<div dir="ltr">Just in case you were looking for alternatives, We switched from the email sms gateway to using an API provided by a vendor (flowroute) back in 2018 and that works so much better. No need to know the carrier of the user. And we can check each message for deliverability with another api call later on, to know which numbers are having issues.<div><br></div><div>I hacked together a new action trigger reactor to send the message, and a perl script to go back and check deliverability later. <a href="https://bugs.launchpad.net/evergreen/+bug/1667080">https://bugs.launchpad.net/evergreen/+bug/1667080</a></div><div><br></div><div>The cost is minimal for us, $100 a year or so for the per message cost.</div><div><br></div><div>I currently need to figure out a way to get replies routed back to the customers home/pickup library though. Right now they just go to me, and figuring out which customer and what notice is time consuming.</div><div><br></div><div>Josh</div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Jan 26, 2023 at 11:42 AM Elizabeth Davis via Evergreen-general <<a href="mailto:evergreen-general@list.evergreen-ils.org">evergreen-general@list.evergreen-ils.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div class="msg-5392278860935489781">
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<p class="MsoNormal">Hi, <u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I’m curious if anyone else is having bounce back issues with their SMS notices. Our libraries have seen an increase in bounce backs from a few different carriers, mostly Verizon and AT&T. The bounce backs usually say that the user can’t
be found or that the service is unavailable. In most cases the users are getting the SMS messages, albeit on a delay. These locations are not having email notice issues, so the sending address is good.
<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I was just curious if anyone is also experiencing this and if they found anything to remedy the situation.
<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Thanks, <u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal" style="vertical-align:baseline"><u></u><img width="83" height="83" style="width: 0.8645in; height: 0.8645in;" src="cid:186320b3253692e331" align="left" hspace="12"><u></u><b><span style="color:rgb(22,105,122)">Elizabeth
Davis</span></b><b> </b>(she/her), <b><i><span style="color:rgb(22,105,122)">Support & Project Management Specialist</span></i></b><span style="font-size:12pt;color:rgb(22,105,122)"> </span><span style="font-size:9pt;font-family:"Segoe UI",sans-serif"><u></u><u></u></span></p>
<p class="MsoNormal" style="vertical-align:baseline"><b><span style="font-size:12pt;color:rgb(51,102,204)">Pennsylvania Integrated Library System
</span></b><b><span style="color:rgb(68,114,196)">(PaILS) | SPARK</span></b><span style="font-size:12pt;color:rgb(51,102,204)"> </span><span style="font-size:9pt;font-family:"Segoe UI",sans-serif"><u></u><u></u></span></p>
<p class="MsoNormal" style="vertical-align:baseline"><span style="color:rgb(51,102,204)">(717) 256-1627</span> |
<a href="mailto:katherine.dannehl@sparkpa.org" target="_blank"><span style="color:rgb(5,99,193)">elizabeth.davis@sparkpa.org</span></a> <br>
<a href="https://support.sparkpa.org/" target="_blank"><span style="color:rgb(5,99,193)">support.sparkpa.org</span></a><span style="color:rgb(51,102,204)"> |
</span><a href="mailto:support@sparkpa.org" target="_blank"><span style="color:rgb(5,99,193)">support@sparkpa.org</span></a><span style="color:rgb(51,102,204)"> </span><span style="font-size:9pt;font-family:"Segoe UI",sans-serif"><u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
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