<div dir="ltr"><div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small;color:#000000">Adding to Kathy's point, Evergreen uses an email-to-SMS bridge to send texts. This is why the patron's carrier must be known. For example, if the carrier is Verizon, one can send a text from an email account addressing it to <a href="mailto:xxxxxxxxxx@vztext.com">xxxxxxxxxx@vztext.com</a>, where the Xs denote the mobile phone number. This of course is less expensive than maintaining an actual mobile number from which to directly send texts. In that case, the carrier need not be known. I would expect the existing email-to-text method to be less reliable than directly texting from a mobile account for no other reason than the fact that an additional system--email--comes into play.<br clear="all"></div><div><div dir="ltr" class="gmail_signature" data-smartmail="gmail_signature"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div><span style="font-family:"trebuchet ms",sans-serif"><br></span></div><div><span style="font-family:"trebuchet ms",sans-serif">John Lolis</span><br></div><div><font face="'trebuchet ms', sans-serif">Coordinator of Computer Systems</font></div></div></div></div></div></div></div></div></div><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div><font face="'trebuchet ms', sans-serif"><img src="https://ci3.googleusercontent.com/mail-sig/AIorK4yAa9EjDQ2k8l4yaH291EHSWgLbJdQy0f9fH1JVWo2xP7YdQ39AmkOBuxTJTUeD9AfPu5AgLXmd1tQijRk7sw9bgFk2NgaYP6AHCa-eCnMnQRY"><br></font></div><div><span style="font-family:"trebuchet ms",sans-serif">100 Martine Avenue</span><br></div><div><span style="font-family:"trebuchet ms",sans-serif">White Plains, NY 10601</span></div></div></div></div></div></div></div></div></div><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div><font face="'trebuchet ms', sans-serif"></font></div><div><font face="'trebuchet ms', sans-serif">tel: 1.914.422.1497</font></div><div><font face="'trebuchet ms', sans-serif">fax: 1.914.422.1452</font></div><div><font face="'trebuchet ms', sans-serif"><br></font></div><div><font face="'trebuchet ms', sans-serif"><a href="https://whiteplainslibrary.org/" target="_blank">https://whiteplainslibrary.org/</a></font></div><div><br></div><div><span style="color:rgb(45,45,47);font-family:adelle,sans-serif,Helvetica"><i>“I would rather have questions that can’t be answered than answers that can’t be questioned.”</i><br></span><font size="1"><span style="color:rgb(45,45,47);font-family:adelle,sans-serif,Helvetica">— </span><a href="https://click.fourhourmail.com/5qure95xkf7hvvo93wh2/7qh7h8h05vr4zrtz/aHR0cHM6Ly9lbi53aWtpcGVkaWEub3JnL3dpa2kvUmljaGFyZF9GZXlubWFu" rel="noopener noreferrer" style="color:rgb(8,117,193);font-family:adelle,sans-serif,Helvetica" target="_blank">Richard Feynman</a><span style="color:rgb(45,45,47);font-family:adelle,sans-serif,Helvetica">, theoretical physicist and recipient of the Nobel Prize in Physics in 1965</span></font><br></div><font face="Verdana, Arial, Helvetica" size="2"><span style="font-family:georgia,serif"></span></font></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, 8 Apr 2024 at 13:07, Lussier, Kathy <<a href="mailto:klussier@noblenet.org">klussier@noblenet.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr">Hi,<div><br></div><div>One thing to keep in mind is that Evergreen's core text messaging functionality was created more than 10 years ago when the wireless service provider market was much less complex. We now have carriers that use multiple networks, each with its own email gateway. Does the typical patron know which network their discount carrier may happen to run on? Some carriers don't even provide an email gateway, or make it very difficult to find. If I were to write up development requirements for this feature in 2024, they would be entirely different from what they were in 2011ish.</div><div><br></div><div>NOBLE is planning to move to a third-party text messaging service soon. Although I can't speak to how this provider works yet, in my previous job, I used a service that relied on Twilio, and it was a much better experience. Patrons didn't have to worry about getting the precise carrier listed. It did not fix the sending / receipt for every single text message, but it did handle text messaging in a modern way with sophisticated error reporting letting us know the reason for the failed delivery, which helped staff better manage these errors. </div><div><br></div><div>Kathy<br clear="all"><div><div dir="ltr" class="gmail_signature"><div dir="ltr"><div>--</div>Kathy Lussier<div>she/her<br><div>Executive Director</div><div>NOBLE: North of Boston Library Exchange</div><div>Danvers, MA</div><div>978-777-8844 x201</div><div><a href="http://www.noblenet.org" target="_blank">www.noblenet.org</a></div><div><br></div><div><br></div></div></div></div></div><br></div></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, Apr 8, 2024 at 12:50 PM Lolis, John via Evergreen-general <<a href="mailto:evergreen-general@list.evergreen-ils.org" target="_blank">evergreen-general@list.evergreen-ils.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div class="gmail_default" style="font-family:tahoma,sans-serif;font-size:small;color:rgb(0,0,0)">I don't know about anyone else's mileage, but in the past few weeks I've had reports of even personal text messages failing delivery. T'would be a shame if we end up chasing our tails trying to fix something we have no control over. I'm not saying this is definitely the case, but it bears consideration.<br clear="all"></div><div><div dir="ltr" class="gmail_signature"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div><span style="font-family:"trebuchet ms",sans-serif"><br></span></div><div><span style="font-family:"trebuchet ms",sans-serif">John Lolis</span><br></div><div><font face="'trebuchet ms', sans-serif">Coordinator of Computer Systems</font></div></div></div></div></div></div></div></div></div><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div><font face="'trebuchet ms', sans-serif"><img src="https://ci3.googleusercontent.com/mail-sig/AIorK4yAa9EjDQ2k8l4yaH291EHSWgLbJdQy0f9fH1JVWo2xP7YdQ39AmkOBuxTJTUeD9AfPu5AgLXmd1tQijRk7sw9bgFk2NgaYP6AHCa-eCnMnQRY"><br></font></div><div><span style="font-family:"trebuchet ms",sans-serif">100 Martine Avenue</span><br></div><div><span style="font-family:"trebuchet ms",sans-serif">White Plains, NY 10601</span></div></div></div></div></div></div></div></div></div><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div><font face="'trebuchet ms', sans-serif"></font></div><div><font face="'trebuchet ms', sans-serif">tel: 1.914.422.1497</font></div><div><font face="'trebuchet ms', sans-serif">fax: 1.914.422.1452</font></div><div><font face="'trebuchet ms', sans-serif"><br></font></div><div><font face="'trebuchet ms', sans-serif"><a href="https://whiteplainslibrary.org/" target="_blank">https://whiteplainslibrary.org/</a></font></div><div><br></div><div><span style="color:rgb(45,45,47);font-family:adelle,sans-serif,Helvetica"><i>“I would rather have questions that can’t be answered than answers that can’t be questioned.”</i><br></span><font size="1"><span style="color:rgb(45,45,47);font-family:adelle,sans-serif,Helvetica">— </span><a href="https://click.fourhourmail.com/5qure95xkf7hvvo93wh2/7qh7h8h05vr4zrtz/aHR0cHM6Ly9lbi53aWtpcGVkaWEub3JnL3dpa2kvUmljaGFyZF9GZXlubWFu" rel="noopener noreferrer" style="color:rgb(8,117,193);font-family:adelle,sans-serif,Helvetica" target="_blank">Richard Feynman</a><span style="color:rgb(45,45,47);font-family:adelle,sans-serif,Helvetica">, theoretical physicist and recipient of the Nobel Prize in Physics in 1965</span></font><br></div><font face="Verdana, Arial, Helvetica" size="2"><span style="font-family:georgia,serif"></span></font></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><br></div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Mon, 8 Apr 2024 at 09:17, Elizabeth Davis via Evergreen-general <<a href="mailto:evergreen-general@list.evergreen-ils.org" target="_blank">evergreen-general@list.evergreen-ils.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div>
<div lang="EN-US">
<div>
<p class="MsoNormal">Hi Jon,
<u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11pt">We went with Unique’s MessageBee. We manage is on the consortium level so there’s no customization for individual libraries, but it’s been working
great. </span><u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal" style="vertical-align:baseline"><u></u><img width="83" height="83" style="width: 0.8645in; height: 0.8645in;" src="cid:ii_18ebe9a4fb67745b42" align="left" hspace="12"><u></u><b><span style="color:rgb(22,105,122)">Elizabeth
Davis</span></b><b> </b>(she/her), <b><i><span style="color:rgb(22,105,122)">Support & Project Management Specialist</span></i></b><span style="color:rgb(22,105,122)"> </span><span style="font-size:9pt;font-family:"Segoe UI",sans-serif"><u></u><u></u></span></p>
<p class="MsoNormal" style="vertical-align:baseline"><b><span style="color:rgb(51,102,204)">Pennsylvania Integrated Library System
</span></b><b><span style="color:rgb(68,114,196)">(PaILS) | SPARK</span></b><span style="color:rgb(51,102,204)"> </span><span style="font-size:9pt;font-family:"Segoe UI",sans-serif"><u></u><u></u></span></p>
<p class="MsoNormal" style="vertical-align:baseline"><span style="color:rgb(51,102,204)">(717) 256-1627</span> |
<a href="mailto:katherine.dannehl@sparkpa.org" target="_blank"><span style="color:rgb(5,99,193)">elizabeth.davis@sparkpa.org</span></a> <br>
<a href="https://support.sparkpa.org/" target="_blank"><span style="color:rgb(5,99,193)">support.sparkpa.org</span></a><span style="color:rgb(51,102,204)"> |
</span><a href="mailto:support@sparkpa.org" target="_blank"><span style="color:rgb(5,99,193)">support@sparkpa.org</span></a><span style="color:rgb(51,102,204)"> </span><span style="font-size:9pt;font-family:"Segoe UI",sans-serif"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11pt"><u></u> <u></u></span></p>
<div style="border-width:1pt medium medium;border-style:solid none none;border-color:rgb(225,225,225) currentcolor currentcolor;padding:3pt 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11pt;font-family:Calibri,sans-serif">From:</span></b><span style="font-size:11pt;font-family:Calibri,sans-serif"> Evergreen-general <<a href="mailto:evergreen-general-bounces@list.evergreen-ils.org" target="_blank">evergreen-general-bounces@list.evergreen-ils.org</a>>
<b>On Behalf Of </b>JonGeorg SageLibrary via Evergreen-general<br>
<b>Sent:</b> Friday, April 5, 2024 6:13 PM<br>
<b>To:</b> Evergreen Discussion Group <<a href="mailto:evergreen-general@list.evergreen-ils.org" target="_blank">evergreen-general@list.evergreen-ils.org</a>><br>
<b>Cc:</b> JonGeorg SageLibrary <<a href="mailto:jongeorg.sagelibrary@gmail.com" target="_blank">jongeorg.sagelibrary@gmail.com</a>><br>
<b>Subject:</b> Re: [Evergreen-general] SMS Messages Not Being Received<u></u><u></u></span></p>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<p class="MsoNormal">Elizabeth, what 3rd party service did you end up using and how well has it been working for your libraries?<u></u><u></u></p>
<div>
<p class="MsoNormal">-Jon<u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<div>
<div>
<p class="MsoNormal">On Fri, Apr 5, 2024 at 11:29<span style="font-family:Arial,sans-serif"> </span>AM Elizabeth Davis via Evergreen-general <<a href="mailto:evergreen-general@list.evergreen-ils.org" target="_blank">evergreen-general@list.evergreen-ils.org</a>> wrote:<u></u><u></u></p>
</div>
<blockquote style="border-width:medium medium medium 1pt;border-style:none none none solid;border-color:currentcolor currentcolor currentcolor rgb(204,204,204);padding:0in 0in 0in 6pt;margin-left:4.8pt;margin-right:0in">
<div>
<div>
<div>
<p class="MsoNormal"><span style="font-size:11pt">Hi Will</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11pt"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11pt">We’ve had several issues with most of the carriers on SMS issues. Sometimes SMS messages were throttled, and patrons would get them days or weeks
later if at all. Some carriers just stopped sending them totally. Sometimes the messages to a specific carrier would deliver for one library in the consortium but not others. We tried changing from sending SMS to MMS with no luck. Also we were getting
asked to add new carriers that don’t have gateways and so we were unable to provide SMS service to those patrons. In the end we moved to a third-party option to deliver SMS notifications.
</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11pt"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11pt"> </span><u></u><u></u></p>
<div>
<p class="MsoNormal" style="vertical-align:baseline">
<u></u><img width="83" height="83" style="width: 0.8645in; height: 0.8645in;" src="cid:ii_18ebe9a4fb6692e331" align="left" hspace="12"><u></u><b><span style="color:rgb(22,105,122)">Elizabeth
Davis</span> </b>(she/her), <b><i><span style="color:rgb(22,105,122)">Support & Project Management Specialist</span></i></b><span style="color:rgb(22,105,122)"> </span><u></u><u></u></p>
<p class="MsoNormal" style="vertical-align:baseline">
<b><span style="color:rgb(51,102,204)">Pennsylvania Integrated Library System </span><span style="color:rgb(68,114,196)">(PaILS) | SPARK</span></b><span style="color:rgb(51,102,204)"> </span><u></u><u></u></p>
<p class="MsoNormal" style="vertical-align:baseline">
<span style="color:rgb(51,102,204)">(717) 256-1627</span> | <a href="mailto:katherine.dannehl@sparkpa.org" target="_blank">
<span style="color:rgb(5,99,193)">elizabeth.davis@sparkpa.org</span></a> <br>
<a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__support.sparkpa.org_&d=DwMFaQ&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=LRHEWfG7tKtoSjGM1XBmJX5tlkBCMt3lnyKxcaVacsw&m=dwrYBC8O0BMnqZB2_wBS0yeMRrM7MXdRr1RsCIfpP_FWgATVvcKJ-V7A_fxhtQn4&s=a-DVfDIJ6SZYJnpG5nLk4H2X6ZNXrw3WxhvfBiNNhIk&e=" target="_blank"><span style="color:rgb(5,99,193)">support.sparkpa.org</span></a><span style="color:rgb(51,102,204)">
| </span><a href="mailto:support@sparkpa.org" target="_blank"><span style="color:rgb(5,99,193)">support@sparkpa.org</span></a><span style="color:rgb(51,102,204)"> </span><u></u><u></u></p>
</div>
<p class="MsoNormal"><span style="font-size:11pt"> </span><u></u><u></u></p>
<div>
<div style="border-width:1pt medium medium;border-style:solid none none;border-color:rgb(225,225,225) currentcolor currentcolor;padding:3pt 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11pt;font-family:Calibri,sans-serif">From:</span></b><span style="font-size:11pt;font-family:Calibri,sans-serif"> Evergreen-general <<a href="mailto:evergreen-general-bounces@list.evergreen-ils.org" target="_blank">evergreen-general-bounces@list.evergreen-ils.org</a>>
<b>On Behalf Of </b>Szwagiel, Will via Evergreen-general<br>
<b>Sent:</b> Friday, April 5, 2024 2:13 PM<br>
<b>To:</b> Szwagiel, Will via Evergreen-general <<a href="mailto:evergreen-general@list.evergreen-ils.org" target="_blank">evergreen-general@list.evergreen-ils.org</a>><br>
<b>Cc:</b> Szwagiel, Will <<a href="mailto:william.szwagiel@dncr.nc.gov" target="_blank">william.szwagiel@dncr.nc.gov</a>><br>
<b>Subject:</b> [Evergreen-general] SMS Messages Not Being Received</span><u></u><u></u></p>
</div>
</div>
<p class="MsoNormal"> <u></u><u></u></p>
<div>
<p class="MsoNormal"><span style="font-size:11pt;color:black">Good afternoon,</span><u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11pt;color:black"> </span><u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11pt;color:black">We have recently been receiving a number of reports from different libraries that patrons are not receiving SMS notifications, particularly
those for holds. Evergreen is sending the messages like it is supposed to, so we are thinking that some carriers may be flagging the messages as spam. Based on the reports we have received, it appears to be most common with AT&T.</span><u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11pt;color:black"> </span><u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11pt;color:black">For anyone else who might have experienced this in the past, did you have any direct interactions with the carrier/s, and if so, what
were the steps that needed to be taken to prevent this from happening in the future?</span><u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11pt;color:black"> </span><u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11pt;color:black">Thank you.</span><u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><span style="font-size:11pt;color:black"> </span><u></u><u></u></p>
</div>
<div id="m_8929393974751543143m_1485341002299407227m_-1307013928151749351m_6996213389855620954m_-7387210856290763510Signature">
<p><b><span style="font-family:Arial,sans-serif;color:black">William C. Szwagiel</span></b><u></u><u></u></p>
<p><span style="font-size:10pt;font-family:Arial,sans-serif;color:black">NC Cardinal Project Manager</span><u></u><u></u></p>
<p><span style="font-size:10pt;font-family:Arial,sans-serif;color:black">State Library of North Carolina</span><u></u><u></u></p>
<p><a href="mailto:william.szwagiel@ncdcr.gov" target="_blank"><span style="font-size:10pt;font-family:Arial,sans-serif">william.szwagiel@ncdcr.gov</span></a><span style="font-size:10pt;font-family:Arial,sans-serif;color:black"> | 919.814.6721</span><u></u><u></u></p>
<p><a href="https://urldefense.proofpoint.com/v2/url?u=https-3A__statelibrary.ncdcr.gov_services-2Dlibraries_nc-2Dcardinal&d=DwMFAw&c=euGZstcaTDllvimEN8b7jXrwqOf-v5A_CdpgnVfiiMM&r=LRHEWfG7tKtoSjGM1XBmJX5tlkBCMt3lnyKxcaVacsw&m=0H4t3hQJflpFt0ea7x85qUiTVDQWbYqh6Dz0QJdoxJOUX_T6PrvwY7VnJnpC2V-2&s=qM9rGoZZzkmnBg-dhc0vkdPvc6yTj-v0trgYzDKOFOo&e=" target="_blank"><span style="font-size:10pt;font-family:Arial,sans-serif">https://statelibrary.ncdcr.gov/services-libraries/nc-cardinal</span></a><u></u><u></u></p>
<p><span style="font-size:10pt;font-family:Arial,sans-serif;color:black">109 East Jones Street | 4640 Mail Service Center </span><u></u><u></u></p>
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<p style="margin-top:6pt"><span style="font-size:10pt;font-family:Arial,sans-serif">The State Library is part of the NC Department of Natural & Cultural Resources.</span><u></u><u></u></p>
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<p> <u></u><u></u></p>
</div>
<p class="MsoNormal"> <u></u><u></u></p>
<div class="MsoNormal" align="center" style="text-align:center">
<hr size="2" width="100%" align="center">
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Email correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official.</span><u></u><u></u></p>
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<p class="MsoNormal">_______________________________________________<br>
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