<div dir="ltr"><p class="MsoNormal">Hello!</p><p class="MsoNormal"><br></p><p class="MsoNormal">I am also favoring the help desk approach. Thank you for
starting this conversation, Rogan!</p><p class="MsoNormal"><br></p>
<p class="MsoNormal">Erica</p></div><div class="gmail_extra"><br><br><div class="gmail_quote">On Wed, Dec 11, 2013 at 1:31 PM, Rogan Hamby <span dir="ltr"><<a href="mailto:rogan.hamby@yclibrary.net" target="_blank">rogan.hamby@yclibrary.net</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">For a little background:<div><br></div><div>We have over the last few months thrown around various ideas about better organizing to handle web site tasks. One aspect of this discussion was in regards to roles. After a long exploration of the pros and cons of broad and narrow approaches my gauge of that conversation is that perhaps we were barking up the wrong tree. </div>
<div><br></div><div>In the midst of this I tossed up a simple google doc to let us do some collaboration and track some bite sized tasks to help people get started:</div><div><br></div><div><a href="https://docs.google.com/a/yclibrary.net/document/d/1AvGW1NTJVM7y5MeokT6um3OjapOCUDqdDDTqpsQ03F0/edit" target="_blank">https://docs.google.com/a/yclibrary.net/document/d/1AvGW1NTJVM7y5MeokT6um3OjapOCUDqdDDTqpsQ03F0/edit</a></div>
<div><br></div><div>This was actually deemed a lot more useful than all the chat about roles and the "grab what you can when you can" approach was a lot more productive. I personally like this approach because it's a lot more community oriented in a way that feels natural to me.</div>
<div><br></div><div>I agreed after the last web meeting to follow up and start a discussion about tools that could be used to help us co-ordinate. Rather than discuss tools I'm going to throw out four general approaches and see if we can get some kind of consensus.</div>
<div><br></div><div>1) Listserv. This approach is the easiest to implement but lacks any kind of tracking or additional structure. I would argue this isn't friendly to new users and things fall through the cracks too easily.</div>
<div><br></div><div>2) A "launchpad" type approach. I was asked about this specifically but I think it's a bad analogy because launchpad, while having bug tracking, is really meant for software collaboration and I think it would be a lot of unproductive overhead.</div>
<div><br></div><div>3) A help desk. This is probably the best fit for the workflows I imagine though we will need to set one up. There are even themes to mold wordpress into a help desk though all the ones I know of are commercial. </div>
<div><br></div><div>4) The collaborative document approach. This is what the google doc does and it works fairly well but obviously lacks features for tracking and resolving that would be preferred.</div><div><br></div>
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Thoughts? I think I have a clear bias towards a help desk approach. </div><span class="HOEnZb"><font color="#888888"><div><div><br></div>-- <br><div dir="ltr"><br><div>Rogan Hamby, MLS, CCNP, MIA</div><div>Managers Headquarters Library and Reference Services, </div>
<div>York County Library System</div><div><br></div><div><span style="line-height:18px;color:rgb(24,24,24);font-size:14px;font-family:georgia,serif">“You can never get a cup of tea large enough or a book long enough to suit me.” </span><br style="line-height:18px;color:rgb(24,24,24);font-size:14px;font-family:georgia,serif">
<span style="line-height:18px;color:rgb(24,24,24);font-size:14px;font-family:georgia,serif">― </span><a href="http://www.goodreads.com/author/show/1069006.C_S_Lewis" style="line-height:18px;color:rgb(102,102,0);font-size:14px;font-family:georgia,serif" target="_blank">C.S. Lewis</a></div>
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<br></blockquote></div><br><br clear="all"><div><br></div>-- <br><div dir="ltr"><pre cols="72">Erica Rohlfs, MLIS
Education Specialist
Equinox Software Inc. / The Open Source Experts
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Email: <a href="mailto:erohlfs@esilibrary.com" target="_blank">erohlfs@esilibrary.com</a>
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