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<p class="MsoNormal">Thank you, Terran!<o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual">William C. Szwagiel</span></b><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black"><o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual">NC Cardinal Project Manager<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual">State Library of North Carolina<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"><a href="mailto:william.szwagiel@dncr.nc.gov"><span style="color:#0563C1">william.szwagiel@dncr.nc.gov</span></a> | 919.814.6721<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual"><a href="https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal"><span style="color:#0563C1">https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual">109 East Jones Street | 4640 Mail Service Center
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual">Raleigh, North Carolina 27699-4600<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-top:6.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-ligatures:standardcontextual">The State Library is part of the NC Department of Natural & Cultural Resources.<o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black;mso-ligatures:standardcontextual">Email correspondence to and from this address is subject to the North Carolina Public Records Law and may be disclosed to third
parties.</span></i><span style="font-size:10.0pt;font-family:"Arial",sans-serif;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Evergreen-general <evergreen-general-bounces@list.evergreen-ils.org>
<b>On Behalf Of </b>Terran McCanna via Evergreen-general<br>
<b>Sent:</b> Wednesday, November 15, 2023 9:36 AM<br>
<b>To:</b> Evergreen Discussion Group <evergreen-general@list.evergreen-ils.org><br>
<b>Cc:</b> Terran McCanna <tmccanna@georgialibraries.org><br>
<b>Subject:</b> [External] Re: [Evergreen-general] Holds - patron account vanishes when another tab refreshed<o:p></o:p></p>
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<p class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><b><span style="font-size:10.0pt;color:red">CAUTION:</span></b><span style="font-size:10.0pt;color:black"> External email. Do not click links or open attachments unless verified. Report suspicious
emails with the Report Message button located on your Outlook menu bar on the Home tab.<o:p></o:p></span></p>
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<p class="MsoNormal">I'm not sure how to resolve that, but Circulation > Retrieve Last Patron (or just F8) should work as an easy workaround.<o:p></o:p></p>
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<b><span style="font-family:"Verdana",sans-serif;color:#1E439B">Terran McCanna, PINES Program Manager</span></b><o:p></o:p></p>
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<b><span style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:#1E439B">Georgia Public Library Service | University System of Georgia</span></b><o:p></o:p></p>
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<span style="font-size:9.0pt;font-family:"Verdana",sans-serif;color:#1E439B">2872 Woodcock Blvd, Suite 250 l Atlanta, GA 30341</span><o:p></o:p></p>
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<p class="MsoNormal">On Wed, Nov 15, 2023 at 9:18 AM Elizabeth Davis via Evergreen-general <<a href="mailto:evergreen-general@list.evergreen-ils.org">evergreen-general@list.evergreen-ils.org</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">HI Will<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">SPARK/PaILS just upgraded to 3.11.1 last night and I was able to replicate what your libraries are reporting. I placed a hold in one tab, refreshed the other tab and the patron
info in the first tab is gone. <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
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Davis</span> </b>(she/her), <b><i><span style="color:#16697A">Support & Project Management Specialist</span></i></b><span style="font-size:12.0pt;color:#16697A"> </span><o:p></o:p></p>
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<b><span style="font-size:12.0pt;color:#3366CC">Pennsylvania Integrated Library System
</span><span style="color:#4472C4">(PaILS) | SPARK</span></b><span style="font-size:12.0pt;color:#3366CC"> </span><o:p></o:p></p>
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<span style="color:#3366CC">(717) 256-1627</span> | <a href="mailto:katherine.dannehl@sparkpa.org" target="_blank">
elizabeth.davis@sparkpa.org</a> <br>
<a href="https://support.sparkpa.org/" target="_blank">support.sparkpa.org</a><span style="color:#3366CC"> |
</span><a href="mailto:support@sparkpa.org" target="_blank">support@sparkpa.org</a><span style="color:#3366CC"> </span><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b>From:</b> Evergreen-general <<a href="mailto:evergreen-general-bounces@list.evergreen-ils.org" target="_blank">evergreen-general-bounces@list.evergreen-ils.org</a>>
<b>On Behalf Of </b>Szwagiel, Will via Evergreen-general<br>
<b>Sent:</b> Wednesday, November 15, 2023 9:13 AM<br>
<b>To:</b> <a href="mailto:evergreen-general@list.evergreen-ils.org" target="_blank">
evergreen-general@list.evergreen-ils.org</a><br>
<b>Cc:</b> Szwagiel, Will <<a href="mailto:william.szwagiel@dncr.nc.gov" target="_blank">william.szwagiel@dncr.nc.gov</a>><br>
<b>Subject:</b> [Evergreen-general] Holds - patron account vanishes when another tab refreshed<o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Good morning,<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">This past weekend we upgraded to Evergreen version 3.11.1, and a handful of libraries have reported an issue that I have been unable to replicate myself (and none of my colleagues
with NC Cardinal have been able to, either), and I could not find an existing bug report for it, try as I might. I was hoping someone on this listserv might have encountered it, or be able to reproduce it, in case anyone might have a potential solution.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">According to the libraries, in the past, as they are placing lots of holds for patrons (for example, for homebound services), they would typically keep two tabs open connected with
the same patron account. One is for actively placing holds and the other is for keeping track of how many holds they have placed for the patron. However, after the upgrade they noticed that when they go to check how many holds they have placed for a particular
patron, after they have refreshed the tab with the holds listed, the other tab loses the connection with the patron account and then acts just as a catalog search screen. They said they have tested this another user's login and received the same results.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">However, as I noted above, I have been unable to replicate this myself.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Another library described it thus:<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<ol start="1" type="1">
<li class="m-5477975576284117847msolistparagraph" style="mso-list:l0 level1 lfo1">
One browser tab open to patron account --> Holds (to show all holds)<o:p></o:p></li><li class="m-5477975576284117847msolistparagraph" style="mso-list:l0 level1 lfo1">
Open another browser tab to place hold while on patron account.<o:p></o:p></li><li class="m-5477975576284117847msolistparagraph" style="mso-list:l0 level1 lfo1">
If you refresh the first tab with the patron’s account, then the second tab changes to regular staff catalog screen.<o:p></o:p></li></ol>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">And provided the following screenshots:<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><img border="0" width="666" height="211" style="width:6.9375in;height:2.1979in" id="m_-5477975576284117847Picture_x0020_2" src="cid:image002.png@01DA17A7.75671C80"><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><img border="0" width="650" height="258" style="width:6.7708in;height:2.6875in" id="m_-5477975576284117847Picture_x0020_3" src="cid:image003.png@01DA17A7.75671C80"><o:p></o:p></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Any assistance anyone might be able to provide with this would be greatly appreciated.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Thank you.<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"> <o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">William C. Szwagiel</span></b><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">NC Cardinal Project Manager</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">State Library of North Carolina</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><a href="mailto:william.szwagiel@dncr.nc.gov" target="_blank">william.szwagiel@dncr.nc.gov</a> | 919.814.6721</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><a href="https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal" target="_blank">https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal</a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">109 East Jones Street | 4640 Mail Service Center
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Raleigh, North Carolina 27699-4600</span><o:p></o:p></p>
<p class="MsoNormal" style="margin-top:6.0pt;mso-margin-bottom-alt:auto"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">The State Library is part of the NC Department of Natural & Cultural Resources.</span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><i><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Email correspondence to and from this address is subject to the North Carolina Public Records Law and
may be disclosed to third parties.</span></i><o:p></o:p></p>
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Email correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official.</span><o:p></o:p></p>
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<p class="MsoNormal">_______________________________________________<br>
Evergreen-general mailing list<br>
<a href="mailto:Evergreen-general@list.evergreen-ils.org" target="_blank">Evergreen-general@list.evergreen-ils.org</a><br>
<a href="http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general" target="_blank">http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general</a><o:p></o:p></p>
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