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<p class="MsoNormal">Thanks Jessica! I may have to give this a try. <o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you for sharing the list as well. <o:p></o:p></p>
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Davis</span></b><b> </b>(she/her), <b><i><span style="color:#16697A">Support & Project Management Specialist</span></i></b><span style="font-size:12.0pt;color:#16697A"> </span><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="vertical-align:baseline"><b><span style="font-size:12.0pt;color:#3366CC">Pennsylvania Integrated Library System
</span></b><b><span style="color:#4472C4">(PaILS) | SPARK</span></b><span style="font-size:12.0pt;color:#3366CC"> </span><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="vertical-align:baseline"><span style="color:#3366CC">(717) 256-1627</span> |
<a href="mailto:katherine.dannehl@sparkpa.org" target="_blank"><span style="color:#0563C1">elizabeth.davis@sparkpa.org</span></a> <br>
<a href="https://support.sparkpa.org/" target="_blank"><span style="color:#0563C1">support.sparkpa.org</span></a><span style="color:#3366CC"> |
</span><a href="mailto:support@sparkpa.org" target="_blank"><span style="color:#0563C1">support@sparkpa.org</span></a><span style="color:#3366CC"> </span><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Evergreen-general <evergreen-general-bounces@list.evergreen-ils.org>
<b>On Behalf Of </b>Jessica Woolford via Evergreen-general<br>
<b>Sent:</b> Friday, February 3, 2023 2:42 PM<br>
<b>To:</b> Evergreen Discussion Group <evergreen-general@list.evergreen-ils.org><br>
<b>Cc:</b> Jessica Woolford <jwoolford@biblio.org><br>
<b>Subject:</b> Re: [Evergreen-general] SMS notice bounce backs<o:p></o:p></p>
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<p class="MsoNormal">I have attached output from our config.sms_carrier table, for all active carriers. Keep in mind that for smaller carriers, the gateway may vary by region.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Fri, Feb 3, 2023 at 2:29 PM Beth Longwell via Evergreen-general <<a href="mailto:evergreen-general@list.evergreen-ils.org">evergreen-general@list.evergreen-ils.org</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Jessica,<o:p></o:p></p>
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<p class="MsoNormal">I would love to see how you have them set up.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Thanks in advance,<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Beth Ross<o:p></o:p></p>
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<p class="MsoNormal">Sage Library System<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Fri, Feb 3, 2023 at 11:49 AM Jessica Woolford via Evergreen-general <<a href="mailto:evergreen-general@list.evergreen-ils.org" target="_blank">evergreen-general@list.evergreen-ils.org</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">Apologies for chiming in late to this thread - I wanted to have at least one person with the carrier listed test our notices before I made any claims!<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">We started noticing difficulties with sending notices to certain carriers last year. Somehow, we got the idea to try converting the SMS gateway to the MMS gateway. That seemed to work for the carrier that was giving us issues, so we made
the change for all of our gateways. I haven't heard of any issues since we made that change. I can't claim that this will be a perfect or permanent solution, but it may be worth a try. If anyone would like to see how we have our carriers set up currently,
I'd be happy to share.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Thu, Jan 26, 2023 at 12:42 PM Elizabeth Davis via Evergreen-general <<a href="mailto:evergreen-general@list.evergreen-ils.org" target="_blank">evergreen-general@list.evergreen-ils.org</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Hi,
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I’m curious if anyone else is having bounce back issues with their SMS notices. Our libraries have seen an increase in bounce backs from a few different carriers, mostly Verizon
and AT&T. The bounce backs usually say that the user can’t be found or that the service is unavailable. In most cases the users are getting the SMS messages, albeit on a delay. These locations are not having email notice issues, so the sending address is
good. <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">I was just curious if anyone is also experiencing this and if they found anything to remedy the situation.
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Thanks,
<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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Davis</span> </b>(she/her), <b><i><span style="color:#16697A">Support & Project Management Specialist</span></i></b><span style="font-size:12.0pt;color:#16697A"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;vertical-align:baseline">
<b><span style="font-size:12.0pt;color:#3366CC">Pennsylvania Integrated Library System
</span><span style="color:#4472C4">(PaILS) | SPARK</span></b><span style="font-size:12.0pt;color:#3366CC"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;vertical-align:baseline">
<span style="color:#3366CC">(717) 256-1627</span> | <a href="mailto:katherine.dannehl@sparkpa.org" target="_blank">
<span style="color:#0563C1">elizabeth.davis@sparkpa.org</span></a> <br>
<a href="https://support.sparkpa.org/" target="_blank"><span style="color:#0563C1">support.sparkpa.org</span></a><span style="color:#3366CC"> |
</span><a href="mailto:support@sparkpa.org" target="_blank"><span style="color:#0563C1">support@sparkpa.org</span></a><span style="color:#3366CC"> </span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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<p class="MsoNormal">_______________________________________________<br>
Evergreen-general mailing list<br>
<a href="mailto:Evergreen-general@list.evergreen-ils.org" target="_blank">Evergreen-general@list.evergreen-ils.org</a><br>
<a href="http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general" target="_blank">http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general</a><o:p></o:p></p>
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<p class="MsoNormal">Jessica Woolford<o:p></o:p></p>
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<p class="MsoNormal">Evergreen Systems Manager<o:p></o:p></p>
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<p class="MsoNormal">Bibliomation, Inc.<o:p></o:p></p>
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<p class="MsoNormal">24 Wooster Ave.<o:p></o:p></p>
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<p class="MsoNormal">Waterbury, CT 06708<o:p></o:p></p>
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<p class="MsoNormal">203-577-4070 ext. 105<o:p></o:p></p>
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<p class="MsoNormal">_______________________________________________<br>
Evergreen-general mailing list<br>
<a href="mailto:Evergreen-general@list.evergreen-ils.org" target="_blank">Evergreen-general@list.evergreen-ils.org</a><br>
<a href="http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general" target="_blank">http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general</a><o:p></o:p></p>
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<p class="MsoNormal">_______________________________________________<br>
Evergreen-general mailing list<br>
<a href="mailto:Evergreen-general@list.evergreen-ils.org" target="_blank">Evergreen-general@list.evergreen-ils.org</a><br>
<a href="http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general" target="_blank">http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general</a><o:p></o:p></p>
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<p class="MsoNormal">Jessica Woolford<o:p></o:p></p>
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<p class="MsoNormal">Evergreen Systems Manager<o:p></o:p></p>
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<p class="MsoNormal">Bibliomation, Inc.<o:p></o:p></p>
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<p class="MsoNormal">24 Wooster Ave.<o:p></o:p></p>
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<p class="MsoNormal">Waterbury, CT 06708<o:p></o:p></p>
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<p class="MsoNormal">203-577-4070 ext. 105<o:p></o:p></p>
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