<div dir="ltr"><div>I'm not sure how to resolve that, but Circulation > Retrieve Last Patron (or just F8) should work as an easy workaround.</div><div><br></div><div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><div dir="ltr"><div><br><div dir="ltr" style="margin-left:0pt"><table style="border:medium none;border-collapse:collapse"><colgroup><col width="94"><col width="530"></colgroup><tbody><tr style="height:123pt"><td style="vertical-align:top;padding:5pt"><p dir="ltr" style="line-height:1.2;margin-top:0pt;margin-bottom:0pt"><span style="font-size:11pt;font-family:Arial;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap"><span style="border:none;display:inline-block;overflow:hidden;width:75px;height:75px"><img 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rgb(204,204,204);padding-left:1ex"><div class="msg-5477975576284117847">
<div lang="EN-US" style="overflow-wrap: break-word;">
<div class="m_-5477975576284117847WordSection1">
<p class="MsoNormal">HI Will<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">SPARK/PaILS just upgraded to 3.11.1 last night and I was able to replicate what your libraries are reporting. I placed a hold in one tab, refreshed the other tab and the patron info in the first tab is gone.
<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<p class="MsoNormal" style="vertical-align:baseline"><u></u><img width="83" height="83" style="width: 0.8645in; height: 0.8645in;" src="cid:ii_18bd367b09d4cff313" align="left" hspace="12"><u></u><b><span style="color:rgb(22,105,122)">Elizabeth
Davis</span></b><b><span> </span></b><span>(she/her),
<b><i><span style="color:rgb(22,105,122)">Support & Project Management Specialist</span></i></b></span><span style="font-size:12pt;color:rgb(22,105,122)"> </span><span style="font-size:9pt;font-family:"Segoe UI",sans-serif"><u></u><u></u></span></p>
<p class="MsoNormal" style="vertical-align:baseline"><b><span style="font-size:12pt;color:rgb(51,102,204)">Pennsylvania Integrated Library System
</span></b><b><span style="color:rgb(68,114,196)">(PaILS) | SPARK</span></b><span style="font-size:12pt;color:rgb(51,102,204)"> </span><span style="font-size:9pt;font-family:"Segoe UI",sans-serif"><u></u><u></u></span></p>
<p class="MsoNormal" style="vertical-align:baseline"><span style="color:rgb(51,102,204)">(717) 256-1627</span><span> |
</span><span><a href="mailto:katherine.dannehl@sparkpa.org" target="_blank">elizabeth.davis@sparkpa.org</a></span><span> <br>
</span><span><a href="https://support.sparkpa.org/" target="_blank">support.sparkpa.org</a></span><span style="color:rgb(51,102,204)"> |
</span><span><a href="mailto:support@sparkpa.org" target="_blank">support@sparkpa.org</a></span><span style="color:rgb(51,102,204)"> </span><span style="font-size:9pt;font-family:"Segoe UI",sans-serif"><u></u><u></u></span></p>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<div style="border-width:1pt medium medium;border-style:solid none none;border-color:rgb(225,225,225) currentcolor currentcolor;padding:3pt 0in 0in">
<p class="MsoNormal"><b><span>From:</span></b><span> Evergreen-general <<a href="mailto:evergreen-general-bounces@list.evergreen-ils.org" target="_blank">evergreen-general-bounces@list.evergreen-ils.org</a>>
<b>On Behalf Of </b>Szwagiel, Will via Evergreen-general<br>
<b>Sent:</b> Wednesday, November 15, 2023 9:13 AM<br>
<b>To:</b> <a href="mailto:evergreen-general@list.evergreen-ils.org" target="_blank">evergreen-general@list.evergreen-ils.org</a><br>
<b>Cc:</b> Szwagiel, Will <<a href="mailto:william.szwagiel@dncr.nc.gov" target="_blank">william.szwagiel@dncr.nc.gov</a>><br>
<b>Subject:</b> [Evergreen-general] Holds - patron account vanishes when another tab refreshed<u></u><u></u></span></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Good morning,<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">This past weekend we upgraded to Evergreen version 3.11.1, and a handful of libraries have reported an issue that I have been unable to replicate myself (and none of my colleagues with NC Cardinal have been able to, either), and I could
not find an existing bug report for it, try as I might. I was hoping someone on this listserv might have encountered it, or be able to reproduce it, in case anyone might have a potential solution.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">According to the libraries, in the past, as they are placing lots of holds for patrons (for example, for homebound services), they would typically keep two tabs open connected with the same patron account. One is for actively placing holds
and the other is for keeping track of how many holds they have placed for the patron. However, after the upgrade they noticed that when they go to check how many holds they have placed for a particular patron, after they have refreshed the tab with the holds
listed, the other tab loses the connection with the patron account and then acts just as a catalog search screen. They said they have tested this another user's login and received the same results.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">However, as I noted above, I have been unable to replicate this myself.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Another library described it thus:<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<ol style="margin-top:0in" start="1" type="1">
<li class="m_-5477975576284117847MsoListParagraph" style="margin-left:0in">One browser tab open to patron account --> Holds (to show all holds)<u></u><u></u></li><li class="m_-5477975576284117847MsoListParagraph" style="margin-left:0in">Open another browser tab to place hold while on patron account.<u></u><u></u></li><li class="m_-5477975576284117847MsoListParagraph" style="margin-left:0in">If you refresh the first tab with the patron’s account, then the second tab changes to regular staff catalog screen.<u></u><u></u></li></ol>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">And provided the following screenshots:<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span><img border="0" width="666" height="211" style="width: 6.9375in; height: 2.1979in;" id="m_-5477975576284117847Picture_x0020_2" src="cid:ii_18bd367b09b855d351"></span><u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span><img border="0" width="650" height="258" style="width: 6.7708in; height: 2.6875in;" id="m_-5477975576284117847Picture_x0020_3" src="cid:ii_18bd367b09d9374b62"></span><u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Any assistance anyone might be able to provide with this would be greatly appreciated.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Thank you.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><b><span style="font-size:12pt;font-family:"Arial",sans-serif;color:black">William C. Szwagiel</span></b><b><span style="font-size:12pt;font-family:"Arial",sans-serif;color:black"><u></u><u></u></span></b></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:"Arial",sans-serif;color:black">NC Cardinal Project Manager<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:"Arial",sans-serif;color:black">State Library of North Carolina<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:"Arial",sans-serif;color:black"><a href="mailto:william.szwagiel@dncr.nc.gov" target="_blank">william.szwagiel@dncr.nc.gov</a> | 919.814.6721<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:"Arial",sans-serif;color:black"><a href="https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal" target="_blank">https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10pt;font-family:"Arial",sans-serif;color:black">109 East Jones Street | 4640 Mail Service Center
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<p class="MsoNormal"><span><u></u> <u></u></span></p>
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