<div dir="ltr"><div dir="ltr">I've also reached out to Baker & Taylor about this, asking them directly if we should no longer by grabbing the image by xml and using this method instead, <div><br></div><div><a href="http://images.btol.com/ContentCafe/Jacket.aspx?UserID={CCUSERID}&Password={CCPASSWD}&Return=T&Type=M&Value={UPCorISBN}">http://images.btol.com/ContentCafe/Jacket.aspx?UserID={CCUSERID}&Password={CCPASSWD}&Return=T&Type=M&Value={UPCorISBN}</a></div><div><br></div><div>I'm pretty sure retrieving the image in the same manner we do for other providers does grab the correct image from them, at least in the cases where I tested it. </div><div><br></div><div>They have not responded back to me either, and it's been a few weeks. </div><div><br></div><div><br clear="all"><div><div dir="ltr" class="gmail_signature"><div dir="ltr"><font color="#0c343d">Steven Callender<br>Support Manager<br>Equinox Open Library Initiative<br>phone: +1 (877) Open-ILS (673-6457)</font><br style="color:rgb(136,136,136)"><a href="mailto:stevecallender@EquinoxInitiative.org" style="color:rgb(17,85,204)" target="_blank">email: stevecallender@equinoxOLI.org</a><br style="color:rgb(136,136,136)"><font color="#0c343d">web:</font><span style="color:rgb(136,136,136)"> </span><a href="https://equinoxinitiative.org/" style="color:rgb(17,85,204)" target="_blank">https://equinoxOLI.org/</a><br></div></div></div><br></div></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Aug 3, 2023 at 11:19 AM Carol Witt via Evergreen-general <<a href="mailto:evergreen-general@list.evergreen-ils.org">evergreen-general@list.evergreen-ils.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">Hello,<div><br></div><div>From one of my staff who has been handling this for a number of months (the other who has done so is currently on vacation):</div><div><br></div><div><div>"I know with some of the cover image emails I have sent recently I have not gotten a response as well. In the past when they have responded to me they say the cover image has been corrected, but many times when I go to check the cover image it hasn't been updated. Maybe a handful have actually been corrected in all the emails I have sent them. When I send a follow up about it for the ones that the image hasn't been corrected I don't get a response back."</div><div><br></div><div>Take care,</div><div><br>Carol</div><div><br></div></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Thu, Aug 3, 2023 at 10:49 AM Josh Stompro via Evergreen-general <<a href="mailto:evergreen-general@list.evergreen-ils.org" target="_blank">evergreen-general@list.evergreen-ils.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">Hello, is anyone else tracking all the stale cover art that they come across through Content Cafe? I'm getting frustrated with it because the B&T content cafe support staff have stopped responding to my emails about the issues, and none of the reported issues ever get resolved.<div><br></div><div>I have a list of 20 isbn's with pre-pub images, 102 with no image, 4 with back cover image, and one with a sideways image.</div><div><br></div><div>We started reporting the problems to them in April 2023. Apparently their Redis cache that backs the XML request method that Evergreen makes use of never expires images once they are initially loaded. I can rule out Evergreen's caching having anything to do with it by placing the request directly using the Postman service. </div><div><br></div><div>Has anyone else been reporting issues to them and have been getting a response? If anyone else wants to compare spreadsheets I'm happy to share what we have found so far.</div><div><br></div><div>The Evergreen ILS seems to be the only ILS that makes use of the XML Request method to grab added content from them, and that seems to be the only method that has issues.</div><div><br></div><div>Can anyone recommend a different cover art vendor that they have been happy with?</div><div><br></div><div>Thanks</div><div>Josh<br><div><br></div><div><br clear="all"><div><div dir="ltr" class="gmail_signature"><div dir="ltr"><table style="padding:0px;margin:10px 0px;border:none"><tbody><tr><td style="vertical-align:middle;padding:0px 7px 0px 0px"><img alt="Company logo" height="107" src="https://storage.googleapis.com/signaturesatori/customer-C039u5c5y/images/7DIM6.png" width="125"></td><td style="border-left:3px solid rgb(232,232,232);padding:7px 0px 0px 10px">
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</blockquote></div><br clear="all"><div><br></div><span class="gmail_signature_prefix">-- </span><br><div dir="ltr" class="gmail_signature"><div dir="ltr"><table style="color:rgb(34,34,34);border:none;border-collapse:collapse"><tbody><tr style="height:0pt"><td style="vertical-align:top;padding:5pt"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre-wrap"><img src="https://lh6.googleusercontent.com/eXuOoS1AoHNy2Pa2LRsKvHQWG-fsuCo22sKd3xQqZgiawwdBE5KiirQGmdaC9rrFO8oMEB86sviVbZnZcuSRrMytIF-XazqR5mCKMwHTNnzscPA3eX1m947V7LAJllK1KN4uqTe0" width="96" height="72" style="border: none;"></span></p></td><td style="vertical-align:top;padding:5pt"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><font color="#000000" face="arial, sans-serif"><span style="white-space:pre-wrap"><b>Carol Witt, MS, MA</b></span></font></p><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-family:Arial;vertical-align:baseline;white-space:pre-wrap">Bibliographic Services Supervisor</span></p><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-family:Arial;vertical-align:baseline;white-space:pre-wrap"><a href="https://www.cwmars.org/" target="_blank">C/W MARS Inc.</a></span></p><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><a href="mailto:wittc@cwmars.org" style="color:rgb(17,85,204)" target="_blank"><span style="font-family:Arial;vertical-align:baseline;white-space:pre-wrap">wittc@cwmars.org</span></a></p><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-family:Arial;vertical-align:baseline;white-space:pre-wrap">508-755-3323 x325</span></p><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><a href="https://www.mypronouns.org/" style="color:rgb(17,85,204)" target="_blank">Pronouns</a>: she/her/hers<br></p></td></tr></tbody></table></div></div>
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