<div dir="ltr"><div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small;color:#444444">After considerable cogitation on this, I've concluded that the answer to #1 should start with a kiosk interface. A kiosk would--or should--only allow actions that are directed and safe, and could therefore serve as a wading pool for newbies. Properly designed and developed, it could educate at the same time it allows use. I'd also allow for advancement to the next level(s) in which some of the restrictive kiosk features are removed. Advance far enough, and all kiosk features are removed. </div><div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small;color:#444444"><br></div><div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small;color:#444444">As for question #2, the answer here is "all of the above." Or whatever works under the given circumstances, especially when very busy and little time can be devoted to helping only one person. Staff try their best to help however they can, including helping patrons fill out forms of whatever sort. With regard to handling patron phones, tablets or laptops, we're rather loose about it; however, I direct my staff of three to avoid doing that. In a previous life doing tech support, it was strictly verboten to even suggest certain changes, let alone perform them. That was to avoid potential lawsuits in which someone claims damage from our direction or actions.</div><div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small;color:#444444"><br></div><div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small;color:#444444">hmmm... you know, thinking about advising patrons to bring someone with them who can help, I could see coming up with a program that pairs high school students with patrons who need more involved help.</div><div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small;color:#444444"><br></div><div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small;color:#444444">Best wishes to all,</div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div><span style="font-family:"trebuchet ms",sans-serif"><br></span></div><div><span style="font-family:"trebuchet ms",sans-serif">John Lolis</span><br></div><div><font face="'trebuchet ms', sans-serif">Coordinator of Computer Systems</font></div></div></div></div></div></div></div></div></div><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div><font face="'trebuchet ms', sans-serif"><img src="https://ci3.googleusercontent.com/mail-sig/AIorK4zQHJa369qd_ogbuezW1q6GZy-vT4NJElWn24U9IS2qXlGU6OeQCCcvT45TKqXJgdnkqpidvRZIRXfZH-aBIRT79e6hrceXDtZ3b_qldg"><br></font></div><div><span style="font-family:"trebuchet ms",sans-serif">100 Martine Avenue</span><br></div><div><span style="font-family:"trebuchet ms",sans-serif">White Plains, NY 10601</span></div></div></div></div></div></div></div></div></div><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div><font face="'trebuchet ms', sans-serif"><br></font></div><div><font face="'trebuchet ms', sans-serif">tel: 1.914.422.1497</font></div><div><font face="'trebuchet ms', sans-serif">fax: 1.914.422.1452</font></div><div><font face="'trebuchet ms', sans-serif"><br></font></div><div><font face="'trebuchet ms', sans-serif"><a href="https://whiteplainslibrary.org/" target="_blank">https://whiteplainslibrary.org/</a></font></div><div><br></div><div><span style="color:rgb(45,45,47);font-family:adelle,sans-serif,Helvetica"><i>“I would rather have questions that can’t be answered than answers that can’t be questioned.”</i><br></span><font size="1"><span style="color:rgb(45,45,47);font-family:adelle,sans-serif,Helvetica">— </span><a href="https://click.fourhourmail.com/5qure95xkf7hvvo93wh2/7qh7h8h05vr4zrtz/aHR0cHM6Ly9lbi53aWtpcGVkaWEub3JnL3dpa2kvUmljaGFyZF9GZXlubWFu" rel="noopener noreferrer" style="color:rgb(8,117,193);font-family:adelle,sans-serif,Helvetica" target="_blank">Richard Feynman</a><span style="color:rgb(45,45,47);font-family:adelle,sans-serif,Helvetica">, theoretical physicist and recipient of the Nobel Prize in Physics in 1965</span></font><br></div><font face="Verdana, Arial, Helvetica" size="2"><span style="font-family:georgia,serif"></span></font></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, 11 Aug 2023 at 16:49, Diane Disbro via Evergreen-general <<a href="mailto:evergreen-general@list.evergreen-ils.org">evergreen-general@list.evergreen-ils.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div>Ideas needed!</div><div><br></div>1. Do you know if anyone is developing a simple computer that libraries can make available to patrons who have no idea how to use a standard computer?<div><br><div>2. What help do you offer to patrons who have no idea how to use a computer? Computer classes are nice but don't meet the needs of the patron who came to us recently, crying, wanting to send money to her daughter who is in prison. Do you allow staff to fill out forms with personal and bank information? Do you allow staff to handle patron phones to print wirelessly? Or do you advise the patron to bring someone with them who can take care of the personal business?</div></div><div><br></div><div>Thank you.</div><div><div dir="ltr" class="gmail_signature"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><font face="arial black, sans-serif">Diane Disbro</font></div><div dir="ltr"><div>Pronouns: she/her</div><div>Circulation and Special Projects Coordinator</div><div>Scenic Regional Library</div><div>251 Union Plaza Drive</div><div>Union, MO 63084</div><div>(636) 583-0652 ext 110</div><div><span style="font-family:Raleway"><font color="#000000"><a href="mailto:ddisbro@scenicregional.org" target="_blank">ddisbro@scenicregional.org</a></font></span></div><div><span style="font-family:Raleway"><font color="#000000"><br></font></span></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
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