<div dir="ltr"><div class="gmail_default" style="font-family:verdana,sans-serif">Hi Elizabeth,</div><div class="gmail_default" style="font-family:verdana,sans-serif"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif">It makes sense that a patron may not be able to retrieve their hold when it becomes available for them, and may want to pass on the current item but suspend their hold, possibly with an activation date, and keep their position in the queue.</div><div class="gmail_default" style="font-family:verdana,sans-serif"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif">Suspending a hold is currently disallowed once the item has been captured.</div><div class="gmail_default" style="font-family:verdana,sans-serif"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif">Maybe it would be useful instead, to allow captured holds to be suspended, and have that action also perform a retarget to free up the captured item for the next hold.</div><div class="gmail_default" style="font-family:verdana,sans-serif"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif">Essentially, the steps that the staff user would need to do manually to move the hold along to the next person and suspend it for the current patron would be wrapped into the process of suspending the captured hold.</div><div class="gmail_default" style="font-family:verdana,sans-serif"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif">That sounds worth a wishlist bug to me.</div><div class="gmail_default" style="font-family:verdana,sans-serif"><br></div><div class="gmail_default" style="font-family:verdana,sans-serif">Michele</div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div><span style="font-family:verdana,sans-serif"><br></span></div><div><span style="font-family:verdana,sans-serif">--</span><br></div><div><font face="verdana, sans-serif">Michele M. Morgan, <span style="font-size:12.8px">Systems Support Specialist<br></span></font></div><div><span style="font-size:12.8px"><font face="verdana, sans-serif">North of Boston Library Exchange, Danvers Massachusetts</font></span></div><div><span style="font-size:12.8px"><a href="mailto:mmorgan@noblenet.org" target="_blank"><font face="verdana, sans-serif">mmorgan@noblenet.org</font></a></span></div><div><br></div></div></div></div></div></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Aug 29, 2023 at 9:39 AM Elizabeth Davis via Evergreen-general <<a href="mailto:evergreen-general@list.evergreen-ils.org">evergreen-general@list.evergreen-ils.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div class="msg3373841296916905985">
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<p class="MsoNormal">Hi<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Similar to the “Deliver Later” in Overdrive’s Libby, staff were wondering how they can easily suspend a hold when it’s in the ready for pick up status. They had a few patrons over the summer who were unable to pick up items like museum
passes because they were leaving for vacation in the next day or two. <u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">My two suggestions were either use find another target and then suspend it via edit hold dates or the more complicated cancel the hold, replace it, send the patron to the top of queue and suspend it. Does anyone else have a different workflow?
Is there any interest in a wishlist bug for a pickup later option?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Thanks, <u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal" style="vertical-align:baseline"><u></u><img width="83" height="83" style="width: 0.8645in; height: 0.8645in;" src="cid:18a41b1a7985b16b21" align="left" hspace="12"><u></u><b><span style="color:rgb(22,105,122)">Elizabeth
Davis</span></b><b><span> </span></b><span>(she/her),
<b><i><span style="color:rgb(22,105,122)">Support & Project Management Specialist</span></i></b></span><span style="font-size:12pt;color:rgb(22,105,122)"> </span><span style="font-size:9pt;font-family:"Segoe UI",sans-serif"><u></u><u></u></span></p>
<p class="MsoNormal" style="vertical-align:baseline"><b><span style="font-size:12pt;color:rgb(51,102,204)">Pennsylvania Integrated Library System
</span></b><b><span style="color:rgb(68,114,196)">(PaILS) | SPARK</span></b><span style="font-size:12pt;color:rgb(51,102,204)"> </span><span style="font-size:9pt;font-family:"Segoe UI",sans-serif"><u></u><u></u></span></p>
<p class="MsoNormal" style="vertical-align:baseline"><span style="color:rgb(51,102,204)">(717) 256-1627</span><span> |
</span><span><a href="mailto:katherine.dannehl@sparkpa.org" target="_blank"><span style="color:rgb(5,99,193)">elizabeth.davis@sparkpa.org</span></a></span><span> <br>
</span><span><a href="https://support.sparkpa.org/" target="_blank"><span style="color:rgb(5,99,193)">support.sparkpa.org</span></a></span><span style="color:rgb(51,102,204)"> |
</span><span><a href="mailto:support@sparkpa.org" target="_blank"><span style="color:rgb(5,99,193)">support@sparkpa.org</span></a></span><span style="color:rgb(51,102,204)"> </span><span style="font-size:9pt;font-family:"Segoe UI",sans-serif"><u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
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