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<p class="MsoNormal">HI John<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Is Java up to date?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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Davis</span></b><b> </b>(she/her), <b><i><span style="color:#16697A">Support & Project Management Specialist</span></i></b><span style="font-size:12.0pt;color:#16697A"> </span><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="vertical-align:baseline"><b><span style="font-size:12.0pt;color:#3366CC">Pennsylvania Integrated Library System
</span></b><b><span style="color:#4472C4">(PaILS) | SPARK</span></b><span style="font-size:12.0pt;color:#3366CC"> </span><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal" style="vertical-align:baseline"><span style="color:#3366CC">(717) 256-1627</span> |
<a href="mailto:katherine.dannehl@sparkpa.org" target="_blank"><span style="color:#0563C1">elizabeth.davis@sparkpa.org</span></a> <br>
<a href="https://support.sparkpa.org/" target="_blank"><span style="color:#0563C1">support.sparkpa.org</span></a><span style="color:#3366CC"> |
</span><a href="mailto:support@sparkpa.org" target="_blank"><span style="color:#0563C1">support@sparkpa.org</span></a><span style="color:#3366CC"> </span><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif"><o:p></o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Evergreen-general <evergreen-general-bounces@list.evergreen-ils.org>
<b>On Behalf Of </b>John Amundson via Evergreen-general<br>
<b>Sent:</b> Tuesday, November 7, 2023 1:30 PM<br>
<b>To:</b> Evergreen Discussion Group <evergreen-general@list.evergreen-ils.org><br>
<b>Cc:</b> John Amundson <jamundson@cwmars.org><br>
<b>Subject:</b> [Evergreen-general] Inconsistent White Screens with Hatch<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Hello!<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Historically we've found that bad installations of Hatch can lead to blank/white screens in Evergreen, and reinstalling Hatch usually resolves this.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">However, over the last week or so, we've started to receive reports of blank/white screens that we cannot seem to resolve. The problem is slightly different from
historical reports in that the white screens do not appear every time, and they are more likely to appear when accessing a web client page from a bookmark than within the client. Refreshing a blank page can sometimes force it to load correctly. It's the inconsistency
that's making this hard to nail down. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Has anyone else run into this issue and have you had any luck in resolving it? We've gotten a total of 5 reports over the last week or so. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Some information about our setup:<o:p></o:p></span></p>
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<span style="font-size:12.0pt;font-family:"Arial",sans-serif">Running Evergreen 3.73 plus some newer features<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">Affecting (at least) Chrome 119.0.6045.105 and 119.0.6045.106<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l0 level1 lfo1">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">Affecting (at least) Hatch version 0.3.2 and 0.3.3.<o:p></o:p></span></li></ul>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">And what we've tried:<o:p></o:p></span></p>
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<span style="font-size:12.0pt;font-family:"Arial",sans-serif">Clearing cache<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">Updating/recreating bookmarks<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">Updating Chrome<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">Updating Hatch<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">Reinstalling Hatch<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">Clearing site settings and cookies<o:p></o:p></span></li><li class="MsoNormal" style="color:black;mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;mso-list:l1 level1 lfo2">
<span style="font-size:12.0pt;font-family:"Arial",sans-serif">Removing eg.hatch.login_keys from in-browser preferences<o:p></o:p></span></li></ul>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">The only way we've found to stop it completely is to disable Hatch, which some of our libraries rely on heavily. <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">When a page fails to load, the console seems to hang up on this message:<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Anyone have any thoughts or suggestions?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">Thank you!<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">John<o:p></o:p></span></p>
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<p><span style="font-size:9.5pt;color:#500050"><img border="0" width="96" height="63" style="width:1.0in;height:.6562in" id="_x0000_i1025" src="https://ci3.googleusercontent.com/mail-sig/AIorK4wvJisWKEcU1hp3aB6DvlIiGEoGe1GB9N5Bd_3T9VrHtqvFZ2MKH6Iyyzn0PTTeUWUJ5cCNNec"></span><span style="font-size:9.5pt;color:#500050"><o:p></o:p></span></p>
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<p style="margin:0in"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black">John Amundson | Library Applications Supervisor | CW MARS</span><span style="font-size:9.5pt;color:#500050"><o:p></o:p></span></p>
<p style="margin:0in"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"><a href="mailto:jamundson@cwmars.org" target="_blank">jamundson@cwmars.org</a> |
<a href="tel:%28508%29%20755-3323" target="_blank">508-755-3323 x322</a></span><span style="font-size:9.5pt;color:#500050"><o:p></o:p></span></p>
<p style="margin:0in"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:black"><a href="https://www.cwmars.org/" target="_blank">https://www.cwmars.org</a></span><span style="font-size:9.5pt;color:#500050"><o:p></o:p></span></p>
<p style="margin:0in"><span style="font-size:10.0pt;font-family:"Verdana",sans-serif;color:#500050"><a href="https://www.mypronouns.org/he-him" target="_blank">he/him/his</a></span><span style="font-size:9.5pt;color:#500050"><o:p></o:p></span></p>
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