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I've just caught the tail end of this discussion so I'm not sure if our solution is pertinent to this issue. We use patron's barcode as their authentication for all on-line/digital usage including Overdrive. When we issue a replacement card for a lost or
damaged one, we always ask if the patron uses the digital library. If the answer is yes, then we have a couple of staff members (it's not something everyone is authorized to do) who log into Overdrive support and merge the old and new records. This gives
patron access to any holds on the card that was just deactivated with issuance of a new card. </div>
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<b><i><span style="margin:0px; font-size:9pt; font-family:"Calibri Light",sans-serif; color:rgb(79,103,145)">Respect. Honesty. Integrity. Collaboration. Equity</span></i></b></p>
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<div id="divRplyFwdMsg" dir="ltr"><font face="Calibri, sans-serif" color="#000000" style="font-size:11pt"><b>From:</b> Evergreen-general <evergreen-general-bounces@list.evergreen-ils.org> on behalf of Diane Disbro via Evergreen-general <evergreen-general@list.evergreen-ils.org><br>
<b>Sent:</b> Thursday, January 27, 2022 11:57 AM<br>
<b>To:</b> Jessica Woolford <jwoolford@biblio.org><br>
<b>Cc:</b> Evergreen Discussion Group <evergreen-general@list.evergreen-ils.org><br>
<b>Subject:</b> Re: [Evergreen-general] Old Barcode/Username Change</font>
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<div dir="ltr">There's the key. Both the old and new barcodes need to be active. We don't like patrons to have two active barcodes.
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<div dir="ltr"><font face="arial black, sans-serif">Diane Disbro</font></div>
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<div>Pronouns: she/her</div>
<div>Circulation Coordinator</div>
<div>Scenic Regional Library</div>
<div>251 Union Plaza Drive</div>
<div>Union, MO 63084</div>
<div>(636) 583-0652 ext 110</div>
<div><span style="font-family:Raleway"><font color="#000000"><a href="mailto:ddisbro@scenicregional.org" target="_blank">ddisbro@scenicregional.org</a></font></span></div>
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<div dir="ltr" class="x_gmail_attr">On Thu, Jan 27, 2022 at 10:52 AM Jessica Woolford <<a href="mailto:jwoolford@biblio.org">jwoolford@biblio.org</a>> wrote:<br>
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<div>Just want to offer some clarification. Before Bibliomation's upgrade to 3.6.5, if a patron's username matched their inactive barcode, they could still log into the OPAC, but the old barcode wouldn't work even though it was their username (I think because
of this bug: <a href="https://bugs.launchpad.net/evergreen/+bug/1255561" target="_blank">
https://bugs.launchpad.net/evergreen/+bug/1255561</a>). After the upgrade, if their username was an old inactive barcode, they could not login at all in the TPAC version of the OPAC, even with their new barcode. We tested this on a test system we have running
the Bootstrap OPAC, and the behavior is the same as it was in TPAC prior to our upgrade (they could log in with the new barcode but not the old one). Some community members generously tested this on TPAC running a later version, but were not able to replicate
what we were seeing. So, we need to make sure there isn't some customization or unique configuration we're running that's causing this, but since we're going to be transitioning to Bootstrap eventually anyway and it's not a problem there, we felt a short term
solution might be best. So, we wrote some SQL to update usernames of the affected patrons to their new barcodes.<br>
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<div>Our consortium only uses barcodes to authenticate to OverDrive, so they still would have had a problem logging into that service. We have learned that some of our libraries just leave the old barcode as active so they can continue to use it for OverDrive.
The other option is that you can merge user IDs in OverDrive Marketplace (video on this here:
<a href="https://resources.overdrive.com/merging-user-ids/" target="_blank">https://resources.overdrive.com/merging-user-ids/</a>).<br>
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<div dir="ltr" class="x_gmail_attr">On Thu, Jan 27, 2022 at 11:12 AM Diane Disbro via Evergreen-general <<a href="mailto:evergreen-general@list.evergreen-ils.org" target="_blank">evergreen-general@list.evergreen-ils.org</a>> wrote:<br>
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<div dir="ltr">And I appreciate the opportunity to ask questions about this! Some of our patrons don't want to replace lost cards because they have set up accounts with OverDrive and don't want to have to start over. If they DON'T need to start over, we can
tell them to continue to use their old number for their username.
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<div dir="ltr"><font face="arial black, sans-serif">Diane Disbro</font></div>
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<div>Pronouns: she/her</div>
<div>Circulation Coordinator</div>
<div>Scenic Regional Library</div>
<div>251 Union Plaza Drive</div>
<div>Union, MO 63084</div>
<div>(636) 583-0652 ext 110</div>
<div><span style="font-family:Raleway"><font color="#000000"><a href="mailto:ddisbro@scenicregional.org" target="_blank">ddisbro@scenicregional.org</a></font></span></div>
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<div dir="ltr" class="x_gmail_attr">On Thu, Jan 27, 2022 at 10:06 AM Dawn Dale via Evergreen-general <<a href="mailto:evergreen-general@list.evergreen-ils.org" target="_blank">evergreen-general@list.evergreen-ils.org</a>> wrote:<br>
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<div dir="ltr">No worries! <br clear="all">
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<p dir="ltr" style="line-height:1.38; margin-top:0pt; margin-bottom:0pt"><font face="Verdana" color="#1e439b"><span style="font-size:14.6667px; white-space:pre-wrap"><b>Dawn Dale, PINES Services Specialist - Circulation</b></span></font></p>
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Public Library Service</span></p>
<p dir="ltr" style="line-height:1.38; margin-top:0pt; margin-bottom:0pt"><span style="font-size:9pt; font-family:Verdana; color:rgb(30,67,155); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">2872
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<p dir="ltr" style="line-height:1.38; margin-top:0pt; margin-bottom:0pt"><font face="Verdana" color="#1e439b"><span style="font-size:12px; white-space:pre-wrap">(404) 291-2800,
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<div dir="ltr" class="x_gmail_attr">On Thu, Jan 27, 2022 at 11:04 AM Gina Monti <<a href="mailto:gmonti@biblio.org" target="_blank">gmonti@biblio.org</a>> wrote:<br>
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<div dir="ltr">Sorry, all on the Evergreen discussion page! I sent this to the wrong email list-please disregard.
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<div>It's supposed to go to our consortium's Evergreen list. This is a Bibliomation situation we're fixing.</div>
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<div dir="ltr" class="x_gmail_attr">On Thu, Jan 27, 2022 at 11:01 AM Dawn Dale <<a href="mailto:ddale@georgialibraries.org" target="_blank">ddale@georgialibraries.org</a>> wrote:<br>
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<div dir="ltr">Hi Gina,
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<div>We have seen some of this as well though I don't have any specific example to share with you. I was going to open a bug but if you want to do that I will add heat.</div>
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<p dir="ltr" style="line-height:1.38; margin-top:0pt; margin-bottom:0pt"><font face="Verdana" color="#1e439b"><span style="font-size:14.6667px; white-space:pre-wrap"><b>Dawn Dale, PINES Services Specialist - Circulation</b></span></font></p>
<p dir="ltr" style="line-height:1.38; margin-top:0pt; margin-bottom:0pt"></p>
<hr>
<p></p>
<p dir="ltr" style="line-height:1.38; margin-top:0pt; margin-bottom:0pt"><span style="font-size:10pt; font-family:Verdana; color:rgb(0,0,0); background-color:transparent; font-weight:700; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap"></span><span style="font-size:9pt; font-family:Verdana; color:rgb(30,67,155); background-color:transparent; font-weight:700; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">Georgia
Public Library Service</span></p>
<p dir="ltr" style="line-height:1.38; margin-top:0pt; margin-bottom:0pt"><span style="font-size:9pt; font-family:Verdana; color:rgb(30,67,155); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">2872
Woodcock Blvd, Suite 250 | Atlanta, GA 30341</span></p>
<p dir="ltr" style="line-height:1.38; margin-top:0pt; margin-bottom:0pt"><font face="Verdana" color="#1e439b"><span style="font-size:12px; white-space:pre-wrap">(404) 291-2800,
<a href="mailto:ddale@georgialibraries.org" target="_blank">ddale@georgialibraries.org</a></span></font></p>
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<p dir="ltr" style="line-height:1.2; margin-top:0pt; margin-bottom:0pt"><a href="https://www.facebook.com/georgialibraries" target="_blank" style="text-decoration:none"><span style="font-size:9pt; font-family:Verdana; color:rgb(17,85,204); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:underline; vertical-align:baseline; white-space:pre-wrap"><span style="border:medium none; display:inline-block; overflow:hidden; width:36px; height:36px"><img width="36" height="36" style="margin-left:0px; margin-top:0px" src="https://lh5.googleusercontent.com/-PNZn_wjTxQDm-erFvg4FiI4Vud41GLPk9fi9OQWFzMN0igTnwFLe19POWzN27E40TJCjGE_0od7pUI4z-lRiNqzUf-7a2f4HyCqOiHFXIsdgKP5yBTLTnFvLD9z7g3JxFFTXzfv"></span></span></a><a href="https://www.twitter.com/georgialibs" target="_blank" style="text-decoration:none"><span style="font-size:10pt; font-family:Verdana; color:rgb(17,85,204); background-color:transparent; font-weight:400; font-style:normal; font-variant:normal; text-decoration:underline; vertical-align:baseline; white-space:pre-wrap"><span style="border:medium none; display:inline-block; overflow:hidden; width:35px; height:35px"><img width="35" height="35" style="margin-left:0px; margin-top:0px" src="https://lh4.googleusercontent.com/L_G4B48NmKeAxhOIjrPcoCwkJLr1pWBABC35hvszH4938or6dpqo3Asfu6PjBBSiec3z_Yc7ymRoCClgDxqa07Ml6cM1SyijIdGdb4ZtEcGUDSBGMM7gx-hNOCesD8LmC9Q7mEsb"></span></span></a><a href="https://www.instagram.com/georgialibraries/" target="_blank" style="text-decoration:none"><span style="font-size:11pt; font-family:Verdana; color:rgb(17,85,204); background-color:transparent; font-weight:700; font-style:normal; font-variant:normal; text-decoration:underline; vertical-align:baseline; white-space:pre-wrap"><span style="border:medium none; display:inline-block; overflow:hidden; width:34px; height:34px"><img width="34" height="34" style="margin-left:0px; margin-top:0px" src="https://lh4.googleusercontent.com/tVQr_wVnEYwUk-AaAJBIDYcqJ_HcoZEewLhGpwA4ifMT_LsFTK0Pua1kqH1t2Ni9TH7JaPo04zqB_8rN72r8vB3HqQ2xNifWJj_V6nL3Aoqr3XY49GjOZcByMIBrYyJ-B6JBM51r"></span></span></a></p>
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<p dir="ltr" style="line-height:1.2; margin-top:0pt; margin-bottom:0pt"><a href="http://georgialibraries.org/subscription" target="_blank" style="text-decoration:none"><span style="font-size:10pt; font-family:Verdana; color:rgb(17,85,204); background-color:rgb(255,255,255); font-weight:400; font-style:italic; font-variant:normal; text-decoration:underline; vertical-align:baseline; white-space:pre-wrap">Join
our email list</span></a><span style="font-size:10pt; font-family:Verdana; color:rgb(0,0,0); background-color:rgb(255,255,255); font-weight:400; font-style:italic; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">
</span><span style="font-size:10pt; font-family:Verdana; color:rgb(67,67,67); background-color:rgb(255,255,255); font-weight:400; font-style:italic; font-variant:normal; text-decoration:none; vertical-align:baseline; white-space:pre-wrap">for stories of Georgia
libraries making an impact in our communities.</span></p>
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</span>
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<br>
<div class="x_gmail_quote">
<div dir="ltr" class="x_gmail_attr">On Thu, Jan 27, 2022 at 10:37 AM Gina Monti via Evergreen-general <<a href="mailto:evergreen-general@list.evergreen-ils.org" target="_blank">evergreen-general@list.evergreen-ils.org</a>> wrote:<br>
</div>
<blockquote class="x_gmail_quote" style="margin:0px 0px 0px 0.8ex; border-left:1px solid rgb(204,204,204); padding-left:1ex">
<div dir="ltr">
<div>Hello Everyone,</div>
<div><br>
</div>
We contacted library directors individually on Friday with information on the issue some patrons were experiencing logging in through the OPAC. In short, older barcodes that were saved as their usernames needed to be changed to their current barcode in order
to gain access. Today we have globally changed all the affected patrons to have their usernames reflect their current barcode.<br>
<br>
We produced shared buckets for each library to keep track of the affected patrons for your records. If you would like your shared bucket ID, please email me off list.<br>
<br>
Thank you most of all for your patience during this situation. A reminder that when you are replacing a barcode, please replace the username if the username isn't set to a unique field that the patron requested.<br clear="all">
<div><br>
</div>
-- <br>
<div dir="ltr">
<div dir="ltr">Gina Monti
<div>Evergreen Systems Specialist</div>
<div>Bibliomation, Inc.</div>
<div>(203) 577-4070 ext. 109</div>
</div>
</div>
</div>
_______________________________________________<br>
Evergreen-general mailing list<br>
<a href="mailto:Evergreen-general@list.evergreen-ils.org" target="_blank">Evergreen-general@list.evergreen-ils.org</a><br>
<a href="http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general" rel="noreferrer" target="_blank">http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general</a><br>
</blockquote>
</div>
</blockquote>
</div>
<br clear="all">
<div><br>
</div>
-- <br>
<div dir="ltr">
<div dir="ltr">Gina Monti
<div>Evergreen Systems Specialist</div>
<div>Bibliomation, Inc.</div>
<div>(203) 577-4070 ext. 109</div>
</div>
</div>
</blockquote>
</div>
_______________________________________________<br>
Evergreen-general mailing list<br>
<a href="mailto:Evergreen-general@list.evergreen-ils.org" target="_blank">Evergreen-general@list.evergreen-ils.org</a><br>
<a href="http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general" rel="noreferrer" target="_blank">http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general</a><br>
</blockquote>
</div>
_______________________________________________<br>
Evergreen-general mailing list<br>
<a href="mailto:Evergreen-general@list.evergreen-ils.org" target="_blank">Evergreen-general@list.evergreen-ils.org</a><br>
<a href="http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general" rel="noreferrer" target="_blank">http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general</a><br>
</blockquote>
</div>
<br clear="all">
<br>
-- <br>
<div dir="ltr">
<div dir="ltr">
<div>
<div dir="ltr">
<div>
<div dir="ltr">
<div>
<div dir="ltr">Jessica Woolford
<div>Evergreen Systems Manager<br>
</div>
<div>Bibliomation, Inc.</div>
<div>24 Wooster Ave.</div>
<div>Waterbury, CT 06708</div>
<div>203-577-4070 ext. 105</div>
</div>
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</blockquote>
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