<div dir="ltr"><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:#000000">Hi, Elizabeth:</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:#000000"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:#000000">Thank you for the reply.</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:#000000"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:#000000">My understanding is that the more recent versions of Hatch do not need a standalone installation of Java. We removed that requirement from our instructions year(s) ago and haven't had any trouble. I would hope by updating Hatch the most recent version (0.3.3), we'd also be updating the necessary bits of Java.</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:#000000"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:#000000">John</div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><table style="color:rgb(80,0,80);font-size:12.8px;border:none;border-collapse:collapse"><tbody><tr style="height:0pt"><td style="border-right:0.5pt solid rgb(0,0,0);vertical-align:top;padding:5pt"><p><img width="96" height="63" src="https://ci3.googleusercontent.com/mail-sig/AIorK4wvJisWKEcU1hp3aB6DvlIiGEoGe1GB9N5Bd_3T9VrHtqvFZ2MKH6Iyyzn0PTTeUWUJ5cCNNec"></p></td><td style="border-left:0.5pt solid rgb(0,0,0);vertical-align:top;padding:5pt"><p dir="ltr" style="line-height:1.9872;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Verdana;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre-wrap">John Amundson | Library Applications Supervisor | CW MARS</span></p><p dir="ltr" style="line-height:1.9872;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Verdana;vertical-align:baseline;white-space:pre-wrap;background-color:transparent"><font color="#000000"><a href="mailto:jamundson@cwmars.org" target="_blank">jamundson@cwmars.org</a> | <a href="tel:%28508%29%20755-3323" target="_blank">508-755-3323 x322</a></font></span></p><p dir="ltr" style="line-height:1.9872;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Verdana;vertical-align:baseline;white-space:pre-wrap;background-color:transparent"><font color="#000000"><a href="https://www.cwmars.org/" target="_blank">https://www.cwmars.org</a></font></span></p><p dir="ltr" style="line-height:1.9872;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:Verdana;vertical-align:baseline;white-space:pre-wrap;background-color:transparent"><a href="https://www.mypronouns.org/he-him" target="_blank">he/him/his</a></span></p></td></tr></tbody></table></div></div></div></div></div></div></div></div></div></div></div></div></div></div><a href="http:///" target="_blank"></a></div></div></div></div></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Nov 7, 2023 at 1:35 PM Elizabeth Davis <<a href="mailto:elizabeth.davis@sparkpa.org">elizabeth.davis@sparkpa.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div class="msg6031740886077596152">





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<p class="MsoNormal">HI John<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Is Java up to date?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal" style="vertical-align:baseline"><u></u><img width="83" height="83" style="width: 0.8645in; height: 0.8645in;" src="cid:ii_18bab1365177745b42" align="left" hspace="12"><u></u><b><span style="color:rgb(22,105,122)">Elizabeth
 Davis</span></b><b> </b>(she/her), <b><i><span style="color:rgb(22,105,122)">Support & Project Management Specialist</span></i></b><span style="font-size:12pt;color:rgb(22,105,122)"> </span><span style="font-size:9pt;font-family:"Segoe UI",sans-serif"><u></u><u></u></span></p>
<p class="MsoNormal" style="vertical-align:baseline"><b><span style="font-size:12pt;color:rgb(51,102,204)">Pennsylvania Integrated Library System
</span></b><b><span style="color:rgb(68,114,196)">(PaILS) | SPARK</span></b><span style="font-size:12pt;color:rgb(51,102,204)"> </span><span style="font-size:9pt;font-family:"Segoe UI",sans-serif"><u></u><u></u></span></p>
<p class="MsoNormal" style="vertical-align:baseline"><span style="color:rgb(51,102,204)">(717) 256-1627</span> |
<a href="mailto:katherine.dannehl@sparkpa.org" target="_blank"><span style="color:rgb(5,99,193)">elizabeth.davis@sparkpa.org</span></a> <br>
<a href="https://support.sparkpa.org/" target="_blank"><span style="color:rgb(5,99,193)">support.sparkpa.org</span></a><span style="color:rgb(51,102,204)"> |
</span><a href="mailto:support@sparkpa.org" target="_blank"><span style="color:rgb(5,99,193)">support@sparkpa.org</span></a><span style="color:rgb(51,102,204)"> </span><span style="font-size:9pt;font-family:"Segoe UI",sans-serif"><u></u><u></u></span></p>
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<p class="MsoNormal"><b>From:</b> Evergreen-general <<a href="mailto:evergreen-general-bounces@list.evergreen-ils.org" target="_blank">evergreen-general-bounces@list.evergreen-ils.org</a>>
<b>On Behalf Of </b>John Amundson via Evergreen-general<br>
<b>Sent:</b> Tuesday, November 7, 2023 1:30 PM<br>
<b>To:</b> Evergreen Discussion Group <<a href="mailto:evergreen-general@list.evergreen-ils.org" target="_blank">evergreen-general@list.evergreen-ils.org</a>><br>
<b>Cc:</b> John Amundson <<a href="mailto:jamundson@cwmars.org" target="_blank">jamundson@cwmars.org</a>><br>
<b>Subject:</b> [Evergreen-general] Inconsistent White Screens with Hatch<u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,sans-serif;color:black">Hello!<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,sans-serif;color:black">Historically we've found that bad installations of Hatch can lead to blank/white screens in Evergreen, and reinstalling Hatch usually resolves this.<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,sans-serif;color:black">However, over the last week or so, we've started to receive reports of blank/white screens that we cannot seem to resolve. The problem is slightly different from
 historical reports in that the white screens do not appear every time, and they are more likely to appear when accessing a web client page from a bookmark than within the client. Refreshing a blank page can sometimes force it to load correctly. It's the inconsistency
 that's making this hard to nail down. <u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,sans-serif;color:black">Has anyone else run into this issue and have you had any luck in resolving it? We've gotten a total of 5 reports over the last week or so. <u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,sans-serif;color:black">Some information about our setup:<u></u><u></u></span></p>
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<span style="font-size:12pt;font-family:Arial,sans-serif">Running Evergreen 3.73 plus some newer features<u></u><u></u></span></li><li class="MsoNormal" style="color:black">
<span style="font-size:12pt;font-family:Arial,sans-serif">Affecting (at least) Chrome 119.0.6045.105 and 119.0.6045.106<u></u><u></u></span></li><li class="MsoNormal" style="color:black">
<span style="font-size:12pt;font-family:Arial,sans-serif">Affecting (at least) Hatch version 0.3.2 and 0.3.3.<u></u><u></u></span></li></ul>
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<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,sans-serif;color:black">And what we've tried:<u></u><u></u></span></p>
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<span style="font-size:12pt;font-family:Arial,sans-serif">Clearing cache<u></u><u></u></span></li><li class="MsoNormal" style="color:black">
<span style="font-size:12pt;font-family:Arial,sans-serif">Updating/recreating bookmarks<u></u><u></u></span></li><li class="MsoNormal" style="color:black">
<span style="font-size:12pt;font-family:Arial,sans-serif">Updating Chrome<u></u><u></u></span></li><li class="MsoNormal" style="color:black">
<span style="font-size:12pt;font-family:Arial,sans-serif">Updating Hatch<u></u><u></u></span></li><li class="MsoNormal" style="color:black">
<span style="font-size:12pt;font-family:Arial,sans-serif">Reinstalling Hatch<u></u><u></u></span></li><li class="MsoNormal" style="color:black">
<span style="font-size:12pt;font-family:Arial,sans-serif">Clearing site settings and cookies<u></u><u></u></span></li><li class="MsoNormal" style="color:black">
<span style="font-size:12pt;font-family:Arial,sans-serif">Removing eg.hatch.login_keys from in-browser preferences<u></u><u></u></span></li></ul>
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<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,sans-serif;color:black">The only way we've found to stop it completely is to disable Hatch, which some of our libraries rely on heavily. <u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,sans-serif;color:black">When a page fails to load, the console seems to hang up on this message:<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,sans-serif;color:black">Anyone have any thoughts or suggestions?<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,sans-serif;color:black">Thank you!<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:12pt;font-family:Arial,sans-serif;color:black">John<u></u><u></u></span></p>
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<p style="margin:0in"><span style="font-size:10pt;font-family:Verdana,sans-serif;color:black">John Amundson | Library Applications Supervisor | CW MARS</span><span style="font-size:9.5pt;color:rgb(80,0,80)"><u></u><u></u></span></p>
<p style="margin:0in"><span style="font-size:10pt;font-family:Verdana,sans-serif;color:black"><a href="mailto:jamundson@cwmars.org" target="_blank">jamundson@cwmars.org</a> |
<a href="tel:%28508%29%20755-3323" target="_blank">508-755-3323 x322</a></span><span style="font-size:9.5pt;color:rgb(80,0,80)"><u></u><u></u></span></p>
<p style="margin:0in"><span style="font-size:10pt;font-family:Verdana,sans-serif;color:black"><a href="https://www.cwmars.org/" target="_blank">https://www.cwmars.org</a></span><span style="font-size:9.5pt;color:rgb(80,0,80)"><u></u><u></u></span></p>
<p style="margin:0in"><span style="font-size:10pt;font-family:Verdana,sans-serif;color:rgb(80,0,80)"><a href="https://www.mypronouns.org/he-him" target="_blank">he/him/his</a></span><span style="font-size:9.5pt;color:rgb(80,0,80)"><u></u><u></u></span></p>
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