<div dir="ltr">I can't speak from the end user perspective but I have done a setup of iTivia from the side of getting the notification data to them and that part was pretty painless. The rest may be painless as well but it was an existing iTivia system so I wasn't present for initial setup.</div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, May 17, 2022 at 2:07 PM Frasur, Ruth <<a href="mailto:RFrasur@library.in.gov">RFrasur@library.in.gov</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div lang="EN-US">
<div class="gmail-m_-6619753326797291653WordSection1">
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)">Well, I’m pretty open. Full disclosure – we’re investigating i-tiva right now, and they do offer this added functionality. Our current provider (and this is
me having never dealt with any of this before), Indiana Telephone, is deprecating their T1 and [insert some other technological word here] service. It sounds like we’re going to have to run some new physical wiring along with our prices going up. So, at
this point, I’m looking for anything that Evergreen libraries have implemented – good, bad, and maybe less attractive than super attractive.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(31,73,125)"><u></u> <u></u></span></p>
<div>
<p class="MsoNormal"><b><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(15,92,26)">Ruth Frasur<u></u><u></u></span></b></p>
<p class="MsoNormal"><i><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(15,92,26)">Interim Coordinator</span></i><i><span style="font-size:11pt;font-family:Calibri,sans-serif;color:black"> -
</span></i><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(15,92,26)">Evergreen Indiana Library Consortium<u></u><u></u></span></p>
<p class="MsoNormal"><i><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(15,92,26)">Coordinator</span></i><span style="font-size:11pt;font-family:Calibri,sans-serif;color:rgb(15,92,26)"> – Evergreen Community Development Initiative</span><i><span style="font-size:11pt;font-family:Calibri,sans-serif;color:black"><u></u><u></u></span></i></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:black">Indiana State Library<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:black">140 N Senate Ave<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:black">Indianapolis, IN 46204<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt;font-family:Calibri,sans-serif;color:black">(317) 232-3691<u></u><u></u></span></p>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11pt;font-family:Calibri,sans-serif">From:</span></b><span style="font-size:11pt;font-family:Calibri,sans-serif"> Rogan Hamby [mailto:<a href="mailto:rogan.hamby@equinoxoli.org" target="_blank">rogan.hamby@equinoxoli.org</a>]
<br>
<b>Sent:</b> Tuesday, May 17, 2022 2:02 PM<br>
<b>To:</b> Evergreen Discussion Group <<a href="mailto:evergreen-general@list.evergreen-ils.org" target="_blank">evergreen-general@list.evergreen-ils.org</a>><br>
<b>Cc:</b> Frasur, Ruth <<a href="mailto:RFrasur@library.IN.gov" target="_blank">RFrasur@library.IN.gov</a>><br>
<b>Subject:</b> Re: [Evergreen-general] Phone notification solutions<u></u><u></u></span></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span style="font-family:Arial,sans-serif;color:red">**** This is an EXTERNAL email. Exercise caution. DO NOT open attachments or click links from unknown senders or unexpected email. ****</span>
<u></u><u></u></p>
<div class="MsoNormal" align="center" style="text-align:center">
<hr size="3" width="100%" align="center">
</div>
<div>
<div>
<p class="MsoNormal">Hi Ruth, <u></u><u></u></p>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">Just a quick qualifying question. Are we talking about notifications only or are you also looking for a system that people can call in to and interact with (renewals, check accounts, etc...) ?<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<div>
<p class="MsoNormal">On Tue, May 17, 2022 at 1:59 PM Frasur, Ruth via Evergreen-general <<a href="mailto:evergreen-general@list.evergreen-ils.org" target="_blank">evergreen-general@list.evergreen-ils.org</a>> wrote:<u></u><u></u></p>
</div>
<blockquote style="border-top:none;border-right:none;border-bottom:none;border-left:1pt solid rgb(204,204,204);padding:0in 0in 0in 6pt;margin-left:4.8pt;margin-right:0in">
<div>
<div>
<p class="MsoNormal">I’m back once again to ask for your support.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Evergreen Indiana is investigating telephony solutions to replace our long-serving asterisk server. In particular, I’m wondering if any of you have implemented some type of VoIP
solution or maybe something I’ve never heard of in my whole life.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"><b><span style="color:rgb(15,92,26)">Ruth Frasur</span></b><u></u><u></u></p>
<p class="MsoNormal"><i><span style="color:rgb(15,92,26)">Interim Coordinator</span><span style="color:black"> -
</span></i><span style="color:rgb(15,92,26)">Evergreen Indiana Library Consortium</span><u></u><u></u></p>
<p class="MsoNormal"><i><span style="color:rgb(15,92,26)">Coordinator</span></i><span style="color:rgb(15,92,26)"> – Evergreen Community Development Initiative</span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:black">Indiana State Library</span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:black">140 N Senate Ave</span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:black">Indianapolis, IN 46204</span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:black">(317) 232-3691</span><u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
</div>
<p class="MsoNormal">_______________________________________________<br>
Evergreen-general mailing list<br>
<a href="mailto:Evergreen-general@list.evergreen-ils.org" target="_blank">Evergreen-general@list.evergreen-ils.org</a><br>
<a href="https://protect2.fireeye.com/v1/url?k=31323334-50bba2bf-31367a34-4544474f5631-2865476d45623b25&q=1&e=f7d28869-057f-4d7c-9fb3-d858ba5f29b7&u=http%3A%2F%2Flist.evergreen-ils.org%2Fcgi-bin%2Fmailman%2Flistinfo%2Fevergreen-general" target="_blank">http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general</a><u></u><u></u></p>
</blockquote>
</div>
</div>
</div>
</div>
</blockquote></div>