<div dir="ltr">I forwarded all of this information to Missouri Evergreen libraries. Two have replied that they don't use Hatch and are still seeing an increase in White Screen incidents.<div><br clear="all"><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><font face="arial black, sans-serif">Diane Disbro</font></div><div dir="ltr"><div>Pronouns: she/her</div><div>Circulation Coordinator</div><div>Scenic Regional Library</div><div>251 Union Plaza Drive</div><div>Union, MO 63084</div><div>(636) 583-0652 ext  110</div><div><span style="font-family:Raleway"><font color="#000000"><a href="mailto:ddisbro@scenicregional.org" target="_blank">ddisbro@scenicregional.org</a></font></span></div><div><span style="font-family:Raleway"><font color="#000000"><br></font></span></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Nov 7, 2023 at 3:07 PM Daniel Guarracino via Evergreen-general <<a href="mailto:evergreen-general@list.evergreen-ils.org">evergreen-general@list.evergreen-ils.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div><div style="font-family:arial,helvetica,sans-serif;font-size:11pt;color:rgb(0,0,0)"><div style="font-family:arial,helvetica,sans-serif;font-size:11pt;color:rgb(0,0,0)"><div>Turning off "preload pages" in Chrome fixed the problem on all the affected computers that I've updated so far this afternoon.</div><div><br></div><div>Thanks very much for that fix, Garry!</div><div><br></div>Dan<br><br><div><div>--<br>Daniel Guarracino<br>Automation Services Librarian<br>OWWL Library System<br>2557 State Route 21<br>Canandaigua, NY 14424<br>585.394.8260 x1104</div></div><br><hr id="m_-3958506579487037193zwchr"><div><b>From: </b>"Evergreen-general" <<a href="mailto:evergreen-general@list.evergreen-ils.org" target="_blank">evergreen-general@list.evergreen-ils.org</a>><br><b>To: </b>"Evergreen-general" <<a href="mailto:evergreen-general@list.evergreen-ils.org" target="_blank">evergreen-general@list.evergreen-ils.org</a>><br><b>Cc: </b>"Diane Disbro" <<a href="mailto:ddisbro@scenicregional.org" target="_blank">ddisbro@scenicregional.org</a>><br><b>Sent: </b>Tuesday, November 7, 2023 3:59:15 PM<br><b>Subject: </b>Re: [Evergreen-general] Inconsistent White Screens with Hatch<br></div><br><div><div dir="ltr">We are also experiencing this randomly throughout Missouri Evergreen. Thanks for the tips.<div><br clear="all"><div><div dir="ltr" class="gmail_signature"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><font face="arial black, sans-serif">Diane Disbro</font></div><div dir="ltr"><div>Pronouns: she/her</div><div>Circulation Coordinator</div><div>Scenic Regional Library</div><div>251 Union Plaza Drive</div><div>Union, MO 63084</div><div>(636) 583-0652 ext  110</div><div><span style="font-family:raleway"><font color="#000000"><a href="mailto:ddisbro@scenicregional.org" rel="nofollow noopener noreferrer" target="_blank">ddisbro@scenicregional.org</a></font></span></div><div><span style="font-family:raleway"><font color="#000000"><br></font></span></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Nov 7, 2023 at 1:05 PM John Amundson via Evergreen-general <<a href="mailto:evergreen-general@list.evergreen-ils.org" rel="nofollow noopener noreferrer" target="_blank">evergreen-general@list.evergreen-ils.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)">Thanks for the detailed reply, Dan. All good information to have.</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)">We're going to try Garry's solution and see if it works: "Try going into Chrome settings -> performance and turn off preload pages." So far so good, but it's only been a few minutes.</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)">John</div><div><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><table style="color:rgb(80,0,80);font-size:12.8px;border:none;border-collapse:collapse"><tbody><tr style="height:0pt"><td style="border-right:0.5pt solid rgb(0,0,0);vertical-align:top;padding:5pt"><p><img width="96" height="63" src="https://ci3.googleusercontent.com/mail-sig/AIorK4wvJisWKEcU1hp3aB6DvlIiGEoGe1GB9N5Bd_3T9VrHtqvFZ2MKH6Iyyzn0PTTeUWUJ5cCNNec"></p></td><td style="border-left:0.5pt solid rgb(0,0,0);vertical-align:top;padding:5pt"><p dir="ltr" style="line-height:1.9872;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:verdana;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre-wrap">John Amundson | Library Applications Supervisor | CW MARS</span></p><p dir="ltr" style="line-height:1.9872;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:verdana;vertical-align:baseline;white-space:pre-wrap;background-color:transparent"><font color="#000000"><a href="mailto:jamundson@cwmars.org" rel="nofollow noopener noreferrer" target="_blank">jamundson@cwmars.org</a> | <a>508-755-3323 x1</a></font></span></p><p dir="ltr" style="line-height:1.9872;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:verdana;vertical-align:baseline;white-space:pre-wrap;background-color:transparent"><font color="#000000"><a href="https://www.cwmars.org/" rel="nofollow noopener noreferrer" target="_blank">https://www.cwmars.org</a></font></span></p><p dir="ltr" style="line-height:1.9872;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:verdana;vertical-align:baseline;white-space:pre-wrap;background-color:transparent"><a href="https://www.mypronouns.org/he-him" rel="nofollow noopener noreferrer" target="_blank">he/him/his</a></span></p></td></tr></tbody></table></div></div></div></div></div></div></div></div></div></div></div></div></div></div><a href="http:///" rel="nofollow noopener noreferrer" target="_blank"></a></div></div></div></div></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Nov 7, 2023 at 1:51 PM Daniel Guarracino <<a href="mailto:dguarracino@owwl.org" rel="nofollow noopener noreferrer" target="_blank">dguarracino@owwl.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div><div style="font-family:arial,helvetica,sans-serif;font-size:11pt;color:rgb(0,0,0)"><div style="font-family:arial,helvetica,sans-serif;font-size:11pt;color:rgb(0,0,0)"><div>Hi John,</div><br><div>We've also encountered intermittent Hatch issues recently that are exactly as you describe.</div><br><div>We had two reports of this behavior the week of October 23. At the time, we were also on 3.7.3. Both libraries that were affected encountered incomplete page loads only when accessing bookmarks (such as for Checkout, Item Status, etc.) while Hatch was enabled. If the affected libraries reloaded a page after the incomplete page load OR if the bookmark was clicked twice in quick succession (innovative!), it would load completely without fail. If Hatch was disabled or if links were accessed using the links within Evergreen's interface, the page loaded just fine -- no workaround necessary.</div><br><div>I took a look at the extensions logs on an affected machine. Hatch is exhibiting the same type of behavior as it had in late 2021 with these incomplete page loads, where the port for the tab is disconnected and Hatch does not respond to the message it is sent.</div></div><div style="font-family:arial,helvetica,sans-serif;font-size:11pt;color:rgb(0,0,0)"><br></div><div style="font-family:arial,helvetica,sans-serif;font-size:11pt;color:rgb(0,0,0)">We upgraded to 3.11.1 at the end of last week, so I wanted to wait to see if the upgrade somehow resolved the Hatch-related problems before trying to figure these out, especially since two of our libraries were affected. Unfortunately, at least one of the libraries is still encountering problems with bookmarks. And, funny enough, we've had two more libraries report what sounds like the same problem within the past hour or so.</div><div style="font-family:arial,helvetica,sans-serif;font-size:11pt;color:rgb(0,0,0)"><br></div><div style="font-family:arial,helvetica,sans-serif;font-size:11pt;color:rgb(0,0,0)">Since the upgrade to 3.11, we've also encountered another Hatch-related issue. I'm not sure if it's the same root cause, but I figured I'd mention it: With Hatch enabled, opening Evergreen's home button in a new tab results in being asked to register a workstation. This behavior isn't encountered when Hatch is disabled. It's only encountered when opening the splash page via that home button in a new tab; opening in the same tab works fine. </div><div style="font-family:arial,helvetica,sans-serif;font-size:11pt;color:rgb(0,0,0)"><br></div><div style="font-family:arial,helvetica,sans-serif;font-size:11pt;color:rgb(0,0,0)">So, +1 to the idea that something has recently caused Hatch to start misbehaving.</div><div style="font-family:arial,helvetica,sans-serif;font-size:11pt;color:rgb(0,0,0)"><br></div><div style="font-family:arial,helvetica,sans-serif;font-size:11pt;color:rgb(0,0,0)">Dan<br><br><div><div>--<br>Daniel Guarracino<br>Automation Services Librarian<br>OWWL Library System<br>2557 State Route 21<br>Canandaigua, NY 14424<br>585.394.8260 x1104</div></div><br><hr id="m_-3958506579487037193m_-3428643726529283308m_-5274459305703332579zwchr"><div><b>From: </b>"Evergreen-general" <<a href="mailto:evergreen-general@list.evergreen-ils.org" rel="nofollow noopener noreferrer" target="_blank">evergreen-general@list.evergreen-ils.org</a>><br><b>To: </b>"Evergreen-general" <<a href="mailto:evergreen-general@list.evergreen-ils.org" rel="nofollow noopener noreferrer" target="_blank">evergreen-general@list.evergreen-ils.org</a>><br><b>Cc: </b>"John Amundson" <<a href="mailto:jamundson@cwmars.org" rel="nofollow noopener noreferrer" target="_blank">jamundson@cwmars.org</a>><br><b>Sent: </b>Tuesday, November 7, 2023 1:30:07 PM<br><b>Subject: </b>[Evergreen-general] Inconsistent White Screens with Hatch<br></div><br><div><div dir="ltr"><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)">Hello!</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)">Historically we've found that bad installations of Hatch can lead to blank/white screens in Evergreen, and reinstalling Hatch usually resolves this.</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)">However, over the last week or so, we've started to receive reports of blank/white screens that we cannot seem to resolve. The problem is slightly different from historical reports in that the white screens do not appear every time, and they are more likely to appear when accessing a web client page from a bookmark than within the client. Refreshing a blank page can sometimes force it to load correctly. It's the inconsistency that's making this hard to nail down. </div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)">Has anyone else run into this issue and have you had any luck in resolving it? We've gotten a total of 5 reports over the last week or so. </div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)"><br></div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)">Some information about our setup:</div><div class="gmail_default" style="font-family:arial,helvetica,sans-serif;font-size:small;color:rgb(0,0,0)"><ul><li>Running Evergreen 3.73 plus some newer features</li><li>Affecting (at least) Chrome 119.0.6045.105 and 119.0.6045.106</li><li>Affecting (at least) Hatch version 0.3.2 and 0.3.3.</li></ul><div>And what we've tried:</div><ul><li>Clearing cache</li><li>Updating/recreating bookmarks</li><li>Updating Chrome</li><li>Updating Hatch</li><li>Reinstalling Hatch</li><li>Clearing site settings and cookies</li><li>Removing eg.hatch.login_keys from in-browser preferences</li></ul><div>The only way we've found to stop it completely is to disable Hatch, which some of our libraries rely on heavily. </div><br><div>When a page fails to load, the console seems to hang up on this message:</div><div><img src="cid:ii_18babc8267ccb971f161" alt="image.png" style="margin-right: 0px;"><br></div><br><div>Anyone have any thoughts or suggestions?</div><br><div>Thank you!</div><br><div>John</div></div><div><div dir="ltr" class="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><table style="color:rgb(80,0,80);font-size:12.8px;border:none;border-collapse:collapse"><tbody><tr style="height:0pt"><td style="border-right:0.5pt solid rgb(0,0,0);vertical-align:top;padding:5pt"><p><img width="96" height="63" src="https://ci3.googleusercontent.com/mail-sig/AIorK4wvJisWKEcU1hp3aB6DvlIiGEoGe1GB9N5Bd_3T9VrHtqvFZ2MKH6Iyyzn0PTTeUWUJ5cCNNec"></p></td><td style="border-left:0.5pt solid rgb(0,0,0);vertical-align:top;padding:5pt"><p dir="ltr" style="line-height:1.9872;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:verdana;color:rgb(0,0,0);background-color:transparent;vertical-align:baseline;white-space:pre-wrap">John Amundson | Library Applications Supervisor | CW MARS</span></p><p dir="ltr" style="line-height:1.9872;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:verdana;vertical-align:baseline;white-space:pre-wrap;background-color:transparent"><font color="#000000"><a href="mailto:jamundson@cwmars.org" rel="nofollow noopener noreferrer nofollow noopener noreferrer" target="_blank">jamundson@cwmars.org</a> | 508-755-3323 x322</font></span></p><p dir="ltr" style="line-height:1.9872;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:verdana;vertical-align:baseline;white-space:pre-wrap;background-color:transparent"><font color="#000000"><a href="https://www.cwmars.org/" rel="nofollow noopener noreferrer nofollow noopener noreferrer" target="_blank">https://www.cwmars.org</a></font></span></p><p dir="ltr" style="line-height:1.9872;margin-top:0pt;margin-bottom:0pt"><span style="font-size:10pt;font-family:verdana;vertical-align:baseline;white-space:pre-wrap;background-color:transparent"><a href="https://www.mypronouns.org/he-him" rel="nofollow noopener noreferrer nofollow noopener noreferrer" target="_blank">he/him/his</a></span></p></td></tr></tbody></table></div></div></div></div></div></div></div></div></div></div></div></div></div></div><a href="http:///" rel="nofollow noopener noreferrer nofollow noopener noreferrer" target="_blank"></a></div></div></div></div></div></div></div></div>
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