<div dir="ltr">We've had a lot of issues with SMS notifications not going out according to patrons. <br><br>Sometimes it's because the carriers were bought out by another carrier like when StraightTalk was purchased by Verizon out here in Oregon- so I updated SMS server settings. <br><br>Another was when US Cellular apparently stopped supporting email to text altogether, at least that is what I was told by their support. However, some users are still receiving notifications while others aren't- leaving me completely confused and unable to verify the issue.<div><br>For now we've been suggesting to staff to recommend email notifications instead of SMS, and I've set up email forwarders for all branches to avoid SPF issues for the time being. </div><div><br></div><div>Looking forward to seeing more responses on this topic to see what solutions others are using. It's been mentioned before that the time to use a 3rd party application for email & text notifications is approaching and I'd like to hear more about success/issues with that if anyone has gone that route.<br><br>Thanks for bringing this topic up.<br><div>-Jon</div></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Fri, Apr 5, 2024 at 11:13 AM Szwagiel, Will via Evergreen-general <<a href="mailto:evergreen-general@list.evergreen-ils.org">evergreen-general@list.evergreen-ils.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div class="msg7790134070937954286">
<div dir="ltr">
<div style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:11pt;color:rgb(0,0,0)">
Good afternoon,</div>
<div style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:11pt;color:rgb(0,0,0)">
<br>
</div>
<div style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:11pt;color:rgb(0,0,0)">
We have recently been receiving a number of reports from different libraries that patrons are not receiving SMS notifications, particularly those for holds. Evergreen is sending the messages like it is supposed to, so we are thinking that some carriers may
be flagging the messages as spam. Based on the reports we have received, it appears to be most common with AT&T.</div>
<div style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:11pt;color:rgb(0,0,0)">
<br>
</div>
<div style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:11pt;color:rgb(0,0,0)">
For anyone else who might have experienced this in the past, did you have any direct interactions with the carrier/s, and if so, what were the steps that needed to be taken to prevent this from happening in the future?</div>
<div style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:11pt;color:rgb(0,0,0)">
<br>
</div>
<div style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:11pt;color:rgb(0,0,0)">
Thank you.</div>
<div style="font-family:Aptos,Aptos_EmbeddedFont,Aptos_MSFontService,Calibri,Helvetica,sans-serif;font-size:11pt;color:rgb(0,0,0)">
<br>
</div>
<div id="m_7790134070937954286Signature">
<p><span style="font-family:Arial,sans-serif;font-size:12pt;color:black"><b>William C. Szwagiel</b></span></p>
<p><span style="font-family:Arial,sans-serif;font-size:10pt;color:black">NC Cardinal Project Manager</span></p>
<p><span style="font-family:Arial,sans-serif;font-size:10pt;color:black">State Library of North Carolina</span></p>
<p><span style="font-family:Arial,sans-serif;font-size:10pt;color:black"><a href="mailto:william.szwagiel@ncdcr.gov" style="margin-top:0px;margin-bottom:0px" target="_blank">william.szwagiel@ncdcr.gov</a> | 919.814.6721</span></p>
<p><span style="font-family:Arial,sans-serif;font-size:10pt;color:black"><a href="https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal" style="margin-top:0px;margin-bottom:0px" target="_blank">https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal</a></span></p>
<p><span style="font-family:Arial,sans-serif;font-size:10pt;color:black">109 East Jones Street | 4640 Mail Service Center </span></p>
<p><span style="font-family:Arial,sans-serif;font-size:10pt;color:black">Raleigh, North Carolina 27699-4600</span></p>
<p style="margin-top:6pt"><span style="font-family:Arial,sans-serif;font-size:10pt">The State Library is part of the NC Department of Natural & Cultural Resources.</span></p>
<p><span style="font-family:Arial,sans-serif;font-size:10pt;color:black"><i>Email correspondence to and from this address is subject to the North Carolina Public Records Law and may be disclosed to third parties.</i></span></p>
<p> </p>
</div>
<br>
<hr>
<font face="Arial" color="Gray" size="1"><br>
Email correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official.<br>
</font>
</div>
_______________________________________________<br>
Evergreen-general mailing list<br>
<a href="mailto:Evergreen-general@list.evergreen-ils.org" target="_blank">Evergreen-general@list.evergreen-ils.org</a><br>
<a href="http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general" rel="noreferrer" target="_blank">http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general</a><br>
</div></blockquote></div>