<div dir="ltr">We've been having issues with texts as well. Some go out, some bounce back but are still received by the patron, some aren't going out at all. The staff are verifying patron numbers and carriers in Evergreen.<div>-Jon</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Mar 24, 2022 at 8:19 AM Elizabeth Davis via Evergreen-general <<a href="mailto:evergreen-general@list.evergreen-ils.org">evergreen-general@list.evergreen-ils.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div lang="EN-US" style="overflow-wrap: break-word;">
<div class="gmail-m_-5976590037118074443WordSection1">
<p class="MsoNormal">Thank you, I will definitely have them take a look at that as well.
<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Elizabeth Davis<u></u><u></u></p>
<p class="MsoNormal">she/her/hers<u></u><u></u></p>
<p class="MsoNormal"><span style="color:black;background:white">Support & Project Management Specialist</span><u></u><u></u></p>
<p class="MsoNormal">Pennsylvania Integrated Library System (PaILS)<u></u><u></u></p>
<p class="MsoNormal"><a href="http://www.sparkpa.org" target="_blank"><span style="color:rgb(5,99,193)">www.sparkpa.org</span></a><u></u><u></u></p>
<p class="MsoNormal">(717) 256-1627<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in">
<p class="MsoNormal"><b>From:</b> Terran McCanna <<a href="mailto:tmccanna@georgialibraries.org" target="_blank">tmccanna@georgialibraries.org</a>> <br>
<b>Sent:</b> Wednesday, March 23, 2022 4:20 PM<br>
<b>To:</b> Elizabeth Davis <<a href="mailto:elizabeth.davis@sparkpa.org" target="_blank">elizabeth.davis@sparkpa.org</a>><br>
<b>Cc:</b> Evergreen Discussion Group <<a href="mailto:evergreen-general@list.evergreen-ils.org" target="_blank">evergreen-general@list.evergreen-ils.org</a>><br>
<b>Subject:</b> Re: [Evergreen-general] AT&T SMS notifications<u></u><u></u></p>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<p class="MsoNormal">Another thing I've seen an occasional issue with is if someone has their phone settings set to receive SMS only and not MMS - sometimes it will still go through and get shortened, but sometimes it seems to not go through.
<br clear="all">
<u></u><u></u></p>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<table border="0" cellspacing="0" cellpadding="0" style="border-collapse:collapse">
<tbody>
<tr style="height:123pt">
<td valign="top" style="padding:5pt;height:123pt">
<p style="margin:0in"><span style="font-family:Arial,sans-serif;color:black;border:1pt none windowtext;padding:0in"><img border="0" width="75" height="75" style="width: 0.7812in; height: 0.7812in;" id="gmail-m_-5976590037118074443_x0000_i1039" src="https://lh6.googleusercontent.com/fJoF6o0xl9XByQZmykva1sv2n_cKGUXL_BH4crkpJgSqDu-yU7-5jIypuXBsEuoXCCBAAUQ2jUztJlZDNUVOlwl1bWZIL1W4wmFuEEzCLVMxUyhzdkV7jkcRcdZZni2z8OPz4xJA"></span><u></u><u></u></p>
</td>
<td valign="top" style="padding:5pt;height:123pt">
<p style="margin-right:0in;margin-bottom:0in;margin-left:9pt">
<b><span style="font-family:Verdana,sans-serif;color:rgb(30,67,155)">Terran McCanna, PINES Program Manager</span></b><u></u><u></u></p>
<div class="MsoNormal" align="center" style="text-align:center">
<hr size="2" width="100%" align="center">
</div>
<p style="margin-right:0in;margin-bottom:0in;margin-left:9pt">
<b><span style="font-size:9pt;font-family:Verdana,sans-serif;color:rgb(30,67,155)">Georgia Public Library Service | University System of Georgia</span></b><u></u><u></u></p>
<p style="margin-right:0in;margin-bottom:0in;margin-left:9pt">
<span style="font-size:9pt;font-family:Verdana,sans-serif;color:rgb(30,67,155)">2872 Woodcock Blvd, Suite 250 l Atlanta, GA 30341</span><u></u><u></u></p>
<p style="margin-right:0in;margin-bottom:0in;margin-left:9pt">
<span style="font-size:9pt;font-family:Verdana,sans-serif;color:rgb(30,67,155);background:white">(404) 235-7138</span><span style="font-size:9pt;font-family:Verdana,sans-serif;color:rgb(30,67,155)"> |
<a href="mailto:tmccanna@georgialibraries.org" target="_blank">tmccanna@georgialibraries.org</a>
</span><u></u><u></u></p>
<p style="margin-right:0in;margin-bottom:0in;margin-left:9pt">
<span style="font-size:9pt;font-family:Verdana,sans-serif;color:rgb(30,67,155)"><a href="http://help.georgialibraries.org" target="_blank">http://help.georgialibraries.org</a> |
<a href="mailto:help@georgialibraries.org" target="_blank">help@georgialibraries.org</a></span><u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p style="margin-right:0in;margin-bottom:0in;margin-left:9pt">
<a href="https://www.facebook.com/georgialibraries" target="_blank"><span style="font-size:9pt;font-family:Verdana,sans-serif;color:rgb(17,85,204);border:1pt none windowtext;padding:0in;text-decoration:none"><img border="0" width="36" height="36" style="width: 0.375in; height: 0.375in;" id="gmail-m_-5976590037118074443_x0000_i1038" src="https://lh4.googleusercontent.com/77DYzuoZ-zqC0pyQuYNKCrWaPuOANHsYTJze0JxE_iK4yW2sCswywdPCC8hCHOIyhO7KKIO-L6dlN1wIqdHFcyJmTa1fuc5Ok34dR8FQTtZHawpgNmovGxjg9RS0-WI74dFDHw0_"></span></a><a href="https://www.twitter.com/georgialibs" target="_blank"><span style="font-size:10pt;font-family:Verdana,sans-serif;color:rgb(17,85,204);border:1pt none windowtext;padding:0in;text-decoration:none"><img border="0" width="35" height="35" style="width: 0.3645in; height: 0.3645in;" id="gmail-m_-5976590037118074443_x0000_i1037" src="https://lh4.googleusercontent.com/1bKX66xWgHe-v5FD5l-hYX4FrZDXi1Y2aKr0DZLDA_oEHy7s01WVqgVilQcwGBzRQZAg3yOePmZncGwtiYGSgavOkb0T5Tj3c46iUJ7ZE7h-MUEhVwXQs7Oc3cahIYMN2SGlk_6b"></span></a><a href="https://www.instagram.com/georgialibraries/" target="_blank"><b><span style="font-family:Verdana,sans-serif;color:rgb(17,85,204);border:1pt none windowtext;padding:0in;text-decoration:none"><img border="0" width="34" height="34" style="width: 0.3541in; height: 0.3541in;" id="gmail-m_-5976590037118074443_x0000_i1036" src="https://lh3.googleusercontent.com/U7PH5YIQnuRvbeMnGOlJAEPAre7Zqx_I6IDJAtJVwUDCp1-TmjSwP_x21qKx8ApsbcaILIuSpL3Pzau2Rz-phR_4IPcLR4LrIha_JMDHqombNtsfa1uhXcYS02QWTAyYqSf3ES_n"></span></b></a><u></u><u></u></p>
</td>
</tr>
<tr style="height:21pt">
<td colspan="2" valign="top" style="padding:5pt;height:21pt">
<p align="center" style="margin:0in;text-align:center"><a href="http://georgialibraries.org" target="_blank"><i><span style="font-size:10pt;font-family:Verdana,sans-serif;color:rgb(17,85,204);background:white">Join our email list</span></i></a><i><span style="font-size:10pt;font-family:Verdana,sans-serif;color:black;background:white">
</span></i><i><span style="font-size:10pt;font-family:Verdana,sans-serif;color:rgb(67,67,67);background:white">for stories of Georgia libraries making an impact in our communities.</span></i><u></u><u></u></p>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<div>
<p class="MsoNormal">On Wed, Mar 23, 2022 at 9:55 AM Elizabeth Davis <<a href="mailto:elizabeth.davis@sparkpa.org" target="_blank">elizabeth.davis@sparkpa.org</a>> wrote:<u></u><u></u></p>
</div>
<blockquote style="border-top:none;border-right:none;border-bottom:none;border-left:1pt solid rgb(204,204,204);padding:0in 0in 0in 6pt;margin-left:4.8pt;margin-right:0in">
<div>
<div>
<p class="MsoNormal">Terran<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">I’m finding it’s a mix depending on the notice so I’m trying to decide which is the best practice. It makes sense to have library specific addresses to make it easier on patrons,
but like you said you have to have the SPF records set up correctly. It’s just odd that 99% AT&T users get our notifications.
<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Elizabeth Davis<u></u><u></u></p>
<p class="MsoNormal">she/her/hers<u></u><u></u></p>
<p class="MsoNormal"><span style="color:black;background:white">Support & Project Management Specialist</span><u></u><u></u></p>
<p class="MsoNormal">Pennsylvania Integrated Library System (PaILS)<u></u><u></u></p>
<p class="MsoNormal"><a href="http://www.sparkpa.org" target="_blank"><span style="color:rgb(5,99,193)">www.sparkpa.org</span></a><u></u><u></u></p>
<p class="MsoNormal">(717) 256-1627<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<div style="border-right:none currentcolor;border-bottom:none currentcolor;border-left:none currentcolor;border-top:1pt solid currentcolor;padding:3pt 0in 0in">
<p class="MsoNormal"><b>From:</b> Terran McCanna <<a href="mailto:tmccanna@georgialibraries.org" target="_blank">tmccanna@georgialibraries.org</a>>
<br>
<b>Sent:</b> Wednesday, March 23, 2022 9:50 AM<br>
<b>To:</b> Evergreen Discussion Group <<a href="mailto:evergreen-general@list.evergreen-ils.org" target="_blank">evergreen-general@list.evergreen-ils.org</a>><br>
<b>Cc:</b> Elizabeth Davis <<a href="mailto:elizabeth.davis@sparkpa.org" target="_blank">elizabeth.davis@sparkpa.org</a>><br>
<b>Subject:</b> Re: [Evergreen-general] AT&T SMS notifications<u></u><u></u></p>
</div>
<p class="MsoNormal"> <u></u><u></u></p>
<div>
<div>
<p class="MsoNormal">Is the sending email address the same for all of your outgoing messages?
<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">We use a different sending email for each org unit, but that requires that their SPF records on their domains are set up correctly. If not, receiving service providers will often
block the emails. I'm not sure if that could be a problem you are hitting.<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<div>
<p class="MsoNormal"> <u></u><u></u></p>
<div>
<table border="0" cellspacing="0" cellpadding="0" style="border-collapse:collapse">
<tbody>
<tr style="height:123pt">
<td valign="top" style="padding:5pt;height:123pt">
<p style="margin:0in"><span style="font-family:Arial,sans-serif;color:black;border:1pt none windowtext;padding:0in"><img border="0" width="75" height="75" style="width: 0.7812in; height: 0.7812in;" id="gmail-m_-5976590037118074443_x0000_i1035" src="https://lh6.googleusercontent.com/fJoF6o0xl9XByQZmykva1sv2n_cKGUXL_BH4crkpJgSqDu-yU7-5jIypuXBsEuoXCCBAAUQ2jUztJlZDNUVOlwl1bWZIL1W4wmFuEEzCLVMxUyhzdkV7jkcRcdZZni2z8OPz4xJA"></span><u></u><u></u></p>
</td>
<td valign="top" style="padding:5pt;height:123pt">
<p style="margin-right:0in;margin-bottom:0in;margin-left:9pt">
<b><span style="font-family:Verdana,sans-serif;color:rgb(30,67,155)">Terran McCanna, PINES Program Manager</span></b><u></u><u></u></p>
<div class="MsoNormal" align="center" style="text-align:center">
<hr size="2" width="100%" align="center">
</div>
<p style="margin-right:0in;margin-bottom:0in;margin-left:9pt">
<b><span style="font-size:9pt;font-family:Verdana,sans-serif;color:rgb(30,67,155)">Georgia Public Library Service | University System of Georgia</span></b><u></u><u></u></p>
<p style="margin-right:0in;margin-bottom:0in;margin-left:9pt">
<span style="font-size:9pt;font-family:Verdana,sans-serif;color:rgb(30,67,155)">2872 Woodcock Blvd, Suite 250 l Atlanta, GA 30341</span><u></u><u></u></p>
<p style="margin-right:0in;margin-bottom:0in;margin-left:9pt">
<span style="font-size:9pt;font-family:Verdana,sans-serif;color:rgb(30,67,155);background:white">(404) 235-7138</span><span style="font-size:9pt;font-family:Verdana,sans-serif;color:rgb(30,67,155)"> |
<a href="mailto:tmccanna@georgialibraries.org" target="_blank">tmccanna@georgialibraries.org</a>
</span><u></u><u></u></p>
<p style="margin-right:0in;margin-bottom:0in;margin-left:9pt">
<span style="font-size:9pt;font-family:Verdana,sans-serif;color:rgb(30,67,155)"><a href="http://help.georgialibraries.org" target="_blank">http://help.georgialibraries.org</a> |
<a href="mailto:help@georgialibraries.org" target="_blank">help@georgialibraries.org</a></span><u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p style="margin-right:0in;margin-bottom:0in;margin-left:9pt">
<a href="https://www.facebook.com/georgialibraries" target="_blank"><span style="font-size:9pt;font-family:Verdana,sans-serif;color:rgb(17,85,204);border:1pt none windowtext;padding:0in;text-decoration:none"><img border="0" width="36" height="36" style="width: 0.375in; height: 0.375in;" id="gmail-m_-5976590037118074443_x0000_i1034" src="https://lh4.googleusercontent.com/77DYzuoZ-zqC0pyQuYNKCrWaPuOANHsYTJze0JxE_iK4yW2sCswywdPCC8hCHOIyhO7KKIO-L6dlN1wIqdHFcyJmTa1fuc5Ok34dR8FQTtZHawpgNmovGxjg9RS0-WI74dFDHw0_"></span></a><a href="https://www.twitter.com/georgialibs" target="_blank"><span style="font-size:10pt;font-family:Verdana,sans-serif;color:rgb(17,85,204);border:1pt none windowtext;padding:0in;text-decoration:none"><img border="0" width="35" height="35" style="width: 0.3645in; height: 0.3645in;" id="gmail-m_-5976590037118074443_x0000_i1033" src="https://lh4.googleusercontent.com/1bKX66xWgHe-v5FD5l-hYX4FrZDXi1Y2aKr0DZLDA_oEHy7s01WVqgVilQcwGBzRQZAg3yOePmZncGwtiYGSgavOkb0T5Tj3c46iUJ7ZE7h-MUEhVwXQs7Oc3cahIYMN2SGlk_6b"></span></a><a href="https://www.instagram.com/georgialibraries/" target="_blank"><b><span style="font-family:Verdana,sans-serif;color:rgb(17,85,204);border:1pt none windowtext;padding:0in;text-decoration:none"><img border="0" width="34" height="34" style="width: 0.3541in; height: 0.3541in;" id="gmail-m_-5976590037118074443_x0000_i1032" src="https://lh3.googleusercontent.com/U7PH5YIQnuRvbeMnGOlJAEPAre7Zqx_I6IDJAtJVwUDCp1-TmjSwP_x21qKx8ApsbcaILIuSpL3Pzau2Rz-phR_4IPcLR4LrIha_JMDHqombNtsfa1uhXcYS02QWTAyYqSf3ES_n"></span></b></a><u></u><u></u></p>
</td>
</tr>
<tr style="height:21pt">
<td colspan="2" valign="top" style="padding:5pt;height:21pt">
<p align="center" style="margin:0in;text-align:center"><a href="http://georgialibraries.org" target="_blank"><i><span style="font-size:10pt;font-family:Verdana,sans-serif;color:rgb(17,85,204);background:white">Join our email list</span></i></a><i><span style="font-size:10pt;font-family:Verdana,sans-serif;color:black;background:white">
</span></i><i><span style="font-size:10pt;font-family:Verdana,sans-serif;color:rgb(67,67,67);background:white">for stories of Georgia libraries making an impact in our communities.</span></i><u></u><u></u></p>
</td>
</tr>
</tbody>
</table>
</div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
</div>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"> <u></u><u></u></p>
<div>
<div>
<p class="MsoNormal">On Wed, Mar 23, 2022 at 8:36 AM Elizabeth Davis via Evergreen-general <<a href="mailto:evergreen-general@list.evergreen-ils.org" target="_blank">evergreen-general@list.evergreen-ils.org</a>>
wrote:<u></u><u></u></p>
</div>
<blockquote style="border-top:none currentcolor;border-right:none currentcolor;border-bottom:none currentcolor;border-left:1pt solid rgb(204,204,204);padding:0in 0in 0in 6pt;margin:5pt 0in 5pt 4.8pt">
<div>
<div>
<p class="MsoNormal">Hello<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">I was just wondering if anyone else has problems with AT&T SMS notifications. Overall AT&T users get our SMS notifications, but there seems to be a few patrons who confirm their
numbers and providers and yet still do not get the notifications. The bounce backs state that the recipient cannot be reached. We’ve had users check to confirm they aren’t blocking the messages and that they aren’t going to spam filters. I was just curious
if others were experiencing this and if they found a solution. <u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Thanks,
<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Elizabeth Davis<u></u><u></u></p>
<p class="MsoNormal">she/her/hers<u></u><u></u></p>
<p class="MsoNormal"><span style="color:black;background:white">Support & Project Management Specialist</span><u></u><u></u></p>
<p class="MsoNormal">Pennsylvania Integrated Library System (PaILS)<u></u><u></u></p>
<p class="MsoNormal"><a href="http://www.sparkpa.org" target="_blank">www.sparkpa.org</a><u></u><u></u></p>
<p class="MsoNormal">(717) 256-1627<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
</div>
<p class="MsoNormal">_______________________________________________<br>
Evergreen-general mailing list<br>
<a href="mailto:Evergreen-general@list.evergreen-ils.org" target="_blank">Evergreen-general@list.evergreen-ils.org</a><br>
<a href="http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general" target="_blank">http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general</a><u></u><u></u></p>
</blockquote>
</div>
</div>
</div>
</blockquote>
</div>
</div>
</div>
_______________________________________________<br>
Evergreen-general mailing list<br>
<a href="mailto:Evergreen-general@list.evergreen-ils.org" target="_blank">Evergreen-general@list.evergreen-ils.org</a><br>
<a href="http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general" rel="noreferrer" target="_blank">http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general</a><br>
</blockquote></div>