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<p class="MsoNormal"><span style="font-size:11.0pt">Hi Will<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt">We’ve had several issues with most of the carriers on SMS issues. Sometimes SMS messages were throttled, and patrons would get them days or weeks later if at all. Some carriers just stopped sending them
totally. Sometimes the messages to a specific carrier would deliver for one library in the consortium but not others. We tried changing from sending SMS to MMS with no luck. Also we were getting asked to add new carriers that don’t have gateways and so
we were unable to provide SMS service to those patrons. In the end we moved to a third-party option to deliver SMS notifications.
<o:p></o:p></span></p>
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</v:shape><![endif]--><![if !vml]><img width="83" height="83" style="width:.8645in;height:.8645in" src="cid:image002.png@01DA8765.AFBEE1A0" align="left" hspace="12" v:shapes="Picture_x0020_1"><![endif]><b><span style="color:#16697A;mso-ligatures:standardcontextual">Elizabeth
Davis</span></b><b><span style="mso-ligatures:standardcontextual"> </span></b><span style="mso-ligatures:standardcontextual">(she/her),
<b><i><span style="color:#16697A">Support & Project Management Specialist</span></i></b><span style="color:#16697A"> </span></span><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal" style="vertical-align:baseline"><b><span style="color:#3366CC;mso-ligatures:standardcontextual">Pennsylvania Integrated Library System
</span></b><b><span style="color:#4472C4;mso-ligatures:standardcontextual">(PaILS) | SPARK</span></b><span style="color:#3366CC;mso-ligatures:standardcontextual"> </span><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
<p class="MsoNormal" style="vertical-align:baseline"><span style="color:#3366CC;mso-ligatures:standardcontextual">(717) 256-1627</span><span style="mso-ligatures:standardcontextual"> |
</span><a href="mailto:katherine.dannehl@sparkpa.org" target="_blank"><span style="color:#0563C1;mso-ligatures:standardcontextual">elizabeth.davis@sparkpa.org</span></a><span style="mso-ligatures:standardcontextual"> <br>
</span><a href="https://support.sparkpa.org/" target="_blank"><span style="color:#0563C1;mso-ligatures:standardcontextual">support.sparkpa.org</span></a><span style="color:#3366CC;mso-ligatures:standardcontextual"> |
</span><a href="mailto:support@sparkpa.org" target="_blank"><span style="color:#0563C1;mso-ligatures:standardcontextual">support@sparkpa.org</span></a><span style="color:#3366CC;mso-ligatures:standardcontextual"> </span><span style="font-size:9.0pt;font-family:"Segoe UI",sans-serif;mso-ligatures:standardcontextual"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri",sans-serif"> Evergreen-general <evergreen-general-bounces@list.evergreen-ils.org>
<b>On Behalf Of </b>Szwagiel, Will via Evergreen-general<br>
<b>Sent:</b> Friday, April 5, 2024 2:13 PM<br>
<b>To:</b> Szwagiel, Will via Evergreen-general <evergreen-general@list.evergreen-ils.org><br>
<b>Cc:</b> Szwagiel, Will <william.szwagiel@dncr.nc.gov><br>
<b>Subject:</b> [Evergreen-general] SMS Messages Not Being Received<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;color:black">Good afternoon,<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;color:black">We have recently been receiving a number of reports from different libraries that patrons are not receiving SMS notifications, particularly those for holds. Evergreen is sending the messages like
it is supposed to, so we are thinking that some carriers may be flagging the messages as spam. Based on the reports we have received, it appears to be most common with AT&T.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;color:black">For anyone else who might have experienced this in the past, did you have any direct interactions with the carrier/s, and if so, what were the steps that needed to be taken to prevent this from
happening in the future?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;color:black">Thank you.<o:p></o:p></span></p>
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<p><b><span style="font-family:"Arial",sans-serif;color:black">William C. Szwagiel</span></b><o:p></o:p></p>
<p><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">NC Cardinal Project Manager</span><o:p></o:p></p>
<p><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">State Library of North Carolina</span><o:p></o:p></p>
<p><a href="mailto:william.szwagiel@ncdcr.gov"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">william.szwagiel@ncdcr.gov</span></a><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black"> | 919.814.6721</span><o:p></o:p></p>
<p><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__statelibrary.ncdcr.gov_services-2Dlibraries_nc-2Dcardinal&d=DwMFAw&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=LRHEWfG7tKtoSjGM1XBmJX5tlkBCMt3lnyKxcaVacsw&m=0H4t3hQJflpFt0ea7x85qUiTVDQWbYqh6Dz0QJdoxJOUX_T6PrvwY7VnJnpC2V-2&s=qM9rGoZZzkmnBg-dhc0vkdPvc6yTj-v0trgYzDKOFOo&e="><span style="font-size:10.0pt;font-family:"Arial",sans-serif">https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal</span></a><o:p></o:p></p>
<p><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">109 East Jones Street | 4640 Mail Service Center </span><span style="color:black"><o:p></o:p></span></p>
<p><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Raleigh, North Carolina 27699-4600</span><o:p></o:p></p>
<p style="margin-top:6.0pt"><span style="font-size:10.0pt;font-family:"Arial",sans-serif">The State Library is part of the NC Department of Natural & Cultural Resources.</span><o:p></o:p></p>
<p><i><span style="font-size:10.0pt;font-family:"Arial",sans-serif;color:black">Email correspondence to and from this address is subject to the North Carolina Public Records Law and may be disclosed to third parties.</span></i><o:p></o:p></p>
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Email correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official.</span><o:p></o:p></p>
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