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<p class="MsoNormal">We’ve experienced this on a few workstations and found deleting Hatch Prefs under the Stored User Preferences helped. We also found updating Java was required for others. We’re on 3.7.2.
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<p class="MsoNormal">Elizabeth Davis, MLIS<o:p></o:p></p>
<p class="MsoNormal">Pronouns: she/her<o:p></o:p></p>
<p class="MsoNormal">Head of Digital Services <o:p></o:p></p>
<p class="MsoNormal">Scranton Public Library<o:p></o:p></p>
<p class="MsoNormal">500 Vine Street<o:p></o:p></p>
<p class="MsoNormal">Scranton, PA 18510<o:p></o:p></p>
<p class="MsoNormal">Work-570-795-4332<o:p></o:p></p>
<p class="MsoNormal">Cell- 570-500-5962<o:p></o:p></p>
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<p class="MsoNormal"><b>From:</b> Evergreen-general <evergreen-general-bounces@list.evergreen-ils.org>
<b>On Behalf Of </b>Diane Disbro via Evergreen-general<br>
<b>Sent:</b> Wednesday, December 8, 2021 4:26 PM<br>
<b>To:</b> John Amundson <jamundson@cwmars.org><br>
<b>Cc:</b> Evergreen Discussion Group <evergreen-general@list.evergreen-ils.org>; Denise Edwards <dedwards@scenicregional.org><br>
<b>Subject:</b> Re: [Evergreen-general] Issues with Hatch and Chrome<o:p></o:p></p>
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<p class="MsoNormal">Missouri Evergreen is running 3.6.5. Other MEC libraries have reported the same problem.<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial Black",sans-serif">Diane Disbro</span><o:p></o:p></p>
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<p class="MsoNormal">Pronouns: she/her<o:p></o:p></p>
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<p class="MsoNormal">Circulation Coordinator<o:p></o:p></p>
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<p class="MsoNormal">Scenic Regional Library<o:p></o:p></p>
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<p class="MsoNormal">251 Union Plaza Drive<o:p></o:p></p>
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<p class="MsoNormal">(636) 583-0652 ext 110<o:p></o:p></p>
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<p class="MsoNormal">On Wed, Dec 8, 2021 at 3:18 PM John Amundson <<a href="mailto:jamundson@cwmars.org">jamundson@cwmars.org</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">We are seeing this at CW MARS, too. (Evergreen 3.5.?, Hatch 0.3.2).<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">So far it has been random workstations at our libraries. The workstation always uses Hatch, and disabling the Hatch extension makes Evergreen work again.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">We have suggested many things, (such as updating Windows, Chrome, etc - reinstalling Hatch...), and nothing usually sticks.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">We will have to try this:<o:p></o:p></span></p>
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<p class="MsoNormal">We have tried many things but so far the quickest solution is to delete the following folder:<br>
C:\Users\<insert your username>\AppData\Local\Google<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">I hope someone stumbles on a more permanent solution.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">John<o:p></o:p></span></p>
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<p><span style="font-size:9.5pt;color:#500050"><img border="0" width="96" height="63" style="width:1.0in;height:.6562in" id="_x0000_i1025" src="https://docs.google.com/uc?export=download&id=1xv3zj4-WEOzHMBgGFrEKewtklybPaZdX&revid=0B24YDjiYdnqFVEVlQ1ZRbGJSWCt0MmU1cWtTNGpkMWlvYXE0PQ"></span><span style="font-size:9.5pt;color:#500050"><o:p></o:p></span></p>
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<p style="margin:0in"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">John Amundson | Library Applications Supervisor | CW MARS</span><span style="font-size:9.5pt;color:#500050"><o:p></o:p></span></p>
<p style="margin:0in"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"><a href="mailto:jamundson@cwmars.org" target="_blank">jamundson@cwmars.org</a> |
<a href="tel:%28508%29%20755-3323" target="_blank">508-755-3323 x322</a></span><span style="font-size:9.5pt;color:#500050"><o:p></o:p></span></p>
<p style="margin:0in"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"><a href="https://www.cwmars.org/" target="_blank">https://www.cwmars.org</a></span><span style="font-size:9.5pt;color:#500050"><o:p></o:p></span></p>
<p style="margin:0in"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#500050"><a href="https://www.mypronouns.org/he-him" target="_blank">he/him/his</a></span><span style="font-size:9.5pt;color:#500050"><o:p></o:p></span></p>
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<p class="MsoNormal">On Wed, Dec 8, 2021 at 4:06 PM Diane Disbro via Evergreen-general <<a href="mailto:evergreen-general@list.evergreen-ils.org" target="_blank">evergreen-general@list.evergreen-ils.org</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">We have seen the same issue at random workstations. I don't understand all of the details that Bob gave. I just know that on the affected workstations, we have to refresh to get the Evergreen page to load. One workstation is working normally
after IT pushed through several updates but we aren't sure that solved the problem or if it was a coincidence.<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Arial Black",sans-serif">Diane Disbro</span><o:p></o:p></p>
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<p class="MsoNormal">Pronouns: she/her<o:p></o:p></p>
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<p class="MsoNormal">Circulation Coordinator<o:p></o:p></p>
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<p class="MsoNormal">251 Union Plaza Drive<o:p></o:p></p>
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<p class="MsoNormal">Union, MO 63084<o:p></o:p></p>
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<p class="MsoNormal">(636) 583-0652 ext 110<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-family:"Raleway",sans-serif;color:black"><a href="mailto:ddisbro@scenicregional.org" target="_blank">ddisbro@scenicregional.org</a></span><o:p></o:p></p>
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<p class="MsoNormal">On Wed, Dec 8, 2021 at 3:01 PM Bob Wicksall via Evergreen-general <<a href="mailto:evergreen-general@list.evergreen-ils.org" target="_blank">evergreen-general@list.evergreen-ils.org</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Over the last couple months we have been experiencing a new issue with Hatch and Chrome. Randomly on a handful of our computers we will start getting "white screens"
when navigating to the various pages in the staff client. Often clicking on a menu item a second time loads the page. Some pages like Check Out need a page refresh before they work. The problem seems to be worse when you are doing everything in a single
tab. You are lucky to get one page to load before the issue comes back.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">In the past this was often fixed by clearing the cache. This has no impact on this issue. No amount of cache clearing seems to work.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Sometimes just sitting in Developer tools -> Application allows the pages to load maybe 80% of the time. Also, setting a break point on line 89 of extension.js and
manually continuing the code allows all pages to load. Putting a 2 second delay right in the code has no effect.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">We have tried many things but so far the quickest solution is to delete the following folder:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"> C:\Users\<insert your username>\AppData\Local\Google<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">We have also done full Chrome reinstalls making sure we remove all profile information. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Reinstalling Hatch has no effect. Disabling Ninite, Firewall and AntiVirus had no effect. Most of these machines are stand alone workstations. So far only 1 has
been on Active Directory.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Watching the Hatch extension in the console it looks like things happen out of sequence when the page loads fail. The message port is removed before the message
is received.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Works<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">extension.js:113 Removing port 28 on tab disconnect<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">extension.js:89 new port connected with id 28<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">extension.js:92 Received message from browser on port 28<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">extension.js:113 Removing port 28 on tab disconnect<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">extension.js:92 Received message from browser on port 28<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Watching the Hatch logs it appears that Hatch does indeed respond.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">2021-12-08 11:16:58 FINEST MessageReader read: {"key":"eg.workstation.all","action":"get","msgid":1,"from":"page","clientid":28,"origin":"<a href="https://evergreen.owwl.org" target="_blank">https://evergreen.owwl.org</a>"}<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">2021-12-08 11:16:58 INFO Received message id=1 action=get<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">2021-12-08 11:16:58 FINEST MessageWriter sending: {"clientid":28,"msgid":1,"message":"OK","content":[{"owning_lib":807,"name":"PLSHQ-plsstaff114a","id":"3435"},{"owning_lib":807,"name":"PLSHQ-PLSSTFX1114","id":"3462"},{"owning_lib":807,"name":"PLSHQ-PLSSTFx1114","id":"3288"}],"status":200}<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Chromes main console output looks like this when it works:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">content.js:21 Loading Hatch relay content script<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">core.bundle.js:1 egNet open-ils.auth.session.retrieve<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">opensrf_ws.js:46 pending count 1<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">opensrf_ws.js:59 connecting websocket to wss://<a href="http://evergreen.owwl.org:443/osrf-websocket-translator" target="_blank">evergreen.owwl.org:443/osrf-websocket-translator</a><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">jquery.min.js:2 [Violation] 'setTimeout' handler took 60ms<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">opensrf_ws.js:69 websocket.onopen()<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">opensrf_ws.js:72 pending count 1<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">core.bundle.js:1 sending to Hatch: {"key":"eg.workstation.all","action":"get","msgid":1}<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">core.bundle.js:1 Hatch responded to message ID 1<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">core.bundle.js:1 egEnv loading classes => aou<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">core.bundle.js:1 serving org tree from cache<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">DevTools failed to load source map: Could not load content for
<a href="https://evergreen.owwl.org/upup.min.js.map" target="_blank">https://evergreen.owwl.org/upup.min.js.map</a>: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">DevTools failed to load source map: Could not load content for
<a href="https://evergreen.owwl.org/js/ui/default/staff/build/css/bootstrap.min.css.map" target="_blank">
https://evergreen.owwl.org/js/ui/default/staff/build/css/bootstrap.min.css.map</a>: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">DevTools failed to load source map: Could not load content for
<a href="https://evergreen.owwl.org/js/ui/default/staff/build/js/moment-with-locales.min.js.map" target="_blank">
https://evergreen.owwl.org/js/ui/default/staff/build/js/moment-with-locales.min.js.map</a>: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">DevTools failed to load source map: Could not load content for
<a href="https://evergreen.owwl.org/js/ui/default/staff/build/js/lovefield.min.js.map" target="_blank">
https://evergreen.owwl.org/js/ui/default/staff/build/js/lovefield.min.js.map</a>: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">core.bundle.js:1 egEnv load complete<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">DevTools failed to load source map: Could not load content for
<a href="https://evergreen.owwl.org/js/ui/default/staff/build/js/iframeResizer.map" target="_blank">
https://evergreen.owwl.org/js/ui/default/staff/build/js/iframeResizer.map</a>: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">4core.bundle.js:1 egNet open-ils.auth.session.retrieve<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
</div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Looks like this when it fails<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">content.js:21 Loading Hatch relay content script<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">DevTools failed to load source map: Could not load content for
<a href="https://evergreen.owwl.org/upup.min.js.map" target="_blank">https://evergreen.owwl.org/upup.min.js.map</a>: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">DevTools failed to load source map: Could not load content for
<a href="https://evergreen.owwl.org/js/ui/default/staff/build/css/bootstrap.min.css.map" target="_blank">
https://evergreen.owwl.org/js/ui/default/staff/build/css/bootstrap.min.css.map</a>: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">core.bundle.js:1 egNet open-ils.auth.session.retrieve<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">opensrf_ws.js:46 pending count 1<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">opensrf_ws.js:59 connecting websocket to wss://<a href="http://evergreen.owwl.org:443/osrf-websocket-translator" target="_blank">evergreen.owwl.org:443/osrf-websocket-translator</a><o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">DevTools failed to load source map: Could not load content for
<a href="https://evergreen.owwl.org/js/ui/default/staff/build/js/lovefield.min.js.map" target="_blank">
https://evergreen.owwl.org/js/ui/default/staff/build/js/lovefield.min.js.map</a>: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">DevTools failed to load source map: Could not load content for
<a href="https://evergreen.owwl.org/js/ui/default/staff/build/js/moment-with-locales.min.js.map" target="_blank">
https://evergreen.owwl.org/js/ui/default/staff/build/js/moment-with-locales.min.js.map</a>: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">DevTools failed to load source map: Could not load content for
<a href="https://evergreen.owwl.org/js/ui/default/staff/build/js/iframeResizer.map" target="_blank">
https://evergreen.owwl.org/js/ui/default/staff/build/js/iframeResizer.map</a>: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">jquery.min.js:2 [Violation] 'setTimeout' handler took 55ms<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">opensrf_ws.js:69 websocket.onopen()<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">opensrf_ws.js:72 pending count 1<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">core.bundle.js:1 sending to Hatch: {"key":"eg.workstation.all","action":"get","msgid":1}<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Help? <o:p></o:p></span></p>
</div>
</div>
</div>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Bob Wicksall<br>
Computer and Network Services Manager<br>
<br>
Pioneer Library System<br>
2557 State Rt. 21<br>
Canandaigua, New York 14424<br>
<br>
Voice: (585) 394-8260 ext. 1110<br>
Fax: (585) 394-1935<o:p></o:p></span></p>
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<p class="MsoNormal">_______________________________________________<br>
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<a href="mailto:Evergreen-general@list.evergreen-ils.org" target="_blank">Evergreen-general@list.evergreen-ils.org</a><br>
<a href="http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general" target="_blank">http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general</a><o:p></o:p></p>
</blockquote>
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<p class="MsoNormal">_______________________________________________<br>
Evergreen-general mailing list<br>
<a href="mailto:Evergreen-general@list.evergreen-ils.org" target="_blank">Evergreen-general@list.evergreen-ils.org</a><br>
<a href="http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general" target="_blank">http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general</a><o:p></o:p></p>
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