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<p class="MsoNormal">Good afternoon,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Currently NC Cardinal does not have a value set up at the consortium level for the Claim Return Copy Status, so a claims returned item remains in the Checked Out item status. As a result, patrons are still able to view the item in the
catalog and place holds on it. We are looking at potentially transitioning this item status to Missing or otherwise creating an entirely new, separate item status.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I wanted to see how other libraries might have handled a similar situation. Do you set a specific value for Claim Return?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Or if you created a completely separate item status, one library staff member posed these questions:<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="background:white"><span style="font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:#283C46;mso-ligatures:none">Claims Returned item status:<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:.05in;margin-right:0in;margin-bottom:0in;margin-left:60.0pt;margin-bottom:.0001pt;text-indent:-.25in;mso-list:l0 level1 lfo2;background:white">
<![if !supportLists]><span style="font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:#283C46;mso-ligatures:none"><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:#283C46;mso-ligatures:none">Does the circulation remain open (still checked out to the patron)<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:.05in;margin-right:0in;margin-bottom:0in;margin-left:60.0pt;margin-bottom:.0001pt;text-indent:-.25in;mso-list:l0 level1 lfo2;background:white">
<![if !supportLists]><span style="font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:#283C46;mso-ligatures:none"><span style="mso-list:Ignore">2.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:#283C46;mso-ligatures:none">If the circ remains open, where can staff find that information?<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:.05in;margin-right:0in;margin-bottom:0in;margin-left:120.0pt;margin-bottom:.0001pt;text-indent:-.25in;mso-list:l0 level2 lfo2;background:white">
<![if !supportLists]><span style="font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:#283C46;mso-ligatures:none"><span style="mso-list:Ignore">1.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:#283C46;mso-ligatures:none">Right now, it appears in Items Out > Other/Special Circulations<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:.05in;margin-right:0in;margin-bottom:0in;margin-left:60.0pt;margin-bottom:.0001pt;text-indent:-.25in;mso-list:l0 level1 lfo2;background:white">
<![if !supportLists]><span style="font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:#283C46;mso-ligatures:none"><span style="mso-list:Ignore">3.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:#283C46;mso-ligatures:none">If staff can see that information, can it be set up so that patrons can’t see it? If patrons can see it, they will be alarmed that
they still see this checkout, even though it is technically been forgiven.<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:.05in;margin-right:0in;margin-bottom:0in;margin-left:60.0pt;margin-bottom:.0001pt;text-indent:-.25in;mso-list:l0 level1 lfo2;background:white">
<![if !supportLists]><span style="font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:#283C46;mso-ligatures:none"><span style="mso-list:Ignore">4.<span style="font:7.0pt "Times New Roman"">
</span></span></span><![endif]><span style="font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:#283C46;mso-ligatures:none">Staff will need to be able to retrieve that information because we give each patron one claim returned. There are often repeat offenders
with this.<o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:#283C46;mso-ligatures:none"> <o:p></o:p></span></p>
<p class="MsoNormal" style="background:white"><span style="font-size:13.5pt;font-family:"Segoe UI",sans-serif;color:#283C46;mso-ligatures:none">We see Missing status as items that have been stolen or misplaced. We leave items in Missing status for one year
and then we delete them from the catalog. Using Missing status for claims returned will eliminate any paper trail for claims returned items.<o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Any ideas or suggestions would be greatly appreciated.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Thank you.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><b><span style="font-size:12.0pt;font-family:"Arial",sans-serif;color:black">William C. Szwagiel<span style="mso-ligatures:none"><o:p></o:p></span></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">NC Cardinal Project Manager<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">State Library of North Carolina<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><a href="mailto:william.szwagiel@dncr.nc.gov"><span style="color:#0563C1">william.szwagiel@dncr.nc.gov</span></a> | 919.814.6721<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"><a href="https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal"><span style="color:#0563C1">https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">109 East Jones Street | 4640 Mail Service Center
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Raleigh, North Carolina 27699-4600<o:p></o:p></span></p>
<p class="MsoNormal" style="margin-top:6.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">The State Library is part of the NC Department of Natural & Cultural Resources.<o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Email correspondence to and from this address is subject to the North Carolina Public Records Law and may be disclosed to third parties.</span></i><span style="font-size:10.0pt;font-family:"Arial",sans-serif"><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
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