="36" height="36" style="margin-left: 0px; 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margin-top: 0px;"></span></span></a></p></td></tr><tr style="height:36pt"><td colspan="2" style="vertical-align:top;overflow:hidden"><br></td><td colspan="2" style="vertical-align:top;padding:5pt;overflow:hidden"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><a href="http://georgialibraries.org/subscription" style="text-decoration:none" target="_blank"><span style="font-size:10pt;font-family:Verdana;color:rgb(17,85,204);background-color:rgb(255,255,255);font-weight:400;font-style:italic;font-variant-ligatures:normal;font-variant-caps:normal;font-variant-east-asian:normal;text-decoration:underline;vertical-align:baseline;white-space:pre-wrap">Join our email list</span></a><span style="font-size:10pt;font-family:Verdana;color:rgb(0,0,0);background-color:rgb(255,255,255);font-weight:400;font-style:italic;font-variant-ligatures:normal;font-variant-caps:normal;font-variant-east-asian:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"> </span><span style="font-size:10pt;font-family:Verdana;color:rgb(67,67,67);background-color:rgb(255,255,255);font-weight:400;font-style:italic;font-variant-ligatures:normal;font-variant-caps:normal;font-variant-east-asian:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">for stories of Georgia libraries making an impact in our communities.</span></p></td></tr></tbody></table></div></span><div><br></div></div></div></div></div></div></div></div></div></div></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, May 28, 2021 at 4:38 PM Kendra Purtle <<a href="mailto:kendrap@ccld.us" target="_blank">kendrap@ccld.us</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;border-left-color:rgb(204,204,204);padding-left:1ex"><div dir="ltr">How any claims returned is each patron allowed? Is there a limit?<div><br clear="all"><div><div dir="ltr"><div dir="ltr"><div><b><font style="background-color:rgb(255,255,255)" color="#000000">Kendra A. Purtle</font></b></div><div><font style="background-color:rgb(255,255,255)" color="#000000">Branch manager, Osage Beach branch</font></div><div><font style="background-color:rgb(255,255,255)" color="#000000">Camden County Library District<br></font></div><div><font style="background-color:rgb(255,255,255)" color="#000000">1064 Gutridge Lane</font></div><div><font style="background-color:rgb(255,255,255)" color="#000000">Osage Beach, MO 65065</font></div><div><font style="background-color:rgb(255,255,255)" color="#000000">Phone (573)348-3282</font></div></div></div></div></div></div>
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</blockquote></div><br clear="all"><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div><font size="2" face="arial, sans-serif">Erica Rohlfs</font></div><div><font face="arial, sans-serif"><font size="2">Senior </font>Implementation Project Manager</font></div><div><font size="2" face="arial, sans-serif">Equinox Open Library Initiative</font></div><div><font face="arial, sans-serif"><a href="mailto:erica.rohlfs@equinoxOLI.org" target="_blank">erica.rohlfs@equinoxOLI.org</a><br></font></div><div><font size="2" face="arial, sans-serif"><a href="https://equinoxOLI.org" target="_blank">https://equinoxOLI.org</a></font></div><div><font face="arial, sans-serif">phone: 877-OPEN-ILS (673-6457)<br></font></div><div><font face="arial, sans-serif">direct: 770-709-5572</font></div></div></div></div></div></div></div></div>