<div dir="ltr">Another thing I've seen an occasional issue with is if someone has their phone settings set to receive SMS only and not MMS - sometimes it will still go through and get shortened, but sometimes it seems to not go through. <br clear="all"><div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><br><div dir="ltr" style="margin-left:0pt"><table style="border:medium none;border-collapse:collapse"><colgroup><col width="94"><col width="530"></colgroup><tbody><tr style="height:123pt"><td style="vertical-align:top;padding:5pt"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap"><span style="border:none;display:inline-block;overflow:hidden;width:75px;height:75px"><img src="https://lh6.googleusercontent.com/fJoF6o0xl9XByQZmykva1sv2n_cKGUXL_BH4crkpJgSqDu-yU7-5jIypuXBsEuoXCCBAAUQ2jUztJlZDNUVOlwl1bWZIL1W4wmFuEEzCLVMxUyhzdkV7jkcRcdZZni2z8OPz4xJA" style="margin-left:0px;margin-top:0px" width="75" height="75"></span></span></p></td><td style="vertical-align:top;padding:5pt"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;margin-left:9pt"><span style="font-size:11pt;font-family:Verdana;color:rgb(30,67,155);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">Terran McCanna, PINES Program Manager</span></p><hr><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;margin-left:9pt"><span style="font-size:10pt;font-family:Verdana;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"></span><span style="font-size:9pt;font-family:Verdana;color:rgb(30,67,155);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">Georgia Public Library Service | University System of Georgia</span></p><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;margin-left:9pt"><span style="font-size:9pt;font-family:Verdana;color:rgb(30,67,155);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">2872 Woodcock Blvd, Suite 250 l Atlanta, GA 30341</span></p><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;margin-left:9pt"><span style="font-size:9pt;font-family:Verdana;color:rgb(30,67,155);background-color:rgb(255,255,255);font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap">(404) 235-7138</span><span style="font-size:9pt;font-family:Verdana;color:rgb(30,67,155);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"> | <a href="mailto:tmccanna@georgialibraries.org" target="_blank">tmccanna@georgialibraries.org</a> <br></span></p><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt;margin-left:9pt"><span style="font-size:9pt;font-family:Verdana;color:rgb(30,67,155);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre-wrap"><a href="http://help.georgialibraries.org" target="_blank">http://help.georgialibraries.org</a> | <a 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Davis <<a href="mailto:elizabeth.davis@sparkpa.org">elizabeth.davis@sparkpa.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
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<p class="MsoNormal">Terran<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I’m finding it’s a mix depending on the notice so I’m trying to decide which is the best practice. It makes sense to have library specific addresses to make it easier on patrons, but like you said you have to have the SPF records set up
correctly. It’s just odd that 99% AT&T users get our notifications. <u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Elizabeth Davis<u></u><u></u></p>
<p class="MsoNormal">she/her/hers<u></u><u></u></p>
<p class="MsoNormal"><span style="color:black;background:white none repeat scroll 0% 0%">Support & Project Management Specialist</span><u></u><u></u></p>
<p class="MsoNormal">Pennsylvania Integrated Library System (PaILS)<u></u><u></u></p>
<p class="MsoNormal"><a href="http://www.sparkpa.org" target="_blank"><span style="color:rgb(5,99,193)">www.sparkpa.org</span></a><u></u><u></u></p>
<p class="MsoNormal">(717) 256-1627<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><b>From:</b> Terran McCanna <<a href="mailto:tmccanna@georgialibraries.org" target="_blank">tmccanna@georgialibraries.org</a>> <br>
<b>Sent:</b> Wednesday, March 23, 2022 9:50 AM<br>
<b>To:</b> Evergreen Discussion Group <<a href="mailto:evergreen-general@list.evergreen-ils.org" target="_blank">evergreen-general@list.evergreen-ils.org</a>><br>
<b>Cc:</b> Elizabeth Davis <<a href="mailto:elizabeth.davis@sparkpa.org" target="_blank">elizabeth.davis@sparkpa.org</a>><br>
<b>Subject:</b> Re: [Evergreen-general] AT&T SMS notifications<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Is the sending email address the same for all of your outgoing messages?
<u></u><u></u></p>
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<p class="MsoNormal">We use a different sending email for each org unit, but that requires that their SPF records on their domains are set up correctly. If not, receiving service providers will often block the emails. I'm not sure if that could be a problem
you are hitting.<u></u><u></u></p>
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<b><span style="font-family:"Verdana",sans-serif;color:rgb(30,67,155)">Terran McCanna, PINES Program Manager</span></b><u></u><u></u></p>
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<b><span style="font-size:9pt;font-family:"Verdana",sans-serif;color:rgb(30,67,155)">Georgia Public Library Service | University System of Georgia</span></b><u></u><u></u></p>
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<span style="font-size:9pt;font-family:"Verdana",sans-serif;color:rgb(30,67,155)">2872 Woodcock Blvd, Suite 250 l Atlanta, GA 30341</span><u></u><u></u></p>
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<span style="font-size:9pt;font-family:"Verdana",sans-serif;color:rgb(30,67,155);background:white none repeat scroll 0% 0%">(404) 235-7138</span><span style="font-size:9pt;font-family:"Verdana",sans-serif;color:rgb(30,67,155)"> |
<a href="mailto:tmccanna@georgialibraries.org" target="_blank">tmccanna@georgialibraries.org</a>
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<span style="font-size:9pt;font-family:"Verdana",sans-serif;color:rgb(30,67,155)"><a href="http://help.georgialibraries.org" target="_blank">http://help.georgialibraries.org</a> |
<a href="mailto:help@georgialibraries.org" target="_blank">help@georgialibraries.org</a></span><u></u><u></u></p>
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<p class="MsoNormal">On Wed, Mar 23, 2022 at 8:36 AM Elizabeth Davis via Evergreen-general <<a href="mailto:evergreen-general@list.evergreen-ils.org" target="_blank">evergreen-general@list.evergreen-ils.org</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal">Hello<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">I was just wondering if anyone else has problems with AT&T SMS notifications. Overall AT&T users get our SMS notifications, but there seems to be a few patrons who confirm their
numbers and providers and yet still do not get the notifications. The bounce backs state that the recipient cannot be reached. We’ve had users check to confirm they aren’t blocking the messages and that they aren’t going to spam filters. I was just curious
if others were experiencing this and if they found a solution. <u></u><u></u></p>
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<p class="MsoNormal">Thanks,
<u></u><u></u></p>
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<p class="MsoNormal">Elizabeth Davis<u></u><u></u></p>
<p class="MsoNormal">she/her/hers<u></u><u></u></p>
<p class="MsoNormal"><span style="color:black;background:white none repeat scroll 0% 0%">Support & Project Management Specialist</span><u></u><u></u></p>
<p class="MsoNormal">Pennsylvania Integrated Library System (PaILS)<u></u><u></u></p>
<p class="MsoNormal"><a href="http://www.sparkpa.org" target="_blank">www.sparkpa.org</a><u></u><u></u></p>
<p class="MsoNormal">(717) 256-1627<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
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