<div dir="ltr">Hi Stuart, <div><br></div><div>So far, we only have 1 set of lockers, and it's located on premises. We chose not to include an integrated book return unit with the lockers since we already have a traditional book drop nearby, but most vendors do offer return units — some even with the ability to check items in. Future plans include installation of additional units in population centers in our service area that do not have a nearby library, and we will likely include integrated return bins in those installations.<div><br></div><div>Account blocks in Evergreen will prevent pickup of held items unless the locker vendor can ignore specified blocks (ours currently cannot). To work around this, we increased our checkout limit to hopefully avoid situations in which patrons may exceed their limit even though they have returned books in the book drop on the same visit. We also changed the library setting "Block hold request if hold recipient privileges have expired" to TRUE in the hope that patrons with expired accounts will realize there is an issue while placing the hold instead of when they are trying to pick up items after hours, and we are not here to assist them.</div><div><br></div><div><br></div><div>Hope this helps,</div><div><br></div><div><div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div dir="ltr"><p class="MsoNormal"><font size="4"><a name="SignatureSanitizer__MailAutoSig"><b>Dustin Mobley </b></a>| Technology Coordinator</font><span style="font-size:14pt"></span></p><p class="MsoNormal">Public
Library of Johnston County & Smithfield</p><p class="MsoNormal">305
East Market Street | Smithfield,
NC 27577</p><p class="MsoNormal"><br></p><p class="MsoNormal"><a href="mailto:dmobley@pljcs.org" target="_blank"><span style="color:rgb(5,99,193)">dmobley@pljcs.org</span></a> |
<a href="http://www.pljcs.org/" target="_blank"><span style="color:rgb(5,99,193)">www.pljcs.org</span></a></p><p class="MsoNormal"><span style="font-size:x-small"><br></span></p><p class="MsoNormal">984.230.4446 | Direct Dial</p><p class="MsoNormal">984.985.BOOK | Library</p><p class="MsoNormal">
</p><p class="MsoNormal">919.934.8084 | Fax</p></div></div></div></div><br></div></div></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, May 24, 2022 at 2:00 PM Forrest, Stuart via Evergreen-general <<a href="mailto:evergreen-general@list.evergreen-ils.org">evergreen-general@list.evergreen-ils.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div lang="EN-US" style="overflow-wrap: break-word;">
<div class="gmail-m_-4561278637938275271WordSection1">
<p class="MsoNormal">Hi<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Beaufort library is looking at doing the same. How do you handle returns and checking these off the Patron’s account.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Stuart<u></u><u></u></p>
<p class="MsoNormal">Beaufort County Library<u></u><u></u></p>
<p class="MsoNormal">Beaufort, SC<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<div style="border-right:none;border-bottom:none;border-left:none;border-top:1pt solid rgb(225,225,225);padding:3pt 0in 0in">
<p class="MsoNormal"><b>From:</b> Evergreen-general <<a href="mailto:evergreen-general-bounces@list.evergreen-ils.org" target="_blank">evergreen-general-bounces@list.evergreen-ils.org</a>>
<b>On Behalf Of </b>Dustin Mobley via Evergreen-general<br>
<b>Sent:</b> Tuesday, May 24, 2022 1:41 PM<br>
<b>To:</b> Evergreen Discussion Group <<a href="mailto:evergreen-general@list.evergreen-ils.org" target="_blank">evergreen-general@list.evergreen-ils.org</a>><br>
<b>Cc:</b> Dustin Mobley <<a href="mailto:dmobley@pljcs.org" target="_blank">dmobley@pljcs.org</a>><br>
<b>Subject:</b> Re: [Evergreen-general] Pickup Locker Question<u></u><u></u></p>
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</div>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal" style="margin-bottom:12pt"><span style="font-size:12pt;font-family:Arial,sans-serif;color:red">[EXTERNAL EMAIL] Please report any suspicious attachments, links, or requests for sensitive information to the Beaufort County IT Division
at <a href="mailto:helpdesk@bcgov.net" target="_blank">helpdesk@bcgov.net</a> or to 843-255-7000.
</span><u></u><u></u></p>
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<div>
<p class="MsoNormal">We just installed a set of smart lockers for 24/7 Hold Pickups. The vendor we chose uses a SIP2 connection to interact with Evergreen which can be encrypted using tunneling.
<u></u><u></u></p>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">In our case, patrons scan their library cards to open their assigned locker instead of using a code. Once the locker opens, the checkout is recorded in Evergreen through the SIP connection, and the record for that locker is cleared from
the database residing on the kiosk computer built into the lockers.<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
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<div>
<p class="MsoNormal"><a name="m_-4561278637938275271_SignatureSanitizer__MailAutoSig"><b><span style="font-size:13.5pt">Dustin Mobley </span></b></a><span></span><span style="font-size:13.5pt">| Technology
Coordinator</span><u></u><u></u></p>
<p class="MsoNormal">Public Library of Johnston County & Smithfield<u></u><u></u></p>
<p class="MsoNormal">305 East Market Street | Smithfield, NC 27577<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><a href="mailto:dmobley@pljcs.org" target="_blank"><span style="color:rgb(5,99,193)">dmobley@pljcs.org</span></a> |
<a href="https://urldefense.com/v3/__http:/www.pljcs.org/__;!!H5U1HoZiDaw1SX31!BEjjpUbxA4Gh-DkQbAksQChu-XWMCD64ouyMraem4XDxcnkic1UtDa2cg5BcevVQILxpdz8Aye_xXkorkXA_HsKzgRnZYS6hljGOsw$" target="_blank">
<span style="color:rgb(5,99,193)">www.pljcs.org</span></a><u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">984.230.4446 | Direct Dial<u></u><u></u></p>
<p class="MsoNormal">984.985.BOOK | Library<u></u><u></u></p>
<p class="MsoNormal">919.934.8084 | Fax<u></u><u></u></p>
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</div>
</div>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<div>
<p class="MsoNormal">On Mon, May 23, 2022 at 3:19 PM Gina Monti via Evergreen-general <<a href="mailto:evergreen-general@list.evergreen-ils.org" target="_blank">evergreen-general@list.evergreen-ils.org</a>> wrote:<u></u><u></u></p>
</div>
<blockquote style="border-top:none;border-right:none;border-bottom:none;border-left:1pt solid rgb(204,204,204);padding:0in 0in 0in 6pt;margin-left:4.8pt;margin-right:0in">
<div>
<p class="MsoNormal"> Hi All, <u></u><u></u></p>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">We're about to have a conversation with a company that offers pickup lockers as a service (something like curbside pickup but they send a code for patrons to use to unlock and retrieve their items outside of the building). The main focus
of our discussion will be patron data extraction such as phone numbers, addresses, email addresses, etc. <u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Obviously, this is a privacy concern and we wanted to ask if other consortia/libraries have this experience. Do you have pickup lockers? Do you have some kind of policy in place with patron data extraction? Love to know your thoughts.<u></u><u></u></p>
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<div>
<p class="MsoNormal"><span style="color:rgb(136,136,136)"><u></u> <u></u></span></p>
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<p class="MsoNormal"><u></u> <u></u></p>
</div>
<p class="MsoNormal">-- <u></u><u></u></p>
<div>
<div>
<p class="MsoNormal">Gina Monti <u></u><u></u></p>
<div>
<p class="MsoNormal">Evergreen Systems Specialist<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">Bibliomation, Inc.<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">(203) 577-4070 ext. 109<u></u><u></u></p>
</div>
</div>
</div>
</div>
<p class="MsoNormal">_______________________________________________<br>
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</blockquote>
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</blockquote></div>