
<html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">That error implies that something is wrong with either the ejabberd config or the username / passwords for the ejabberd users in opensrf_core.xml, or potentially the database configuration for the service(s) logging that error. <div class=""><br class=""></div><div class="">Some things to check:</div><div class="">Is auth_password_format set to plain in the ejabberd config and was ejabberd restarted after that change?</div><div class="">Were the 4 ejabberd users registered after the password format change or before?</div><div class="">Do the ejabberd user names and passwords in opensrf_core.xml match the values you used when registering the users?</div><div class="">Do *all* of the database configuration sections in opensrf.xml match the values for the Postgres user that you created? (If you used the --update-config option to eg_db_config then that should already be the case)</div><div class="">Did you restart PostgreSQL after changing any values in postgresql.conf or pg_hba.conf?</div><div class="">Can you connect to the database with psql using the username and password you used for Evergreen?</div><div class=""><br class=""><div class="">

<meta charset="UTF-8" class=""><div dir="auto" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div dir="auto" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div dir="auto" style="caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0); letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration: none; word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class=""><div><br class="">-- <br class="">Jason Boyer<br class="">Senior System Administrator<br class="">Equinox Open Library Initiative<br class=""><a href="mailto:JBoyer@equinoxOLI.org" class="">JBoyer@equinoxOLI.org</a><br class="">+1 (877) Open-ILS (673-6457)<br class="">https://equinoxOLI.org/</div></div></div></div>

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<div><br class=""><blockquote type="cite" class=""><div class="">On Oct 20, 2021, at 9:17 AM, Martin House <<a href="mailto:martin.house@cpcc.edu" class="">martin.house@cpcc.edu</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div dir="ltr" class="">Morning,<div class="">Thanks for your response Jason. I do have Evergreen installed, but noticed last night that when I try to run it is says that my server is not connected to a network. I wonder if that is the problem? I have gone through all the steps in the ReadMe for both opensrf and the Evergreen server install, so I feel a bit stuck right now. </div><div class=""><br class=""></div><div class="">Thanks,</div><div class=""><br class=""></div><div class="">Martin </div></div><br class=""><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Oct 20, 2021 at 8:55 AM Jason Boyer <<a href="mailto:JBoyer@equinoxoli.org" class="">JBoyer@equinoxoli.org</a>> wrote:<br class=""></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style="overflow-wrap: break-word;" class="">Hi Martin, have you also installed Evergreen at this point and followed all of the configuration steps as part of those instructions? The opensrf.xml and opensrf_core.xml files for Evergreen are significantly expanded on the versions included in opensrf itself. If Evergreen isn’t yet installed and its services running there’s nothing included in the base opensrf install that can be logged in to.<div class=""><br class=""></div><div class="">Jason<br class=""><div class="">

<div dir="auto" style="letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; text-decoration: none;" class=""><div dir="auto" style="letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; text-decoration: none;" class=""><div dir="auto" style="letter-spacing: normal; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; word-spacing: 0px; text-decoration: none;" class=""><div class=""><br class="">-- <br class="">Jason Boyer<br class="">Senior System Administrator<br class="">Equinox Open Library Initiative<br class=""><a href="mailto:JBoyer@equinoxOLI.org" target="_blank" class="">JBoyer@equinoxOLI.org</a><br class="">+1 (877) Open-ILS (673-6457)<br class=""><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__equinoxOLI.org_&d=DwQFaQ&c=eyK8KBY19DualCOSet0JGw&r=otODVZ2rwF8eU8MhsxpDqHSkw7GQfXEkPFPzWvUV6mE&m=6nfXHcORzrD-CJ4ngSV7Jms-VhM-nXCT_dws1anlfCusv7L9Ws5qHUEi6pp0Krp1&s=6_waXRJ77HkuHcUVBDMwSs9US2_YONE05ss49i43gUM&e=" target="_blank" class="">https://equinoxOLI.org/</a></div></div></div></div>

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<div class=""><br class=""><blockquote type="cite" class=""><div class="">On Oct 19, 2021, at 7:54 PM, Martin House via Evergreen-general <<a href="mailto:evergreen-general@list.evergreen-ils.org" target="_blank" class="">evergreen-general@list.evergreen-ils.org</a>> wrote:</div><br class=""><div class=""><div dir="ltr" class="">Hi Everyone,<div class="">I could use some troubleshooting help. After much tinkering with the install on my VirtualBox running Ubuntu 18.4, I was able to get opensrf to work and have been successful with the installation instructions up to where I need to login to srfsh using the egadmin and password.</div><div class=""><br class=""></div><div class="">When I ran the perl script it was my understanding that the <admin-user> and <admin-password> I entered for egadmin would generate that user, but now I'm not certain it did. </div><div class=""><br class=""></div><div class="">I would appreciate some troubleshooting tips. While I found some, they were from 1.6, and I don't think that these will work. </div><div class=""><br class=""></div><div class="">The error message I receive is that I cannot login using egadmin.</div><div class=""><br class=""></div><div class="">I'd appreciate any suggestions on how to fix this.</div><div class=""><br class=""></div><div class="">Sincerely,</div><div class=""><br class=""></div><div class="">Martin<br clear="all" class=""><div class=""><br class=""></div>-- <br class=""><div dir="ltr" class=""><div dir="ltr" class=""><strong style="line-height:inherit;background-position:50% 0%;background-repeat:no-repeat;word-break:break-word;color:rgb(35,31,32);font-family:futura-pt,Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif" class="">Martin House, Ed.D</strong><br style="background-position:50% 0%;background-repeat:no-repeat;word-break:break-word;color:rgb(35,31,32);font-family:futura-pt,Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif" class=""><span style="color:rgb(35,31,32);font-family:futura-pt,Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif" class="">Assistant Director, Public Services</span><div class="">Library<br style="background-position:50% 0%;background-repeat:no-repeat;word-break:break-word;color:rgb(35,31,32);font-family:futura-pt,Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif" class=""><span style="color:rgb(35,31,32);font-family:futura-pt,Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif" class="">Central Piedmont Community College</span><br style="background-position:50% 0%;background-repeat:no-repeat;word-break:break-word;color:rgb(35,31,32);font-family:futura-pt,Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif" class=""><font color="#231f20" face="futura-pt, Helvetica, Arial, sans-serif, Helvetica Neue, Helvetica, Arial, sans-serif" class="">Library, Central Campus</font><br style="background-position:50% 0%;background-repeat:no-repeat;word-break:break-word;color:rgb(35,31,32);font-family:futura-pt,Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif" class=""><span style="color:rgb(35,31,32);font-family:futura-pt,Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif" class="">P.O. Box 35009 Charlotte, NC 28235</span><br style="background-position:50% 0%;background-repeat:no-repeat;word-break:break-word;color:rgb(35,31,32);font-family:futura-pt,Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif" class=""><strong style="line-height:inherit;background-position:50% 0%;background-repeat:no-repeat;word-break:break-word;color:rgb(35,31,32);font-family:futura-pt,Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif" class="">t </strong><span style="color:rgb(35,31,32);font-family:futura-pt,Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif" class="">704.330.6752 | </span><br style="background-position:50% 0%;background-repeat:no-repeat;word-break:break-word;color:rgb(35,31,32);font-family:futura-pt,Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif" class=""><a href="http://www.cpcc.edu/" style="line-height:inherit;color:rgb(0,115,150);background-position:50% 0%;background-repeat:no-repeat;word-break:break-word;font-family:futura-pt,Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif" target="_blank" class="">cpcc.edu</a><br class=""></div></div></div></div></div>

_______________________________________________<br class="">Evergreen-general mailing list<br class=""><a href="mailto:Evergreen-general@list.evergreen-ils.org" target="_blank" class="">Evergreen-general@list.evergreen-ils.org</a><br class=""><a href="https://urldefense.proofpoint.com/v2/url?u=http-3A__list.evergreen-2Dils.org_cgi-2Dbin_mailman_listinfo_evergreen-2Dgeneral&d=DwQFaQ&c=eyK8KBY19DualCOSet0JGw&r=otODVZ2rwF8eU8MhsxpDqHSkw7GQfXEkPFPzWvUV6mE&m=6nfXHcORzrD-CJ4ngSV7Jms-VhM-nXCT_dws1anlfCusv7L9Ws5qHUEi6pp0Krp1&s=g2xAu5ysaYiAwfzHDpR1AP1oxEv9gViSp6-JK7Yf79s&e=" target="_blank" class="">http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general</a><br class=""></div></blockquote></div><br class=""></div></div></blockquote></div><br clear="all" class=""><div class=""><br class=""></div>-- <br class=""><div dir="ltr" class="gmail_signature"><div dir="ltr" class=""><strong style="line-height:inherit;background-position:50% 0%;background-repeat:no-repeat;word-break:break-word;color:rgb(35,31,32);font-family:futura-pt,Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif" class="">Martin House, Ed.D</strong><br style="background-position:50% 0%;background-repeat:no-repeat;word-break:break-word;color:rgb(35,31,32);font-family:futura-pt,Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif" class=""><span style="color:rgb(35,31,32);font-family:futura-pt,Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif" class="">Assistant Director, Public Services</span><div class="">Library<br style="background-position:50% 0%;background-repeat:no-repeat;word-break:break-word;color:rgb(35,31,32);font-family:futura-pt,Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif" class=""><span style="color:rgb(35,31,32);font-family:futura-pt,Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif" class="">Central Piedmont Community College</span><br style="background-position:50% 0%;background-repeat:no-repeat;word-break:break-word;color:rgb(35,31,32);font-family:futura-pt,Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif" class=""><font color="#231f20" face="futura-pt, Helvetica, Arial, sans-serif, Helvetica Neue, Helvetica, Arial, sans-serif" class="">Library, Central Campus</font><br style="background-position:50% 0%;background-repeat:no-repeat;word-break:break-word;color:rgb(35,31,32);font-family:futura-pt,Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif" class=""><span style="color:rgb(35,31,32);font-family:futura-pt,Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif" class="">P.O. Box 35009 Charlotte, NC 28235</span><br style="background-position:50% 0%;background-repeat:no-repeat;word-break:break-word;color:rgb(35,31,32);font-family:futura-pt,Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif" class=""><strong style="line-height:inherit;background-position:50% 0%;background-repeat:no-repeat;word-break:break-word;color:rgb(35,31,32);font-family:futura-pt,Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif" class="">t </strong><span style="color:rgb(35,31,32);font-family:futura-pt,Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif" class="">704.330.6752 | </span><br style="background-position:50% 0%;background-repeat:no-repeat;word-break:break-word;color:rgb(35,31,32);font-family:futura-pt,Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif" class=""><a href="http://www.cpcc.edu/" style="line-height:inherit;color:rgb(0,115,150);background-position:50% 0%;background-repeat:no-repeat;word-break:break-word;font-family:futura-pt,Helvetica,Arial,sans-serif,"Helvetica Neue",Helvetica,Arial,sans-serif" target="_blank" class="">cpcc.edu</a><br class=""></div></div></div>

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