[OPEN-ILS-GENERAL] "Network or server failure..." error on staff client

[Alan Pappachan]

I've installed Evergreen on a Ubuntu 8.10 - Intrepid Ibex desktop  
version, on a Dell Inspiron 8600.
Managed to get the installation right afaik. Login from srfsh works.  
But when I try to run the staff client I get the following error:

----- Begin error message dump -----

Network or server failure.  Please check your Internet connection to  
localhost and choose Retry Network.  If you need to enter Offline  
Mode, choose Ignore Errors in this and subsequent dialogs.  If you  
believe this error is due to a bug in Evergreen and not network  
problems, please contact your help desk or friendly Evergreen  
administrators, and give them this information:
method=open-ils.auth.session.retrieve
params=["cc756ec7be88d3df71b1f01d8f860628"]
THROWN:
{"message":"au is not defined","fileName":"http://localhost/opac/common/js/JSON_v1.js 
","lineNumber":46,"stack":"decodeJS([object Object])@http://localhost/opac/common/js/JSON_v1.js:46 
\ndecodeJS([object Object])@http://localhost/opac/common/js/JSON_v1.js:46 
\n([object Array],0)@http://localhost/opac/common/js/JSON_v1.js: 
58\njsIterate([object Array],(function (o, i) {o[i] =  
decodeJS(o[i]);}))@http://localhost/opac/common/js/JSON_v1.js: 
24\ndecodeJS([object Array])@http://localhost/opac/common/js/JSON_v1.js:57 
\n([object Object],\"payload\")@http://localhost/opac/common/js/JSON_v1.js:58 
\njsIterate([object Object],(function (o, i) {o[i] =  
decodeJS(o[i]);}))@http://localhost/opac/common/js/JSON_v1.js: 
28\ndecodeJS([object Object])@http://localhost/opac/common/js/JSON_v1.js:57 
\nJSON2js(\"{\\\"payload\\\":[{\\\"__c\\\":\\\"au\\\",\\\"__p\\\": 
[null,null,null,null,null,null,null,null,null,null,null,null,\\\"1\\ 
\",null,\\\"t\\\",null,\\\"f\\\",null,1,0,\\\"2009-03-26T13:28:54+0300\ 
\\",\\\"0.00\\\",null,\\\"1979-01-22T11:00:00+0300\\\",null,null,\\ 
\"2012-03-26T13:28:54+0300\\\",\\\"System Account\\\",\\\"Administrator 
\\\",1,1,1,null,\\\"identification\\\",null,\\\"none\\\",null,\\\"t\\ 
\",1,null,\\\"\\\",null,null,1,null,1,null,\\\"t\\\",1,\\\"admin\\ 
\",null,\\\"f\\\"]}],\\\"status\\\":200}\")@http://localhost/opac/common/js/JSON_v1.js:9 
\n()@http://localhost/opac/common/js/RemoteRequest.js:319\n([object  
Object])@http://localhost/xul/rel_1_4_0_2/server/main/JSAN.js: 
250\n(\"open-ils.auth\",\"open-ils.auth.session.retrieve\",[object  
Array],[object Object],undefined,[object Object])@http://localhost/xul/rel_1_4_0_2/server/main/JSAN.js:379 
\n(\"open-ils.auth\",\"open-ils.auth.session.retrieve\",[object  
Array],undefined,undefined,[object Object])@http://localhost/xul/rel_1_4_0_2/server/main/JSAN.js:362 
\n(\"open-ils.auth\",\"open-ils.auth.session.retrieve\",[object  
Array],undefined,undefined,[object Object])@http://localhost/xul/rel_1_4_0_2/server/main/JSAN.js:277 
\n(\"FM_AU_RETRIEVE_VIA_SESSION\",[object Array])@http://localhost/xul/rel_1_4_0_2/server/main/JSAN.js:239 
\nwsinfo_init()@http://localhost/xul/rel_1_4_0_2/server/main/ws_info.xul:44 
\nonload([object Event])@http://localhost/xul/rel_1_4_0_2/server/main/ws_info.xul:1 
\n@:0\n","name":"ReferenceError"}
STATUS:

----- End error message dump -----

"STATUS:" in the last line of the error log above is empty - there is  
no value displayed.

I'm running on localhost.

Other symptoms: when I try to run the browser client, I get the  
Evergreen search page but nothing works. If I use the "Basic Catalog  
(HTML only)" option, it shows "[an error occurred while processing  
this directive]" just before the "Select language" button.

I did see a similar post elsewhere with a suggested solution but that  
hasn't worked for me.

I'm new to Evergreen and would greatly appreciate any help. Thanks.

Warm regards,

Alan



Alan Pappachan
alanpappachan at volksoftech.com

CEO & Managing Director
VolkSoft Technologies
3rd Floor, Ritesh Premier Towers
#171, Kakaguda, Vasavi Nagar Main Rd.,
Secunderabad - 500015
Andhra Pradesh, INDIA

M: +91-9849133101
O: +91-40-66320062
F: +91-40-40150474

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