<html><body><div style="font-family: arial, helvetica, sans-serif; font-size: 12pt; color: #000000"><div>Hi Jessica,</div><div><br data-mce-bogus="1"></div><div>All that typing and I forgot the version. We are on Evergreen 3.6 with Hatch 0.3.2. <span style="color: #000000; font-family: Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;" data-mce-style="color: #000000; font-family: Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">"Store settings in Hatch" is not enabled.</span></div><div><br></div><div data-marker="__SIG_PRE__">Bob Wicksall<br>Computer and Network Services Manager<br><br>Pioneer Library System<br>2557 State Rt. 21<br>Canandaigua, New York 14424<br><br>Voice: (585) 394-8260 ext. 1110<br>Fax: (585) 394-1935</div><div><br></div><hr id="zwchr" data-marker="__DIVIDER__"><div data-marker="__HEADERS__"><blockquote style="border-left:2px solid #1010FF;margin-left:5px;padding-left:5px;color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt;"><b>From: </b>"Jessica Woolford" <jwoolford@biblio.org><br><b>To: </b>"Bob Wicksall" <bwicksall@pls-net.org>, "Evergreen Discussion Group" <evergreen-general@list.evergreen-ils.org><br><b>Sent: </b>Wednesday, December 8, 2021 4:15:43 PM<br><b>Subject: </b>Re: [Evergreen-general] Issues with Hatch and Chrome<br></blockquote></div><div data-marker="__QUOTED_TEXT__"><blockquote style="border-left:2px solid #1010FF;margin-left:5px;padding-left:5px;color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt;"><div dir="ltr"><div>Hi Bob,</div><br><div>What version of Evergreen and what version of Hatch? Can you verify that "Store settings in Hatch" is not enabled?</div><br><div>We're on Evergreen version 3.5.5 and Hatch 0.3.2. We find that clearing cookies and having the library re-register the workstation usually resolves odd workstation issues like this. We had a library report an issue with the same symptoms the other day (though I did not dive into the Hatch logs) and that was what I recommended. I haven't heard back from them yet on whether it was successful - I'll report back either way.<br></div><br><div>Thanks,</div><div>Jessica<br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Wed, Dec 8, 2021 at 4:01 PM Bob Wicksall via Evergreen-general <<a href="mailto:evergreen-general@list.evergreen-ils.org" target="_blank" rel="nofollow noopener noreferrer">evergreen-general@list.evergreen-ils.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb( 204 , 204 , 204 );padding-left:1ex"><div><div style="font-family:'arial' , 'helvetica' , sans-serif;font-size:12pt;color:rgb( 0 , 0 , 0 )"><div>Over the last couple months we have been experiencing a new issue with Hatch and Chrome. Randomly on a handful of our computers we will start getting "white screens" when navigating to the various pages in the staff client. Often clicking on a menu item a second time loads the page. Some pages like Check Out need a page refresh before they work. The problem seems to be worse when you are doing everything in a single tab. You are lucky to get one page to load before the issue comes back.</div><br><div>In the past this was often fixed by clearing the cache. This has no impact on this issue. No amount of cache clearing seems to work.</div><br><div>Sometimes just sitting in Developer tools -> Application allows the pages to load maybe 80% of the time. Also, setting a break point on line 89 of extension.js and manually continuing the code allows all pages to load. Putting a 2 second delay right in the code has no effect.<br></div><br><div>We have tried many things but so far the quickest solution is to delete the following folder:</div><br><div> C:\Users\<insert your username>\AppData\Local\Google</div><br><div>We have also done full Chrome reinstalls making sure we remove all profile information. </div><br><div>Reinstalling Hatch has no effect. Disabling Ninite, Firewall and AntiVirus had no effect. Most of these machines are stand alone workstations. So far only 1 has been on Active Directory.</div><br><div>Watching the Hatch extension in the console it looks like things happen out of sequence when the page loads fail. The message port is removed before the message is received.</div><br><div><div>Works</div><div>extension.js:113 Removing port 28 on tab disconnect</div><div>extension.js:89 new port connected with id 28</div><div>extension.js:92 Received message from browser on port 28</div><br><div>Doesn't Work</div><div>extension.js:89 new port connected with id 28</div><div>extension.js:113 Removing port 28 on tab disconnect</div><div>extension.js:92 Received message from browser on port 28</div><br><div>Watching the Hatch logs it appears that Hatch does indeed respond.</div><br><div><div>2021-12-08 11:16:58 FINEST MessageReader read: {"key":"eg.workstation.all","action":"get","msgid":1,"from":"page","clientid":28,"origin":"<a href="https://evergreen.owwl.org" target="_blank" rel="nofollow noopener noreferrer">https://evergreen.owwl.org</a>"}</div><div>2021-12-08 11:16:58 INFO Received message id=1 action=get</div><div>2021-12-08 11:16:58 FINEST MessageWriter sending: {"clientid":28,"msgid":1,"message":"OK","content":[{"owning_lib":807,"name":"PLSHQ-plsstaff114a","id":"3435"},{"owning_lib":807,"name":"PLSHQ-PLSSTFX1114","id":"3462"},{"owning_lib":807,"name":"PLSHQ-PLSSTFx1114","id":"3288"}],"status":200}</div></div><br><div>Chromes main console output l<span style="font-size:12pt">ooks like this when it works:</span></div><div><br><div>content.js:21 Loading Hatch relay content script</div><div>core.bundle.js:1 egNet open-ils.auth.session.retrieve</div><div>opensrf_ws.js:46 pending count 1</div><div>opensrf_ws.js:59 connecting websocket to wss://<a href="http://evergreen.owwl.org:443/osrf-websocket-translator" target="_blank" rel="nofollow noopener noreferrer">evergreen.owwl.org:443/osrf-websocket-translator</a></div><div>jquery.min.js:2 [Violation] 'setTimeout' handler took 60ms</div><div>opensrf_ws.js:69 websocket.onopen()</div><div>opensrf_ws.js:72 pending count 1</div><div>core.bundle.js:1 sending to Hatch: {"key":"eg.workstation.all","action":"get","msgid":1}</div><div>core.bundle.js:1 Hatch responded to message ID 1</div><div>core.bundle.js:1 egEnv loading classes => aou</div><div>core.bundle.js:1 serving org tree from cache</div><div>DevTools failed to load source map: Could not load content for <a href="https://evergreen.owwl.org/upup.min.js.map" target="_blank" rel="nofollow noopener noreferrer">https://evergreen.owwl.org/upup.min.js.map</a>: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE</div><div>DevTools failed to load source map: Could not load content for <a href="https://evergreen.owwl.org/js/ui/default/staff/build/css/bootstrap.min.css.map" target="_blank" rel="nofollow noopener noreferrer">https://evergreen.owwl.org/js/ui/default/staff/build/css/bootstrap.min.css.map</a>: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE</div><div>DevTools failed to load source map: Could not load content for <a href="https://evergreen.owwl.org/js/ui/default/staff/build/js/moment-with-locales.min.js.map" target="_blank" rel="nofollow noopener noreferrer">https://evergreen.owwl.org/js/ui/default/staff/build/js/moment-with-locales.min.js.map</a>: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE</div><div>DevTools failed to load source map: Could not load content for <a href="https://evergreen.owwl.org/js/ui/default/staff/build/js/lovefield.min.js.map" target="_blank" rel="nofollow noopener noreferrer">https://evergreen.owwl.org/js/ui/default/staff/build/js/lovefield.min.js.map</a>: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE</div><div>core.bundle.js:1 egEnv load complete</div><div>DevTools failed to load source map: Could not load content for <a href="https://evergreen.owwl.org/js/ui/default/staff/build/js/iframeResizer.map" target="_blank" rel="nofollow noopener noreferrer">https://evergreen.owwl.org/js/ui/default/staff/build/js/iframeResizer.map</a>: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE</div><div>4core.bundle.js:1 egNet open-ils.auth.session.retrieve</div><br><div><div>Looks like this when it fails</div><div>content.js:21 Loading Hatch relay content script</div><div>DevTools failed to load source map: Could not load content for <a href="https://evergreen.owwl.org/upup.min.js.map" target="_blank" rel="nofollow noopener noreferrer">https://evergreen.owwl.org/upup.min.js.map</a>: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE</div><div>DevTools failed to load source map: Could not load content for <a href="https://evergreen.owwl.org/js/ui/default/staff/build/css/bootstrap.min.css.map" target="_blank" rel="nofollow noopener noreferrer">https://evergreen.owwl.org/js/ui/default/staff/build/css/bootstrap.min.css.map</a>: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE</div><div>core.bundle.js:1 egNet open-ils.auth.session.retrieve</div><div>opensrf_ws.js:46 pending count 1</div><div>opensrf_ws.js:59 connecting websocket to wss://<a href="http://evergreen.owwl.org:443/osrf-websocket-translator" target="_blank" rel="nofollow noopener noreferrer">evergreen.owwl.org:443/osrf-websocket-translator</a></div><div>DevTools failed to load source map: Could not load content for <a href="https://evergreen.owwl.org/js/ui/default/staff/build/js/lovefield.min.js.map" target="_blank" rel="nofollow noopener noreferrer">https://evergreen.owwl.org/js/ui/default/staff/build/js/lovefield.min.js.map</a>: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE</div><div>DevTools failed to load source map: Could not load content for <a href="https://evergreen.owwl.org/js/ui/default/staff/build/js/moment-with-locales.min.js.map" target="_blank" rel="nofollow noopener noreferrer">https://evergreen.owwl.org/js/ui/default/staff/build/js/moment-with-locales.min.js.map</a>: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE</div><div>DevTools failed to load source map: Could not load content for <a href="https://evergreen.owwl.org/js/ui/default/staff/build/js/iframeResizer.map" target="_blank" rel="nofollow noopener noreferrer">https://evergreen.owwl.org/js/ui/default/staff/build/js/iframeResizer.map</a>: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE</div><div>jquery.min.js:2 [Violation] 'setTimeout' handler took 55ms</div><div>opensrf_ws.js:69 websocket.onopen()</div><div>opensrf_ws.js:72 pending count 1</div><div>core.bundle.js:1 sending to Hatch: {"key":"eg.workstation.all","action":"get","msgid":1}</div><br><div>Help? </div></div></div></div><br><div>Bob Wicksall<br>Computer and Network Services Manager<br><br>Pioneer Library System<br>2557 State Rt. 21<br>Canandaigua, New York 14424<br><br>Voice: (585) 394-8260 ext. 1110<br>Fax: (585) 394-1935</div></div></div>_______________________________________________<br>
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</blockquote></div><br clear="all"><br>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr">Jessica Woolford<div>Evergreen Systems Manager<br></div><div>Bibliomation, Inc.</div><div>24 Wooster Ave.</div><div>Waterbury, CT 06708</div><div>203-577-4070 ext. 105</div></div></div></div></div></div></div></div></div><br></blockquote></div></div></body></html>