<div dir="ltr"><div class="gmail_default" style="font-family:verdana,sans-serif">We haven't heard reports like this, but it's hard to tell from the description exactly what's happening. <br><br>1. Do they open a new browser tab and expect to see an Evergreen screen, but do not?<br><br>2. Are they logged into Evergreen, and when they follow an Evergreen link that would normally open in a new tab, they get a login screen?<br><br>For case #1, we use the Chrome extension <a href="https://chrome.google.com/webstore/detail/new-tab-redirect/icpgjfneehieebagbmdbhnlpiopdcmna?hl=en-US">New Tab Redirect</a> to open the Evergreen Splash Page when new tabs are opened.<br><br>For case #2, I would suggest trying the following:<br><ul><li>Disable all Chrome extensions to see if one of those is the cause.</li><li>In Chrome Settings, choose Reset settings to restore settings to the defaults.</li><li>Try creating a new Chrome profile to see if the issue persists.</li></ul></div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div><span style="font-family:verdana,sans-serif">H<span class="gmail_default" style="font-family:verdana,sans-serif">ope this is helpful,</span></span></div><div><span style="font-family:verdana,sans-serif"><span class="gmail_default" style="font-family:verdana,sans-serif">Michele</span></span></div><div><span style="font-family:verdana,sans-serif"><span class="gmail_default" style="font-family:verdana,sans-serif"><br></span></span></div><div><span style="font-family:verdana,sans-serif"><span class="gmail_default" style="font-family:verdana,sans-serif"></span>--</span><br></div><div><font face="verdana, sans-serif">Michele M. Morgan, <span style="font-size:12.8px">Systems Support Specialist<br></span></font></div><div><span style="font-size:12.8px"><font face="verdana, sans-serif">North of Boston Library Exchange, Danvers Massachusetts</font></span></div><div><span style="font-size:12.8px"><a href="mailto:mmorgan@noblenet.org" target="_blank"><font face="verdana, sans-serif">mmorgan@noblenet.org</font></a></span></div><div><br></div></div></div></div></div></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Jul 6, 2023 at 3:31 PM Szwagiel, Will via Evergreen-general <<a href="mailto:evergreen-general@list.evergreen-ils.org">evergreen-general@list.evergreen-ils.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div class="msg-577547579126742732">
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<p class="MsoNormal">Good afternoon,<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">We have received reports from an NC Cardinal member library that one of their staff computers is logging out of Evergreen every time a new tab in Google Chrome is opened. They said they cleared the site data in Google Chrome, but that
did not help. We have not been able to replicate the issue ourselves, and we suggested that they try uninstalling and reinstalling Chrome, because we think it is specifically a Chrome-related issue. Unfortunately, the library reported back that this did
not resolve the issue, either. No other member libraries have reported encountering a similar issue.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Has anyone on this list encountered this issue before? And if so, how did you resolve it? Were you able to resolve it?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Thank you in advance for any assistance you may be able to provide.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><b><span style="font-size:12pt;font-family:Arial,sans-serif;color:black">William C. Szwagiel<u></u><u></u></span></b></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:Arial,sans-serif;color:black">NC Cardinal Project Manager<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:Arial,sans-serif;color:black">State Library of North Carolina<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:Arial,sans-serif;color:black"><a href="mailto:william.szwagiel@ncdcr.gov" target="_blank"><span style="color:rgb(5,99,193)">william.szwagiel@ncdcr.gov</span></a> | 919.814.6721<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:Arial,sans-serif;color:black"><a href="https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal" target="_blank"><span style="color:rgb(5,99,193)">https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal</span></a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:Arial,sans-serif;color:black">109 East Jones Street | 4640 Mail Service Center
<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:Arial,sans-serif;color:black">Raleigh, North Carolina 27699-4600<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-top:6pt"><span style="font-size:10pt;font-family:Arial,sans-serif">The State Library is part of the NC Department of Natural & Cultural Resources.<u></u><u></u></span></p>
<p class="MsoNormal"><i><span style="font-size:10pt;font-family:Arial,sans-serif;color:black">Email correspondence to and from this address is subject to the North Carolina Public Records Law and may be disclosed to third parties.</span></i><span style="font-size:10pt;font-family:Arial,sans-serif"><u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
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