[OPEN-ILS-DEV] Internal Server Error on 'Server Settings' screen

Fri Jun 26 14:21:01 EDT 2009

yes, I see it.....

I will play...it does now seem like an apache permissions
problem......Probably the initial problem all along

Phil Hunt

Program Director, Information Technology

NELINET, Inc.

'   Direct Phone:  (508)597-1924

'    1.508.460.7700 x1924

6     FAX (508)460-9455

* hunt at NELINET.net

________________________________

From: open-ils-dev-bounces at list.georgialibraries.org
[mailto:open-ils-dev-bounces at list.georgialibraries.org] On Behalf Of
Ryan Laverdiere
Sent: Friday, June 26, 2009 02:22 PM
To: open-ils-dev at list.georgialibraries.org
Subject: Re: [OPEN-ILS-DEV] Internal Server Error on 'Server Settings'
screen

Permission issue check the folder permissions I would sudo chmod 777
/openils/var/web/xul/rel_1_4_0_4 and try accessing from outside the
network once again.

________________________________

Date: Fri, 26 Jun 2009 13:16:32 -0500
From: hunt at nelinet.net
To: open-ils-dev at list.georgialibraries.org
Subject: Re: [OPEN-ILS-DEV] Internal Server Error on 'Server Settings'
screen

Strange, I can get in now  (web site).

Why would the client work internally, but not externally 

If the file is missing, I would assume both would fail.

I did a search and the directory is indeed there:

root at LNXEVG1OS1:/var/log/apache2# find / -name rel_1_4* -print

/openils/var/web/xul/rel_1_4_0_4

I also looked inside that directory and the structure matches one on a
working server, so I am very confused

Phil Hunt

Program Director, Information Technology

NELINET, Inc.

'   Direct Phone:  (508)597-1924

'    1.508.460.7700 x1924

6     FAX (508)460-9455

* hunt at NELINET.net

________________________________

From: open-ils-dev-bounces at list.georgialibraries.org
[mailto:open-ils-dev-bounces at list.georgialibraries.org] On Behalf Of
Ryan Laverdiere
Sent: Friday, June 26, 2009 02:11 PM
To: open-ils-dev at list.georgialibraries.org
Subject: Re: [OPEN-ILS-DEV] Internal Server Error on 'Server Settings'
screen

Evergreen now works I have now figured out the problem I went to
http://evergreen.nelinet.net/xul/ this is where the staff client loads
it's files from and rel_1_4_0_4 which is the file the staff client is
looking for does not exist!

________________________________

From: ryan484lav at msn.com
To: open-ils-dev at list.georgialibraries.org
Date: Fri, 26 Jun 2009 14:06:09 -0400
Subject: Re: [OPEN-ILS-DEV] Internal Server Error on 'Server Settings'
screen

Evergreen Times Out
www.nelinet.net works fine!

________________________________

Date: Fri, 26 Jun 2009 13:01:27 -0500
From: hunt at nelinet.net
To: open-ils-dev at list.georgialibraries.org
Subject: Re: [OPEN-ILS-DEV] Internal Server Error on 'Server Settings'
screen

ok, the net lines are fine

The test evergreen website and client come up fine INSIDE my lan

Our standard website, www.nelinet.net <http://www.nelinet.net/>  comes
up fine inside

Outside, the test evergreen times out

The main page www.nelinet.net <http://www.nelinet.net/>  comes up fine

Can you try it Ryan?

Phil Hunt

Program Director, Information Technology

NELINET, Inc.

'   Direct Phone:  (508)597-1924

'    1.508.460.7700 x1924

6     FAX (508)460-9455

* hunt at NELINET.net

________________________________

From: open-ils-dev-bounces at list.georgialibraries.org
[mailto:open-ils-dev-bounces at list.georgialibraries.org] On Behalf Of
Ryan Laverdiere
Sent: Friday, June 26, 2009 01:53 PM
To: open-ils-dev at list.georgialibraries.org
Subject: Re: [OPEN-ILS-DEV] Internal Server Error on 'Server Settings'
screen

Look at apache error logs.

________________________________

Date: Fri, 26 Jun 2009 12:49:35 -0500
From: hunt at nelinet.net
To: open-ils-dev at list.georgialibraries.org
Subject: Re: [OPEN-ILS-DEV] Internal Server Error on 'Server Settings'
screen

weird, I am too now, outside the building

Network timeout......

I need to see why first!

Phil Hunt

Program Director, Information Technology

NELINET, Inc.

'   Direct Phone:  (508)597-1924

'    1.508.460.7700 x1924

6     FAX (508)460-9455

* hunt at NELINET.net

________________________________

From: open-ils-dev-bounces at list.georgialibraries.org
[mailto:open-ils-dev-bounces at list.georgialibraries.org] On Behalf Of
Ryan Laverdiere
Sent: Friday, June 26, 2009 01:50 PM
To: open-ils-dev at list.georgialibraries.org
Subject: Re: [OPEN-ILS-DEV] Internal Server Error on 'Server Settings'
screen

Strange I keep getting a network timeout again.

________________________________

Date: Fri, 26 Jun 2009 12:45:03 -0500
From: hunt at nelinet.net
To: open-ils-dev at list.georgialibraries.org
Subject: Re: [OPEN-ILS-DEV] Internal Server Error on 'Server Settings'
screen

this is so weird

It is all restarted.

Again, I can get in inside my network, but the 'test' fails with bad
version.  What are you seeing?

Phil Hunt

Program Director, Information Technology

NELINET, Inc.

'   Direct Phone:  (508)597-1924

'    1.508.460.7700 x1924

6     FAX (508)460-9455

* hunt at NELINET.net

________________________________

From: open-ils-dev-bounces at list.georgialibraries.org
[mailto:open-ils-dev-bounces at list.georgialibraries.org] On Behalf Of
Ryan Laverdiere
Sent: Friday, June 26, 2009 01:39 PM
To: open-ils-dev at list.georgialibraries.org
Subject: Re: [OPEN-ILS-DEV] Internal Server Error on 'Server Settings'
screen

I can't access!

Try restarting the server once again and follow these instructions to
start up they work for me.
Switch to user postgres or your postgres users

Make Sure
ejabberd and memcached are running as the root user
sudo /etc/init.d/ejabberd start will tell you if the service is already
running do the same with memcached

Become the opensrf user
osrf_ctl.sh -l -a start_all

Become root restart apache
sudo /etc/init.d/apache2 restart

Then see if it works.

Depending on how you installed postgreSQL I installed from source 

________________________________

Date: Fri, 26 Jun 2009 12:28:04 -0500
From: hunt at nelinet.net
To: open-ils-dev at list.georgialibraries.org
Subject: Re: [OPEN-ILS-DEV] Internal Server Error on 'Server Settings'
screen

ok, restarted.

Some details:

opensrf_router is pegged at 100% cpu doing nothing in 'top'

I can do an srfsh login admin nelinet3 and it works,  so it isn't
completely hosed

Phil Hunt

Program Director, Information Technology

NELINET, Inc.

'   Direct Phone:  (508)597-1924

'    1.508.460.7700 x1924

6     FAX (508)460-9455

* hunt at NELINET.net

________________________________

From: open-ils-dev-bounces at list.georgialibraries.org
[mailto:open-ils-dev-bounces at list.georgialibraries.org] On Behalf Of
Ryan Laverdiere
Sent: Friday, June 26, 2009 01:27 PM
To: open-ils-dev at list.georgialibraries.org
Subject: Re: [OPEN-ILS-DEV] Internal Server Error on 'Server Settings'
screen

Try restarting apache when I trying and access
http://evergreen.nelinet.net/ I get a network time out.
Sudo /etc/init.d/apache2 restart

________________________________

Date: Fri, 26 Jun 2009 12:22:57 -0500
From: hunt at nelinet.net
To: open-ils-dev at list.georgialibraries.org
Subject: Re: [OPEN-ILS-DEV] Internal Server Error on 'Server Settings'
screen

Ubuntu 8.4.10 server, and it all worked yesterday....Did a reboot this
morning, saw the server status error, and it has been going downhill
from there

Phil Hunt

Program Director, Information Technology

NELINET, Inc.

'   Direct Phone:  (508)597-1924

'    1.508.460.7700 x1924

6     FAX (508)460-9455

* hunt at NELINET.net

________________________________

From: open-ils-dev-bounces at list.georgialibraries.org
[mailto:open-ils-dev-bounces at list.georgialibraries.org] On Behalf Of
Ryan Laverdiere
Sent: Friday, June 26, 2009 01:24 PM
To: open-ils-dev at list.georgialibraries.org
Subject: Re: [OPEN-ILS-DEV] Internal Server Error on 'Server Settings'
screen

I also received  

Network or Server failure

THROWN:

Network Failure: status=200

service=open-ils.auth&method=open-ils.auth.authenticate.init&param=%22ad
min%22

Status: 200 

But I received this error before strange enough I can't even test your
hostname now. 

What OS are you using?

________________________________

Date: Fri, 26 Jun 2009 12:14:51 -0500
From: hunt at nelinet.net
To: open-ils-dev at list.georgialibraries.org
Subject: Re: [OPEN-ILS-DEV] Internal Server Error on 'Server Settings'
screen

Ok, I am sure I did that, but I did it again, and got another level
deeper in the mire...

I even tried to sp and restart opensrf, just in case

Now, I can test the evergreen server in the client, but if I try to
login, I get:

Network or Server failure

THROWN:

Network Failure: status=200

service=open-ils.auth&method=open-ils.auth.authenticate.init&param=%22ad
min%22

Status: 200

====================================

Actually, what you were seeing is from what I posted this morning.

Internal users can test server just fine, but outside users get what you
are seeing.......

I have posted 2 problems, (now 3)  :-)

Phil

Phil Hunt

Program Director, Information Technology

NELINET, Inc.

'   Direct Phone:  (508)597-1924

'    1.508.460.7700 x1924

6     FAX (508)460-9455

* hunt at NELINET.net

________________________________

From: open-ils-dev-bounces at list.georgialibraries.org
[mailto:open-ils-dev-bounces at list.georgialibraries.org] On Behalf Of
Ryan Laverdiere
Sent: Friday, June 26, 2009 01:00 PM
To: open-ils-dev at list.georgialibraries.org
Subject: Re: [OPEN-ILS-DEV] Internal Server Error on 'Server Settings'
screen

I just tried getting into your test server I think I may have found your
problem, When I test the hostname the files for my version of the staff
client are not found (version 1.4.0.4). Are you sure that you ran this
as the root user

cd /home/opensrf/Evergreen-ILS-1.4.0.4

make STAFF_CLIENT_BUILD_ID=rel_1_4_0_4 install

cp /openils/conf/opensrf.xml.example /openils/conf/opensrf.xml

cp /openils/conf/opensrf_core.xml.example /openils/conf/opensrf_core.xml

chown -R opensrf:opensrf /openils/

> Date: Fri, 26 Jun 2009 11:06:58 -0500
> From: hunt at nelinet.net
> To: open-ils-dev at list.georgialibraries.org
> Subject: [OPEN-ILS-DEV] Internal Server Error on 'Server Settings'
screen
> 
> Hi
> 
> Change my OU types and items yesterday, worked fine. Rebooted
Evergreen
> system.
> 
> OpenSRF items are up, DB is up, etc.
> 
> Try to go to Admin 'Server Settings' screen, I Get:
> ================================
> Internal Server Error
> 
> The server encountered an internal error or misconfiguration and was
> unable to complete your request.
> 
> Please contact the server administrator, [no address given] and inform
> them of the time the error occurred, and anything you might have done
> that may have caused the error.
> 
> More information about this error may be available in the server error
> log.
> Apache/2.2.9 (Ubuntu) mod_ssl/2.2.9 OpenSSL/0.9.8g mod_perl/2.0.4
> Perl/v5.10.0 Server at evergreen.nelinet.net Port 443
> =================================
> 
> This is a test system. I know the db is up/opensrf etc because I can
do
> a 
> "Circulation-->Retrieve Patron by Barcode", and it works.
> 
> 
> It just seems this Organizational stuff is SO VERY FRAGILE.
> 
> Can someone login, it is a 1.4.0.4 box, using the client
> 
> Machine: evergreen.nelinet.net
> User: admin
> Pass: nelinet3
> 
> And a valid patron by Barcode is 10000001
> See it looks up ok, but 'Server status' doesn't work.
> 
> I am at wits end on these 2 problems.
> 
> Thanks
> 
> 
> 
> 
> 
> Phil Hunt
> Program Director, Information Technology
> NELINET, Inc.
> 
> ' Direct Phone: (508)597-1924
> ' 1.508.460.7700 x1924
> 6 FAX (508)460-9455
> * hunt at NELINET.net
> 
> 
> -----Original Message-----
> From: open-ils-dev-bounces at list.georgialibraries.org
> [mailto:open-ils-dev-bounces at list.georgialibraries.org] On Behalf Of
> Hunt, Phil
> Sent: Friday, June 26, 2009 09:23 AM
> To: Evergreen Development Discussion List
> Subject: [OPEN-ILS-DEV] Wierd Client Error on Remote Connections
> 
> We have a test 1.4.0.4 Evergreen installation. We grabbed the 1.4.0.4
> client and in the building, it works fine, OPAC fine. 
> 
> On my home machine, I can get to the OPAC, but the client gets
"Status:
> OK", but a version error: 
> 
> "This server does not support your version of the staff client. Please
> check with your system administrator"
> 
> 
> Again it works fine internally, but at home, same client, I get the
> version error.
> 
> Any ideas where to look?
> 
> 
> Phil Hunt
> Program Director, Information Technology
> NELINET, Inc.
> 
> ' Direct Phone: (508)597-1924
> ' 1.508.460.7700 x1924
> 6 FAX (508)460-9455
> * hunt at NELINET.net
> 

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