<div dir="ltr"><div class="gmail_default" style="font-family:georgia,serif;font-size:small;color:#666666">This issue reminded me of a patron inquiry into why we ask for their cellular provider when choosing SMS for notifications. It led me to learn of email to SMS gateways. Although it won't help fix anything, for your reference see below for a list of them. Since Evergreen sends SMS messages via email, the problem can lie either with an email system or the carrier. You can at least test delivery of the message insofar as checking for a bounce-back if you send a message to <10-digit phone number>@<cellular <a href="http://provider.com">provider.com</a>>.</div><div class="gmail_default" style="font-family:georgia,serif;font-size:small;color:#666666"><br></div><div class="gmail_default" style="font-family:georgia,serif;font-size:small;color:#666666">This list also came in very handy for me when my phone was missing in action and I needed to send a text message right away.</div><div class="gmail_default" style="font-family:georgia,serif;font-size:small;color:#666666"><br></div><div class="gmail_default" style="font-family:georgia,serif;font-size:small;color:#666666"><a href="https://avtech.com/articles/138/list-of-email-to-sms-addresses/">https://avtech.com/articles/138/list-of-email-to-sms-addresses/</a></div><div class="gmail_default" style="font-family:georgia,serif;font-size:small;color:#666666"><br></div><div class="gmail_default" style="font-family:georgia,serif;font-size:small;color:#666666">Btw, Google offers an add-on for Gmail that apparently makes it convenient to send text messages via Gmail. For a price:</div><div class="gmail_default" style="font-family:georgia,serif;font-size:small;color:#666666"><a href="https://workspace.google.com/marketplace/app/email_to_text_%E2%80%94_send_sms_messages_from_g/135822310631">https://workspace.google.com/marketplace/app/email_to_text_%E2%80%94_send_sms_messages_from_g/135822310631</a><br></div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div><span style="font-family:"trebuchet ms",sans-serif"><br></span></div><div><span style="font-family:"trebuchet ms",sans-serif">John Lolis</span><br></div><div><font face="'trebuchet ms', sans-serif">Coordinator of Computer Systems</font></div></div></div></div></div></div></div></div></div><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div><font face="'trebuchet ms', sans-serif"><img src="https://ci3.googleusercontent.com/mail-sig/AIorK4zQHJa369qd_ogbuezW1q6GZy-vT4NJElWn24U9IS2qXlGU6OeQCCcvT45TKqXJgdnkqpidvRZIRXfZH-aBIRT79e6hrceXDtZ3b_qldg"><br></font></div><div><span style="font-family:"trebuchet ms",sans-serif">100 Martine Avenue</span><br></div><div><span style="font-family:"trebuchet ms",sans-serif">White Plains, NY 10601</span></div></div></div></div></div></div></div></div></div><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div><font face="'trebuchet ms', sans-serif"><br></font></div><div><font face="'trebuchet ms', sans-serif">tel: 1.914.422.1497</font></div><div><font face="'trebuchet ms', sans-serif">fax: 1.914.422.1452</font></div><div><font face="'trebuchet ms', sans-serif"><br></font></div><div><font face="'trebuchet ms', sans-serif"><a href="https://whiteplainslibrary.org/" target="_blank">https://whiteplainslibrary.org/</a></font></div><div><br></div><div><span style="color:rgb(45,45,47);font-family:adelle,sans-serif,Helvetica"><i>“I would rather have questions that can’t be answered than answers that can’t be questioned.”</i><br></span><font size="1"><span style="color:rgb(45,45,47);font-family:adelle,sans-serif,Helvetica">— </span><a href="https://click.fourhourmail.com/5qure95xkf7hvvo93wh2/7qh7h8h05vr4zrtz/aHR0cHM6Ly9lbi53aWtpcGVkaWEub3JnL3dpa2kvUmljaGFyZF9GZXlubWFu" rel="noopener noreferrer" style="color:rgb(8,117,193);font-family:adelle,sans-serif,Helvetica" target="_blank">Richard Feynman</a><span style="color:rgb(45,45,47);font-family:adelle,sans-serif,Helvetica">, theoretical physicist and recipient of the Nobel Prize in Physics in 1965</span></font><br></div><font face="Verdana, Arial, Helvetica" size="2"><span style="font-family:georgia,serif"></span></font></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, 26 Jan 2023 at 12:55, Diane Disbro via Evergreen-general <<a href="mailto:evergreen-general@list.evergreen-ils.org">evergreen-general@list.evergreen-ils.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">Some of our Missouri Evergreen patrons receive old, stored-up, out-dated messages in a bundle.....at midnight, which they don't like.<div><br clear="all"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><font face="arial black, sans-serif">Diane Disbro</font></div><div dir="ltr"><div>Pronouns: she/her</div><div>Circulation Coordinator</div><div>Scenic Regional Library</div><div>251 Union Plaza Drive</div><div>Union, MO 63084</div><div>(636) 583-0652 ext 110</div><div><span style="font-family:Raleway"><font color="#000000"><a href="mailto:ddisbro@scenicregional.org" target="_blank">ddisbro@scenicregional.org</a></font></span></div><div><span style="font-family:Raleway"><font color="#000000"><br></font></span></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Jan 26, 2023 at 11:50 AM Kate Coleman via Evergreen-general <<a href="mailto:evergreen-general@list.evergreen-ils.org" target="_blank">evergreen-general@list.evergreen-ils.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">Yes, our whole consortium is reporting issues, especially with AT&T and Cricket. Our host has tried to get to the bottom of it and said:<div><br></div><div>"Yes, there is a huge issue right now with Cricket / AT&T and them wanting to stop receiving email to SMS messages, and that's how Evergreen sends them. AT&T has been actively trying to get their users to turn off the "email to SMS" function on their phones, as a way to deter spam, and the patrons may not know that this will effect SMS messages from the ILS. We don't have a solution. Any attempts I've made to reach out to AT&T have gone nowhere unfortunately."<br></div><div><br></div><div><br clear="all"><div><div dir="ltr"><div dir="ltr"><img src="https://ci3.googleusercontent.com/mail-sig/AIorK4y44qSWrBhGjKs9a3JDgm3D0kulOrUMrSYxOtB-3WrXdtE67SX9fTIBchZv3QMgrB-59UFJ71M"><br></div></div></div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Jan 26, 2023 at 11:42 AM Elizabeth Davis via Evergreen-general <<a href="mailto:evergreen-general@list.evergreen-ils.org" target="_blank">evergreen-general@list.evergreen-ils.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div>
<div lang="EN-US">
<div>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Hi, <u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I’m curious if anyone else is having bounce back issues with their SMS notices. Our libraries have seen an increase in bounce backs from a few different carriers, mostly Verizon and AT&T. The bounce backs usually say that the user can’t
be found or that the service is unavailable. In most cases the users are getting the SMS messages, albeit on a delay. These locations are not having email notice issues, so the sending address is good.
<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I was just curious if anyone is also experiencing this and if they found anything to remedy the situation.
<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Thanks, <u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal" style="vertical-align:baseline"><u></u><img width="83" height="83" style="width: 0.8645in; height: 0.8645in;" src="cid:185ef322b18692e331" align="left" hspace="12"><u></u><b><span style="color:rgb(22,105,122)">Elizabeth
Davis</span></b><b> </b>(she/her), <b><i><span style="color:rgb(22,105,122)">Support & Project Management Specialist</span></i></b><span style="font-size:12pt;color:rgb(22,105,122)"> </span><span style="font-size:9pt;font-family:"Segoe UI",sans-serif"><u></u><u></u></span></p>
<p class="MsoNormal" style="vertical-align:baseline"><b><span style="font-size:12pt;color:rgb(51,102,204)">Pennsylvania Integrated Library System
</span></b><b><span style="color:rgb(68,114,196)">(PaILS) | SPARK</span></b><span style="font-size:12pt;color:rgb(51,102,204)"> </span><span style="font-size:9pt;font-family:"Segoe UI",sans-serif"><u></u><u></u></span></p>
<p class="MsoNormal" style="vertical-align:baseline"><span style="color:rgb(51,102,204)">(717) 256-1627</span> |
<a href="mailto:katherine.dannehl@sparkpa.org" target="_blank"><span style="color:rgb(5,99,193)">elizabeth.davis@sparkpa.org</span></a> <br>
<a href="https://support.sparkpa.org/" target="_blank"><span style="color:rgb(5,99,193)">support.sparkpa.org</span></a><span style="color:rgb(51,102,204)"> |
</span><a href="mailto:support@sparkpa.org" target="_blank"><span style="color:rgb(5,99,193)">support@sparkpa.org</span></a><span style="color:rgb(51,102,204)"> </span><span style="font-size:9pt;font-family:"Segoe UI",sans-serif"><u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
</div>
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